Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN
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9.7 94 Reviews
  • Dove Court Care Home, Burnley
At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.

The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment of bedrooms, redecoration of the lounge and dining areas, treatment room and hair salon, as well as a brand-new café bar.

As well as spacious and homely living spaces, Dove Court prides itself on its committed and compassionate team. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones every step of the way. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to live the best quality of life each day.

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Care Provided by Dove Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Brierley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dove Court Care Home Reviews (94)

Total of 94, showing 61-80
9.7

Dove Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 22 reviews in the last 2 years. Over all time Dove Court Care Home has 94 reviews.

Overall Experience

  • 60
  • 29
  • 4
  • 1
  • 0

Date Published

94
8
11
22
72

Review from David M (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been welcomed and felt at home. Staff are brilliant, I want this to be my final home. I can't thank people enough in here, they are very understanding and treat me with dignity.

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Review from S S (Wife of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring, helpful, kind and friendly. Any queries or requests are dealt with promptly. My husband's room is small and in need of an upgrade.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind words and comments about our home and staff team. I will ask our Maintenance Operatives to review your husband’s room and ensure that everything is to the standard we expect.


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Review from Stephen E (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Never had many problems, but if I do, it's always dealt with by the staff.

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Review from Hazel B (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident of Dove Court for a period of 4 and a half weeks, whilst recuperating from a serious illness. The standard of nursing and personal care was excellent nothing was too much trouble for the staff. When dad needed further medical treatment a doctor was called promptly and medication
prescribed.
Dove Court provided Dad with a warm and caring environment. All the family were made welcome and the staff were approachable and kept us fully informed. This excellent care, seen and unseen allowed dad to recover and return home which was his expressed desire.

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Review from Charles B (Resident) assisted by family/friend published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with my care and treatment. Everybody has been kind and helpful. The food has been very good but I have sometimes felt rather over faced by the quantity, which is a good fault.

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Review from William B (Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice people, well cared for.

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Review from Alan S (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff. Clean to a very high standard. Management extremely helpful - nothing is too much trouble. Initially very sceptical about putting 'pops' in a care home but very happy to say it was a good decision. The time we have left together is now quality time.

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Review from P D (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems clean, tidy, helpful staff. Bit smelly sometimes. It's Ok.

Reply from Claire Hurworth, Care Line Manager at Dove Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have contacted our Hospitality Specialist who will review the environment and suggest actions we can take to remove any occasional malodours.


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Review from Vic (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for just over a year now, and like others, initially, I was concerned not over the care home but the fact that I had to be a part of the decision to place mum in full time nursing care. These concerns were very quickly lessened.
The staff are both professional and caring,
taking time to learn both my mums and our stories.
Yes, sometimes things get missed and occasionally clothing is misplaced but for the size of the unit, the staffing levels and varied needs of residents I find these issues minimal. When issues have been highlighted the staff are very responsive, solution lead and appropriate in approach.
I can honestly say the burden of guilt hasn't gone but I feel relief knowing my mum is settled, appears happy and is thriving.
The hospitality team have worked wonders in supporting my mum to gain weight and enjoy food again, the diet I find is varied and there are always well balanced snacks and drinks available for the residents.

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Review from Marion P (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A respite break all the staff were polite, helpful, unintrusive and responded well when I ran my call bell. I will be returning for my next respite break made to feel welcome.

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Review from Marilynne A (Friend of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our very dear friend and former professional colleague became a resident at Dove Court we had our initial concerns. (Based on previous experience of care home visits).
However, we were quickly reassured by the atmosphere at Dove Court. The staff are friendly and helpful. Our friend is treated
with respect and his dignity is not compromised. He seems to be happy, well treated, settled and well fed.

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Review from B G (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with Dove Court. Would like to see more variation with meals. Seem to have a lot of chips, and cheese on toast. Have had one or two experiences where our mother has not taken her tablets and hidden them in her bag. Not sure whether she has put them in her mouth, then taken them out
when staff have thought she has taken them. Would like a little bit more care with laundry. Keep getting somebody else's clothes.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted to hear that you are pleased with Dove Court. We have addressed your concern regarding your Mother’s medication with the Unit Manager and staff, and the Home Manager will monitor this on her walkarounds of the home. We have noted the comments about the laundry and are looking to implement a new labelling system. The HC-One menus have recently been integrated into the home and they are working with our Hospitality Team to ensure that nutritional good quality meals are provided – we are sure you will notice and be pleased with the changes.


