Hillcroft Nursing Home (Lancaster)

Westbourne Road, Lancaster LA1 5DX
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2 Reviews
  • Hillcroft Nursing Home (Lancaster), Lancaster
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Care Provided by Hillcroft Nursing Home (Lancaster)

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sijimole Varghese (Manager)
  • Admission Criteria
    • Non smoking
    • Ages 55+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Hillcroft Nursing Home (Lancaster) Reviews (2)

Over all time Hillcroft Nursing Home (Lancaster) has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from Edward T (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, devoted, motivated staff led by example from senior nursing staff and manager of which I can't speak too highly. My mother has severe dementia and can exhibit challenging aggressive behaviour. Hillcroft staff know how to best manage this while retaining her dignity as much as possible. They
genuinely care and treat her with affection. I often find staff chatting with her one on one when I arrive unannounced.
Food is wholesome home cooked and sufficient, catered for individual needs.
Visitors/relations are always given a warm welcome. I am always informed of any issues with mothers health.
Very occasionally a Lounge can smell of urine. This is not surprising given the unpredictable behaviour of some residents. Staff take measures to ensure this is not a routine state of affairs and is not as evident as other Homes I have visited in my working life.
My brother and I are confident our elderly vulnerable mother is in a caring loving environment.

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Review from Janet T (Daughter of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad was given notice to leave another home we were lucky enough to get him a place here and can only say wonderful things. The best thing about the place are the staff, every one of them. He was very sad and lonely in his previous home but now at Hillcroft, he is always chatting to one of the
staff. They all seem so well trained in dementia care which results in a happy home, happy residents and such positive staff. Even when dad is having a bad day, I always leave knowing he's in the best possible place, which is such peace of mind. The food looks lovely and I'm always offered a cup of tea while I'm there. I also feel if I had any concerns I could talk to the manager and she would listen (although I've never had to). There's always a lovely welcome on reception too. I used to dread going to see him at his previous home but look forward to my visits now. Thank you to all Hillcroft Lancaster staff.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hillcroft Nursing Home (Lancaster)

What types of Care is Hillcroft Nursing Home (Lancaster) registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillcroft Nursing Home (Lancaster) provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hillcroft Nursing Home (Lancaster) have?

There are 20 Single Rooms.

What are the Facilities & Services at Hillcroft Nursing Home (Lancaster)?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hillcroft Nursing Home (Lancaster) to the centre of Lancaster?

0.6 mile(s) as the crow flies, distance by road may be significantly further.