Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN
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9.7 94 Reviews
  • Dove Court Care Home, Burnley
At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.

The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment of bedrooms, redecoration of the lounge and dining areas, treatment room and hair salon, as well as a brand-new café bar.

As well as spacious and homely living spaces, Dove Court prides itself on its committed and compassionate team. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones every step of the way. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to live the best quality of life each day.

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Care Provided by Dove Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Brierley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dove Court Care Home Reviews (94)

Total of 94, showing 81-94
9.7

Dove Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 22 reviews in the last 2 years. Over all time Dove Court Care Home has 94 reviews.

Overall Experience

  • 60
  • 29
  • 4
  • 1
  • 0

Date Published

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Review from Michael B (Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and standard is excellent.

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Review from S B (Friend of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has given good service to all who need care. My late husband was here and nothing was too good for the staff who cared for him in the three years he spent here. My friend does not have any other family except people from my church. But she loves her room and the staff.

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Review from P K (Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been lovely, very helpful and kind, very helpful and understanding.

Reply from Jayne Duck, Customer Services Administrator at Dove Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from H K (Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, well run home. All staff excellent. Nothing is too much trouble for them.

Reply from Jayne Duck, Customer Services Administrator at Dove Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Pat I (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff excellent, always treated my mum with respect and care and nothing was too much trouble.

Reply from Emily Wilson, Customer Service Administrator at Dove Court Care Home

Thank you for your lovely feedback, we really appreciate it. I am pleased to hear about your positive experience with Dove Court and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from Jacqueline J (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in "Swallow House" Dove Court Care Home for 7 months now. She is very well cared for by the hard working staff there. I would like to say a big thank you to all for keeping my mum warm, safe and healthy. She looks so happy and settled now. The staff are polite and very friendly.
With high marks from CQC I would never hesitate to recommend Dove Court Care Home to relatives of persons affected by Alzheimer's/Dementia.

Reply from Jayne Duck, Customer Services Administrator at Dove Court Care Home

Thank you for your review. It is great to hear that your mum is happy and settled and that you have peace of mind knowing that she is been cared for as you would care for her. The Bupa customer care team.


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Review from Barry W (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are very friendly and approachable. They look after all the residents very well. They work very hard and always give you a smile when you visit. I cannot thank them enough for looking after my mother.

Reply from Simone Berkeley, Customer Service Advisor at Dove Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Lynn G (Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both myself and mother feel that she feels cared for and safe here. The home is modern with good facilities. The staff are very caring and welcoming to the family at all times.

Reply from Simone Berkeley, Customer Service Advisorr at Dove Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Lynn T (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are happy with how dad is being looked after. However, I think there should be a member of staff left at all times in the lounge area, so that should any resident need the loo, there is someone to take them.

Reply from Simone Berkeley, Customer Service Advisor at Dove Court Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us we will discuss your feedback with the home’s manager to help them continually improve their service and look at the point you have raised.


The Bupa Customer Care Team


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Review from Barbara T (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff enough for the care they provided my father. Although he could be difficult they treated him with the utmost care and respect and his final moments were treated with great dignity. The management and staff are a credit to Bupa.

Reply from Jayne Duck, Customer Services Administrator at Dove Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M F (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Currently, long standing staff are covering for low care staff levels. Medical and nursing care is good, good choice of food and drinks, clean rooms, daily laundry. Good activity options for more mobile but less so for bed/room-bound residents.

Reply from Jayne Duck, Customer Services Administrator at Dove Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”


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Review from Anthony F (Resident) assisted by family/friend published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall, comfortable and staff friendly. Staff nurses very good.

Reply from Emily Wilson, Customer Service Administrator at Dove Court Care Home

Thank you for your lovely review. I am pleased to hear that you are happy with the staff at Dove Court Care Home. The Bupa Customer Care Team.


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Review from A D (Granddaughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanna has settled in very quickly to life at Dove Court. She has made some nice acquaintances and has a lovely room looking out onto the garden. She is always well turned out with clean clothes and hair and nails done.
She seems to enjoy all the company and attention from all staff.

Reply from Emily Wilson, Customer Service Administrator at Dove Court Care Home

Thank you for your lovely feedback, we really appreciate it. I am so pleased that your Nanna has settled in well to Dove Court, and that she is enjoying her time there. The Bupa Customer Care Team.


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Review from Ellen P (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was on Nightingale House prior to her passing away. The care provided was second to none and the staff were incredibly caring and compassionate, they supported all the family during a very difficult time.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Dove Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Dove Court Care Home is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Dove Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Catherine

Catherine Brierley

Job Title: Home Manager

Introducing Catherine Brierley
Home Manager at Dove Court, Burnley


What does kindness mean to you?


“Kind care is knowing that you are friendly and considerate in everything that you do.”


Catherine is a Registered Nurse with many years of experience in providing care and support for a wide range of people to enrich their lives. She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Catherine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dove Court


When asked what she enjoys most about her role, Catherine said:


“The best part of my job is seeing the smiles we get from Residents!”


Outside of work, Catherine enjoys a range of hobbies and interests that include arts and crafts, watching movies and once came runner up on the Weakest Link!


If you would like to find out more information about Dove Court, Catherine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.