The weekly fee includes accommodation and normal personal and nursing care. The weekly fee excludes: hairdressing, chiropody, opticians, purchase of new clothing, newspapers where specifically for the service user, laundering of delicate items which cannot be laundered in the high temperature commercial washers used by the provider or by hand washing.
Euxton Park Care Home has a Review Score of 8.1 (8.142) out of 10, based on 5 reviews in the last 2 years. Over all time Euxton Park Care Home has 37 reviews.
Review from Shirley P (Daughter of Resident) published on 22 April 2021
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Review from J S (Wife of Resident) published on 17 August 2020
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Reply from Olivia Shields, Marketing Assistant at Euxton Park Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.
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Review from Susan C (Daughter of Resident) published on 13 May 2020
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Reply from Olivia Shields, Marketing Assistant at Euxton Park Care Home
Thank you, Susan, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from Sandra L (Daughter of Resident) published on 6 May 2020
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Reply from Olivia Shields, Marketing Assistant at Euxton Park Care Home
Thank you, Sandra, for letting us know how we are doing at Euxton Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care Sandra, we look forward to seeing you again soon.
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Review from Gemma M (Daughter of Resident) published on 6 May 2020
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Reply from Olivia Shields, Marketing Assistant at Euxton Park Care Home
Thank you, Gemma, for your feedback and for taking the time to share your experience at Euxton Park Care Home. We are so sorry to hear about your Mum, but pleased you felt she received great care and hope her time at our home did see some friendships flourish, especially with the care team.
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Review from N B (Granddaughter of Resident) published on 11 February 2020
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Reply from Olivia Shields, Marketing Assistant at Euxton Park Care Home
Thank you for your feedback and for taking the time to share your experience at Euxton Park Care Home. We are so sorry to hear about your Nanna, but pleased you felt she received great care and hope that her time at Euxton Park did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.
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Review from A T (Daughter of Resident) published on 22 January 2020
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Reply from Olivia Shields, Marketing Assistant at Euxton Park Care Home
Thank you, Alice, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from G R (Friend of Resident) published on 6 September 2019
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Reply from Jasmine Bracken, Marketing Administrator at Euxton Park Care Home
Thank you for your comments about Euxton Park Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.
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Review from Susan C (Daughter-in-law of Resident) published on 2 May 2018
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Reply from Ronnie Cavanagh, Marketing at Euxton Park Care Home
Thank you, Susan, for your lovely comments about your recent experience at Euxton Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.
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Review from Leigh N (Friend of Resident) published on 14 March 2017
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Review from Julie W (Daughter-in-law of Resident) published on 1 February 2017
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Reply from Debra Banks, Home Manager at Euxton Park Care Home
Dear Julie,
Thank you for your review. We appreciate any feedback on our services so we can identify areas which we can improve.
I am sorry that your experience with us has not been the best and please rest assured that I will be looking into this as priority.
I would appreciate an opportunity to discuss your concerns further if you wish to contact me.
Debra Banks
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Review from Roger B (Son-in-law of Resident) published on 13 December 2016
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Review from Tom M (Resident) published on 2 December 2016
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Review from A B (Husband of Resident) published on 2 December 2016
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Review from Pauline W (Daughter of Resident) published on 1 November 2016
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Review from David G (Son of Resident) published on 1 December 2015
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Review from Delia A (Daughter of Resident) published on 26 October 2015
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The Review Score of 8.1 (8.142) out of 10 for Euxton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.450 for Euxton Park Care Home is calculated as follows: ( (34 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 60 Ratings = 4.45
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.692 Points relating to the number of positive Reviews for Euxton Park Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 4 Positive Reviews ÷ 12.6 = 0.317
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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