Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN
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9.7 94 Reviews
  • Dove Court Care Home, Burnley
At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.

The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment of bedrooms, redecoration of the lounge and dining areas, treatment room and hair salon, as well as a brand-new café bar.

As well as spacious and homely living spaces, Dove Court prides itself on its committed and compassionate team. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones every step of the way. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to live the best quality of life each day.

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Care Provided by Dove Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Brierley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dove Court Care Home Reviews (94)

Total of 94, showing 21-40
9.7

Dove Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 22 reviews in the last 2 years. Over all time Dove Court Care Home has 94 reviews.

Overall Experience

  • 60
  • 29
  • 4
  • 1
  • 0

Date Published

94
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Review from D D (Sister of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was on end-of-life care and the staff were amazing with him and all his family members, nothing was too much trouble, the care and respect and compassion was wonderful. The hospitality to myself and other family members was exceptional. I can't put into words our sincere gratitude and thank
each and every member of staff.

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Review from Linda P (Sister of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was above average for my brother. The staff were so respectful and compassionate. Nothing was too much trouble. I would certainly recommend the home.

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Review from Susan P (Wife of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a smile when I visit the offer of a cup of tea. I am more than pleased with the care my husband is receiving. I'm the care my husband is receiving I'm so glad we chose Dove Court Care Home the staff are lovely. Thank you all.

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Review from Earl S (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy and very friendly staff. 100%.

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Review from Sharon I (Wife of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband had for just short of 12 months has been above and beyond more than I would have thought. All the staff are great it's like being part of a family. The staff are so hard working to make it a great experience whilst visited. As a family we are happy knowing he's in the best care.
12/10.

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Review from Lynn R (Wife of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very pleasant Valentine's day lunch provided by the staff. The decorations and food were excellent. The effort by all of the staff was wonderful. Thank you very much, it was really appreciated.

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Review from Michael G (Husband of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my wife for a valentines day lunch at Dove Court, Burnley, we had an excellent time together. The dining room/lounge had been decorated accordingly - very nice, we thoroughly enjoyed the event.

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Review from K M (Brother of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was assigned to Dove Court Care Home for a 28-day assessment by the hospital. Some few weeks after the 28 days he was readmitted to the hospital and subsequently returned for palliative care to Dove Court nursing care. Both Dove Court units treated him with care and respect and all facilities
were excellent.

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Review from C B (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident in Nightingale House up to her return from hospital beginning Nov 2022. A recent hospital stay had resulted in my mum's health deteriorating, needing nursing care. It was decided that her future care could be accommodated in Robin House Dove Court. I was allowed to choose
a room for my mum which was granted and the whole of my mum's belongings were relocated, pictures hung, furniture moved and clothing relabelled. Nothing was too much trouble for all staff involved. My mum was welcomed back and cared for with empathy, dignity and love and most of all reassurance she needed at this difficult time. All staff were supportive throughout my mum's last days.

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Review from Donald B (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Swallow House for about 9 months. In that time, I have witnessed first-hand how caring and dedicated the staff are. The staff are exemplary in treating my mum as if she were their mum. I visit twice a week and all the residents are always dressed and well cared for. This unit has
an excellent manager who leads by example and has excellent interpersonal skills. She is always prepared to communicate how my mum is and where necessary liaise with professionals as the need arises.

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Review from Heather R (Friend of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and attentive and the home was well run. The premises were always clean and tidy and the residents were too.

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Review from Stephen J (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Dove Court for three years, and the care was exceptional.
We couldn't have been happier with her care.

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Review from Dominic R (Son of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I, unfortunately, had to move both my mum and dad into Dove Court Care Home in March this year, one of the hardest decisions of my life! We lost my dad on the 23rd of October, both myself and my wife spent two nights in the home at my dad's bedside. This really opened my eyes to the care and compassion
all the staff, bar non, put into each and every shift. I cannot recommend the home enough, their work in very difficult and complex individual needs warms my heart. Hope you all read this and thank you all again.

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Review from Amanda H (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Dove Court for end-of-life care at the end of August this year.
The care that she received was first class. Many of the staff have worked there for more than 10 years - they are caring, compassionate and friendly. They showed genuine affection to Mum and nothing was too much trouble.
Mum was very frail but they took time to engage with her, made her smile and even gave her a kiss on the cheek.
Every interaction I had with the staff at Dove Court was a positive experience. The communication was excellent and nothing was too much trouble.
I am so glad that my mum spent the last 5 weeks of her life at Dove Court. I will always remember the staff and felt like part of an extended family in the short time Mum was in their care.

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Review from Philip C (Son of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to Mum was exemplary. She was treated with dignity and respect throughout her stay. The staff were extremely helpful to both Mum and us (family), always going above and beyond. They coped especially well with Mum's sharp tongue. I recommend Dove Court without reservation.

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Review from Leslie C (Resident) assisted by family/friend published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very satisfied with all the help and care I received and I would like to thank everyone concerned for their kindness.

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Review from Jane F (Granddaughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Dove Court Care Home was very pleasant. Lovely staff. I have been to quite a few care homes to visit relatives, this is by far the best. Lovely and clean and beautiful gardens.

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Review from Mary V (Wife of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I lost my husband on the 6th October 2021 but he had spent a year at Dove Court Care Home and I must admit the care he received there was second to none. All staff are really caring and professional and they kept my husband comfortable right up to the last minute. They were also very
compassionate towards us too, the family. We needed that kind of support and we certainly got it at Dove Court, kingfisher house.
Thank you all from myself and all the family. You're all simply the best.

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Review from Ashlea S (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after and cared for by these lovely staff, he wasn’t in there very long, but long enough to see the time and care the staff put in, some staff assisted him on hospital visits and reassured my mum that he was looked after, the sister went above and beyond to help and get my mum in to
spend time with him and in his last few weeks. And a big thank you to the carer that sat with him at the end. Means a lot.

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Review from Christine B (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Kingfisher for dementia care for almost 2 years until his death this month. I cannot fault the care he received. He was quite a challenge on a day-to-day basis, but they showed professionalism and genuine affection towards him. In his last days, they showed great compassion and helped
him die comfortably and peacefully. I always felt they cared for him as much as me.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Dove Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Dove Court Care Home is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Dove Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Catherine

Catherine Brierley

Job Title: Home Manager

Introducing Catherine Brierley
Home Manager at Dove Court, Burnley


What does kindness mean to you?


“Kind care is knowing that you are friendly and considerate in everything that you do.”


Catherine is a Registered Nurse with many years of experience in providing care and support for a wide range of people to enrich their lives. She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Catherine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dove Court


When asked what she enjoys most about her role, Catherine said:


“The best part of my job is seeing the smiles we get from Residents!”


Outside of work, Catherine enjoys a range of hobbies and interests that include arts and crafts, watching movies and once came runner up on the Weakest Link!


If you would like to find out more information about Dove Court, Catherine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.