Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN
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9.7 94 Reviews
  • Dove Court Care Home, Burnley
At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.

The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment of bedrooms, redecoration of the lounge and dining areas, treatment room and hair salon, as well as a brand-new café bar.

As well as spacious and homely living spaces, Dove Court prides itself on its committed and compassionate team. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones every step of the way. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to live the best quality of life each day.

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Care Provided by Dove Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Brierley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dove Court Care Home Reviews (94)

Total of 94, showing 41-60
9.7

Dove Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 22 reviews in the last 2 years. Over all time Dove Court Care Home has 94 reviews.

Overall Experience

  • 60
  • 29
  • 4
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Date Published

94
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Review from David L (Nephew of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are wonderful! They go above and beyond their professional obligations, to both residents and their families, on a daily basis.
Rarely do you see a complete team of staff show a natural tendency of care, compassion, and empathy! They truly care and their commitment to their residents
is without doubt.
It's often the little things which set apart an excellent care home from a good one and the commitment, attention to detail, and leadership shown by the entire management team is exemplary! It's not just a care home - it's a family.

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Review from D C (Grandson of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandfather lived here for around 3 years and recently passed and I collected his things from the care home after pressure from the staff due to needing his room for another resident. When I collected his things the staff were somewhat rude and dismissive and also lacked care and empathy. They opened
the door, placed my grandad's belongings into bin bags and a suitcase and placed it at the door and closed the door behind them - no 'sorry for your loss' or anything.
When I went through my grandad's belongings it had obviously been thrown together without any real care. His clothes were tatty and had his name/room number written in marker on the inside and the ink had seeped through and the suitcase had empty shampoo bottles, broken glass and other bits of general waste inside.
I can’t fit a full review on the care home as I’m limited to 1000 characters but the aftercare is severely lacking and the staff show no empathy toward their residents family.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Dove Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Please accept our sincere condolences on the passing of your Grandfather. We are committed to providing quality, kind care at all times and we are therefore deeply sorry if this has been your experience as this is not the conduct we would expect of our staff. We have been unable to ascertain your details and would very much appreciate if you could contact the Home Manager at your earliest convenience to talk through your concerns so that we may be given the opportunity to put things right.


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Review from Angelica R (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Dove Court for just over two years. I can’t praise the home enough. Everyone is so helpful and kind. Even though I haven’t been able to visit as I am shielding, the staff have kept me up to date and we have had video calls whenever we have wanted them both the care staff and activity
staff have arranged this. Mum also looks really well. She never has a bad word to say and often tells me she feels safe and happy. Mum often tells me that the managers have been to see her as well which again is lovely to hear. Well done to everyone there.

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Review from Jean S (Wife of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went straight into care from hospital and I and my family felt that he settled really well and was happy there. All the staff showed great kindness and compassion. We were always made welcome when visiting, in my case, most days, and were always consulted and kept up to date with his care
and needs. As I was there so often, I saw how kind the staff were to the residents and would spend time chatting to them. All the staff were excellent.

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Review from Alison J (Daughter-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred to Dove Court from hospital at the beginning of the Covid-19 lockdown.
This was traumatic for all of us; she'd fallen out of her bed in the morning at home and has never been back to her bungalow since.
Thanks to the care and attention from staff on Nightingale she
has settled in so well she's made the decision not to return to her bungalow. Quite a transformation!
My mother-in-law has been introduced to new friends, she's been invited to take part in social activities and she's flourishing.
One of the girls even creams her legs so they don't get too dry! Just an example of the extra mile they're willing to go.
Thank you Dove Court.

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Review from S A (Resident) assisted by family/friend published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely well looked after from the minute I arrived. The staff are kind and polite. They let my daughter bring the dogs to visit. I feel safe, especially at night.

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Review from L B (Granddaughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses and carers at Robin House are simply amazing. They have cared for my nan and got to know her personally. Nothing is too much trouble.
Now the time has come, when my nan is deteriorating, they have taken us (the family), under their wings. They have kept us updated and made sure we are ok.
Thank you for looking after my nan. I will never forget you all.