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Review from S I (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have not answered question about activities as I wouldn't say it was poor but believe there should be more stimulation for residents. As far as value for money, find £1,200 a week rather a lot but not everybody is paying that.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. The Local Authority and Health Authority do a full assessment based on the needs of an individual and this will determine if that person qualifies for financial support from them. We have many individuals with very different needs which is why we have people funded at different levels. If you would like to come and see me I would be happy to talk through the process with you.
We have a comprehensive activities programme in place to suit the needs of our Residents with different things going on at different times of the day. We are also part of HC-One’s Harmony pilot which aims to improve activities for Residents with dementia. There will be some changes over the coming weeks so please check our activities planners and noticeboards for more details.


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Review from Stuart W (Husband of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been wonderful, kind, supportive, helpful and caring. The comment also applies to the agency staff as well.
Communication is good and staff have always listened and responded to requests and issues I have raised during the past year.
All staff never fail to welcome me on arrival with
a smile which puts me at ease immediately.
Always a difficult subject due to cost constraints but Dove Court Care Home could do with a coat of paint in main rooms.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your lovely comments regarding our staff team which we have shared with them. HC-One has only recently taken ownership of the home and we are currently reviewing all homes in respect of the environment. We have arranged for our estates surveyor to visit the home as a matter of priority to review and complete an action plan for works required.


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Review from B G (Respite Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, comfortable stay although only short.
Staff very friendly and helpful.

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Review from S C (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems quite happy overall.

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Review from Linda R (Daughter of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The quality of care does differ from one staff member to another. On the whole mum's care does seem to be ok but there doesn't seem to be much interaction between residents and staff. I think this could be down to staffing levels. On my latest visit, I noticed mum was down for curry for her tea but
I mentioned that she probably wouldn't eat it and was told that she would be offered an alternative if she didn't want it, but I wonder how much time is given to residents to decide what they would like.
Mum's clothing is all marked but on more than one occasion I have found clothes that were obviously not hers in her room or she was even wearing them. This can only be down to the laundry staff not taking proper notice when returning items to residents.

Reply from Clare Sheehan, Care Advisor at Dove Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are currently rolling out Customer Care training for our staff to ensure a 'one team' approach and to support greater interaction between staff and Residents. Our Catering Team work to ensure all our Residents are given a choice of meals from the daily menu, with alternatives offered as necessary, as well as noting individual likes and dislikes. We will meet with the laundry team to see how we can improve the service provided to avoid mix-ups in the laundry. We hold regular Resident and Relative meetings where any future issues can be raised. The Home Manager operates an open door policy and is always happy to discuss any concerns in more detail.


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Review from Helen S (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Dove Court are caring and helpful as well as the management. I am satisfied with the care my mother receives.

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Review from Vaughn W (Partner of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run. The staff are caring and helpful. The food is very good and varied. I feel confident that my partner who is a resident is receiving the best possible care.

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Review from M M (Friend of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, informative, caring, good nursing care for residents. Like the way they treat every resident as a person in their own regard.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Dove Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Dove Court Care Home is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Dove Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Catherine

Catherine Brierley

Job Title: Home Manager

Introducing Catherine Brierley
Home Manager at Dove Court, Burnley


What does kindness mean to you?


“Kind care is knowing that you are friendly and considerate in everything that you do.”


Catherine is a Registered Nurse with many years of experience in providing care and support for a wide range of people to enrich their lives. She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Catherine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dove Court


When asked what she enjoys most about her role, Catherine said:


“The best part of my job is seeing the smiles we get from Residents!”


Outside of work, Catherine enjoys a range of hobbies and interests that include arts and crafts, watching movies and once came runner up on the Weakest Link!


If you would like to find out more information about Dove Court, Catherine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.