The weekly fee includes accommodation and normal personal and nursing care. The weekly fee excludes: hairdressing, chiropody, opticians, purchase of new clothing, newspapers where specifically for the service user, laundering of delicate items which cannot be laundered in the high temperature commercial washers used by the provider or by hand washing. Top up fees may be applicable.
Gillibrand Hall have a Protected Mealtime policy. Unless visiting to assist your relative with diet and fluids, please avoid visiting during mealtimes, otherwise visitors are welcome anytime.
Free visitors' car park to the rear of the building.
Gillibrand Hall Nursing Home has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Gillibrand Hall Nursing Home has 12 reviews.
Review from Anne D (Daughter of Resident) published on 10 April 2025
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Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home
To Anne it was an absolute pleasure to care for your lovely mum she was a special part of our family here at Gillibrand. We would love for you to call in anytime you are passing you would be very welcome
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Review from Beverley P (Daughter of Resident) published on 10 June 2024
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Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home
Thank you for your review, it is appreciated by myself and my team.
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Review from S W (Wife of Resident) published on 30 May 2024
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Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home
Thank you for your review it appreciated by me and my team.
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Review from T A (Husband of Resident) published on 28 May 2024
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Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home
Thank you for your review, it is appreciated by me and the team.
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Review from A O (Daughter of Resident) published on 21 May 2024
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Reply from Kathy Spencer, Registered Manager at Gillibrand Hall Nursing Home
Thank you for your review. As I mentioned on the phone to you, I am more than happy to discuss your concerns. Please be reassured this is not a true reflection of Gillibrand Hall.
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Review from Linda L (Daughter of Resident) published on 7 May 2024
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Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home
Thank you for your recent review. I am very pleased that you find the staff caring and welcoming. We work very closely with the diabetic nurse to ensure Mum's blood sugar levels are well managed and follow their advice regarding diet and portion sizes.
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Review from J P (Daughter of Resident) published on 1 May 2024
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Review from Ellen B (Sister-in-law of Resident) published on 20 September 2023
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Reply from John Peters, Matron at Gillibrand Hall Nursing Home
Thank you for your lovely, kind words. It is our pleasure to care for your relative. Registered Manager.
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Review from L R (Granddaughter of Resident) published on 14 September 2023
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Review from Sylvia T (Wife of Resident) published on 18 August 2023
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Reply from John Peters, Matron at Gillibrand Hall Nursing Home
Thank you for your lovely words. It is our pleasure to care for your husband. Registered Manager/Matron.
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Review from M L (Son of Resident) published on 24 July 2023
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Reply from Rebecca Reeves, Recruitment Lead at Gillibrand Hall Nursing Home
Thank you for taking the time to leave such a lovely review! We are glad to hear that you are happy with the care provided for your Mum. I will pass your kind words on to all the staff at Gillibrand Hall.
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Review from Lucy P (Wife of Resident) published on 20 July 2023
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Reply from Rebecca Reeves, Recruitment Lead at Gillibrand Hall Nursing Home
Thank you for taking the time to leave a response. We are glad to hear that your husband's health has improved at Gillibrand Hall Nursing Home, and we thank you for your kind words about our staff - I will be sure to pass this on to them. Thank you again.
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The Review Score of 9.7 (9.681) out of 10 for Gillibrand Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Gillibrand Hall Nursing Home is calculated as follows: ( (110 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 138 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gillibrand Hall Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Dec 2022
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