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Review from Natalie A (Granddaughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wasn't sure what to expect but I was very pleasantly surprised. My Grandma is in good hands which is such a relief for our family. The staff were so caring and nice, what a lovely bunch of people.

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Review from P B (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to express how happy we are with Dad's care. The whole staff are a credit to you. Fantastic.

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Review from Sheila M (Sister of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for the perfect care home for your loved one, you have found it at Dove Court. The setting is very pleasant, homely and spotlessly clean. The staff are very professional, exceptionally caring, kind and understanding - dedicated not only to the care and welfare of the residents but
also to the family.
My sister was treated with respect and dignity at all times, giving the family peace of mind.
We cannot thank them enough.

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Review from L O (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Dove Court for nearly two weeks. Staff have been fantastic. Food brilliant and the care she has received has been excellent. Nothing has been too much trouble for them, plus management has also been brilliant too.

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Review from Shirley O (Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Dove Court for two weeks. It has been a wonderful experience. Food was great. Staff was fantastic, always ready to help if needed.

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Review from K H (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Dove Court Care Home, Burnley, because, after viewing other, local care homes, I was very happy by the cleanliness of both home and grounds. Then after a natter with staff/management that clinched the deal. They were so pleasant and informative, and at the end of the meeting, I had no question
to ask as all was explained in full. My mother, as of now, has been there for 3 months and is so content and settled, it is wonderful. So much care and attention is done to everyday tasks. Mother is fussy in many ways but has been saying that she does not want to move as they look after her really well and care for her. If Mum can say that then that gives me peace of mind. A very highly recommended care home.

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Review from N K (Grandson of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful.

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Review from G O (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with the care my mother has had since coming to Dove Court.

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Review from Nina S (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not enough staff for residents that need considerable help with all tasks including mobility toilets etc. Not enough continuity with staff members about residents. Too noisy. Don't come here if you want peace and quiet.

Reply from Claire Hurworth, Care Line Manager at Dove Court Care Home

Thank you for taking the opportunity to review Dove Court following your family member staying at the home for a period of respite. You have raised the concerns formally with our standards and compliance department. A full investigation has been undertaken and a written response has been sent to you.


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Review from C T (Niece of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no hesitation in recommending Dove Court. My Aunt was treated with dignity and respect during her stay here. We always found the staff to be informative and can't fault the care shown. On the whole, they were very understanding.

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Review from Richard M (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My time at Dove Court Care Home was very good. The food was suitable and the staff very good as well.

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Review from D S (Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy atmosphere, warm, cosy surroundings. Food faultless. Entertainment is good. Staff are friendly and warm-hearted, on the whole, a really nice place to live.

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Review from E M (Resident) assisted by family/friend published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes the food is hard and seems dry.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your excellent score on our staff and the cleanliness of our home. We are very sorry you have had these issues regarding the food, and I have passed your comments on to the Chef Manager and catering team who have assured me they will monitor this area for any potential issues. If you would like to meet with our catering team or the Home Manager to discuss your concerns in more detail, please liaise with a member of the staff team so that this can be arranged.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Dove Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Dove Court Care Home is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Dove Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Catherine

Catherine Brierley

Job Title: Home Manager

Introducing Catherine Brierley
Home Manager at Dove Court, Burnley


What does kindness mean to you?


“Kind care is knowing that you are friendly and considerate in everything that you do.”


Catherine is a Registered Nurse with many years of experience in providing care and support for a wide range of people to enrich their lives. She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Catherine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dove Court


When asked what she enjoys most about her role, Catherine said:


“The best part of my job is seeing the smiles we get from Residents!”


Outside of work, Catherine enjoys a range of hobbies and interests that include arts and crafts, watching movies and once came runner up on the Weakest Link!


If you would like to find out more information about Dove Court, Catherine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.