The Grange Care Home

Keighley Road, Colne BB8 0QG
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8.6 38 Reviews
  • The Grange Care Home, Colne
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Care Provided by The Grange Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Owner
  • L&C Care Home Ltd
  • Person in charge
  • Emma Gray (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

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The Grange Care Home Reviews (38)

Total of 38, showing 21-38
8.6

The Grange Care Home has a Review Score of 8.6 (8.625) out of 10, based on 3 reviews in the last 2 years. Over all time The Grange Care Home has 38 reviews.

Overall Experience

  • 33
  • 2
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  • 1

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38
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35

Review from Paul R (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for quite a few years now and for me personally, I cannot find fault with anything. The staff, past and present, have been amazing especially throughout the last difficult 12 months plus with the worldwide pandemic of Covid-19. Brighterkind should be proud to have them.

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Review from S C (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is a fantastic care home with kind, dedicated, caring staff. I am kept informed of the well being and the health of my mother regularly. I have found the staff pleasant at all times, and this has made me feel secure in the knowledge Mum is happy and settled. Prior to Covid, I witnessed entertainment
and activities with excellent meals served in a comfortable dining room. I believe The Grange is one of the best care homes in the area.

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Review from Elaine B (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The whole place is a joke, the level of care was at times non-existent. The least well run establishment I have ever come across. The staff just ignored my mum's buzzer most of the time. She had to get out of bed and drag herself to the door of her room to get someone's attention to help her one time.
Awful place, I feel bad I left her in there for four months. She was stressed the whole time, staff shouting at each other, shouting at residents as well. They lost her clothes and she never got them back even upon leaving. Thank god I've moved her to where she is now, what a massive difference.

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Review from Ann P (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in The Grange July to her death 28/04/20.
My dad in The Grange till his death 10/01/20. My mum was told in hospital she needed a nursing home and chose The Grange because it was midway between her house and ours. How lucky we were with her choice. Warm and clean. Always wearing nicely laundered
clothing. Served 3 hot meals a day. My dad wouldn't and my mum couldn't leave their rooms so activities not rated. Despite all problems which arose healthwise my parents were treated not just professionally but with genuine care.

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Review from Nancy W (Daughter of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the Grange for the two years before her death. She received care of a very high standard. However, more than that, the staff showed a deep commitment to her well-being and human dignity. As far as possible, they helped her feel at home. As a visitor to my mother, I always
received a friendly 'hello' and got to know the staff by name. All members of staff showed the same regard for her whether their role was domestic or nursing. When asking for help, nothing was too much trouble. The whole team cherished my mum, especially as she became frail at the end of her life. I cannot thank them enough.

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Review from J I (Stepdaughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so helpful and caring, not just towards the residents but to family and friends who are visiting and listen to you if you have a talk with them. The room my relative is in is very nice and clean and anything can be brought in to help the residents feel at home.
Our family are thankful
they are there and taking care of our family member.
Thank you.

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Review from P S (Son of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both our parents were resident at Grange Care Home.
In their time there they were always treated well and with very good care.

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Review from John P (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a major stroke which left her unable to speak and move the right side of her body in early 2018.


After 3 months of acute and rehabilitative care, she was moved to The Grange. From the outset, the whole family was made to feel very welcome and we were impressed by the high standard of

not just the facilities, but also the quality and dependability of the care provided. We were very happy indeed with the efforts all the staff made to improve Mum's quality of life, despite the challenges of looking after someone who could not move or communicate easily.


Mum was diagnosed with pancreatic cancer in late 2018. After a period of hospitalisation, she received end of life care at The Grange. It was during the last days of her life that we came to appreciate fully the exceptional level of care and support. Many of the staff came to Mum's funeral, something which had a great impact on all of her friends and family.


We cannot thank The Grange enough for their incredible support.


Reply from Alison Geddes, Marketing at The Grange Care Home

Thank you for your positive comments about our home. At The Grange, we pride ourselves on our high standard of care and our team are extremely dedicated, so it is lovely to hear how pleased you are with the care your mother received with us. The team will be touched to hear your kind feedback. Thanks again, best wishes to you and your family.


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Review from M F (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange has helped Dad to ease into a 'different' life. It has not been an easy time but it has been consistently done with compassion.

Reply from Alison Geddes, Marketing Administrator at The Grange Care Home

Thank you for your positive comments about our home, it is great to hear that your Dad is settling in well at The Grange. The team will be very pleased to hear your feedback.


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Review from Josephine A (Daughter-in-law of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came in following a dense stroke which affected all her daily lung activities. The staff have been amazing and given her the best-individualised care going. They have been professional and when at the end she died, they showed care and dignity. I would recommend this home to anyone
requiring nursing care.

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Review from Hazel W (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Grange for three weeks for end of life care. The building itself is lovely and my mother had a large cosy room which she loved. The home itself has a very cosy, friendly atmosphere and I found all the staff caring, understanding and helpful. I visited every day with my dad and we
were welcomed by all. The drinks machine at the entrance added a very welcoming touch. I would definitely recommend The Grange to other people. I was shown great compassion when I lost my mother.

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Review from C R (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfactory. Staff friendly.

Reply from Alison Geddes, Marketing Administrator at The Grange Care Home

Thank you for taking the time to review our home, we are pleased to hear that you find our team 'friendly' and that you would recommend The Grange to others. As always, our home manager has an open door policy, so should you wish to discuss anything further, please feel free to pop in and see her at your earliest convenience.


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Review from Jennifer A (Wife of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is an excellent nursing home, you are made to feel very welcome by all the staff, the nursing care is 'top notch'. I have never heard a wrong word about The Grange, food is excellent, various activities for residents and fundraising events. Always welcomed with a smile by very caring staff,
no doom and gloom, everybody happy. '10 out of 10'

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Review from Lynn S (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are resident at The Grange, they have very different needs but are both treated with care, compassion and good humour. The staff are friendly and supportive and provide a friendly, welcoming atmosphere. The activities are excellent and provide a stimulating environment for both my parents.

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Review from David P (Son of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident of the Grange for over 9 years. Initially, she was a very active person and the staff always allowed her to be herself. For the last four years, she has been confined, mainly, to her bedroom due to her very poor state of health. The care and attention was excellent and without
fault. It was also given on a very personal basis with a close bond between my Mother and the carers. It was the staff at The Grange which made so much difference to my Mothers last few years.

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Review from L T (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A great care home good staff. Highly recommend.

Reply from Rebekah Saint, Marketing Executive at The Grange Care Home

Thank you for taking the time to review us, it is great to hear that you highly recommend our home. We can see from the review there are some areas in which you feel we could improve upon. As always, our home manager has an open door policy and would be happy to discuss these in more detail at your earliest convenience.


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Review from Eileen W (Wife of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to The Grange Care Home on many occasions for respite when it became necessary for him to go into a nursing home and I didn't hesitate. The Grange Care Home was the one for us, the care, kindness and support given is outstanding. The Grange staff are polite courteous and very kind. They
not only look after my husband but also the family. They are simply the best.

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Review from Francis O (Nephew of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home. Great staff. A comfortable friendly happy environment. All staff are friendly. One word: home form home. My uncle is being looked after brilliantly with lots of love, respect and dignity. Thank you.

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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Grange Care Home is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for The Grange Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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