Dovehaven Lodge

Tag Lane, Ingol, Preston PR2 7AB
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9.2 75 Reviews
  • Dovehaven Lodge, Preston
Maple House is a specialist care service, specifically for males with complex behaviours associated with living with dementia, mental health or other acquired issues.

This specialist male-only care service is staffed with an experienced and trained team and will ensure staffing levels are appropriately high, delivering responsive, compassionate and professional care. The aim of this specialist service is to eliminate restrictive 1:1 care for all individuals. New residents will be moved to Maple House in a carefully managed transition, with individual needs supported by additional care and assistance for the first 2 weeks beyond their move in date.

In all of the separate houses within Dovehaven Lodge, all sitting rooms offer space for Residents to pursue their hobbies and interests with lovely dining rooms. Dovehaven Lodge also has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped gardens and patios are the perfect spot to spend time with friends and family, when restrictions allow. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together in their houses. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

The Home Manager ensures all Residents receive the kindest possible care. The extensively trained team delivers excellent person-centred nursing, residential and specialist care.

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Care Provided by Dovehaven Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Newman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Dovehaven Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,366
    • Self-Funded Residential Dementia Care from £1,366
    • Self-Funded Nursing Care from £1,366
    • Self-Funded Nursing Dementia Care from £1,366
    • RESPITE Self-Funded Residential Care from £1,365
    • RESPITE Self-Funded Residential Dementia Care from £1,366

  • For residents receiving nursing care, the current rate of FNC, at the time of admission, will be added to the cost of care above
  • (these prices are only a guideline, please contact Dovehaven Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private visitors car park at the front of the home


Dovehaven Lodge Reviews (75)

Total of 75, showing 1-20
9.2

Dovehaven Lodge has a Review Score of 9.2 (9.205) out of 10, based on 19 reviews in the last 2 years. Over all time Dovehaven Lodge has 75 reviews.

Overall Experience

  • 48
  • 20
  • 3
  • 0
  • 4

Date Published

75
9
13
19
56

Review from Alan A (Husband of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After three years in the Beech Unit, my wife has moved to Rowan. In the three years, we witnessed nothing but kindness from the staff. They were always caring and interested in her welfare and looked after her every need. They were also interested in our family and kept us up to date. She has moved
because she needed a quieter atmosphere. She certainly seems to be calmer.

Reply from Daisy Edmondson, Marketing Executive at Dovehaven Lodge

Thank you for your kind words and thoughtful review. We're truly grateful for your recognition of the care and dedication our team provides. Its wonderful to hear that your wife felt supported and cared for during her time at Beech unit and that her transition to Rowan has brought her comfort and calmness. We will ensure your feedback is shared with our staff, as it means a great deal to know their hard work and compassion are appreciated.


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Review from B W (Daughter-in-law of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law came to Dovehaven Lodge, I was very concerned how she would cope with the move. However one staff member in particular and her team have been wonderful. She is well cared for, and helped with her meals. The staff are polite and welcoming. I would recommend this care home to other
people.

Reply from Daisy Edmondson, Marketing Executive at Dovehaven Lodge

Thank you for sharing such wonderful feedback about your experience at Dovehaven Lodge. We're delighted to hear that your mother-in-law has settled in well and is receiving the care and support she needs. It's fantastic to know that our team has made her feel welcomed and cared for. Your kind words about our staff and their efforts truly mean a lot.


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Review from M S (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't speak highly enough, Dovehaven Lodge is excellent in every way. The care my mum receives is better than excellent, and her room is spotlessly clean. Feel so lucky that my mum is spending her final years in such a fabulous place. Thank you to everyone.

Reply from Daisy Edmondson, Marketing Executive at Dovehaven Lodge

Thank you so much for your kind words! We're thrilled to hear that your mum is receiving excellent care and that her room is always spotless. It's our privilege to provide her with a comfortable and caring environment. We're so grateful for your trust in Dovehaven Lodge, and we'll continue to ensure that every resident feels valued and well cared for. Your support means the world to us - thank you again for taking the time to share your experience!


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Review from J S (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers use kind language with the patients and check in consistently. He has everything he needs in his room. His room is cleaned regularly. His personal hygiene is handled with care.

Reply from Abi Warley, Digital Marketing Assistant at Dovehaven Lodge

Thank you so much for your kind words! We're thrilled to hear that you found everything clean and that our staff are making a positive impression. Your feedback is truly appreciated.


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Review from Carlene M (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find most staff go to great lengths for my mam from domestics to office staff. I have a few issues with the laundry staff or rather the way some things are washed and how they are put away. Yes in the grand scheme of things my mam is well looked after safe, warm, well fed and above all cared for.

Reply from Daisy Edmondson, Marketing Executive at Dovehaven Lodge

Thank you so much for sharing your kind words about our team's care for your mum. We're delighted to hear that she is feeling safe, well cared for, and supported by our staff. We appreciate your feedback on laundry service, and we'll make sure to address this with our team.


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Review from Charlotte R (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my mum is as settled as she ever will be. However, there are always different staff that aren't quite as caring as the regular staff. I take my mum cappuccinos and find depending on who is working, depends on whether she gets any. The food doesn't look as good as it was either.

Reply from Daisy Edmondson, Marketing Executive at Dovehaven Lodge

Thank you for sharing your thoughts and concerns about your mum's experience. It's important to us that she feels as settled, comfortable and cared for as possible. Thank you for your feedback.


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Review from J M (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here she is well cared for.

Reply from Abi Warley, Digital Marketing Assistant at Dovehaven Lodge

Thank you so much for your kind review. We are so pleased to hear that our team at Dovehaven Lodge are looking after your mum. Hearing how happy your mum is in our care means so much to us.


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Review from P C (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Basically I can sleep at night knowing mum is in the best care I could wish for - after a few years of constant anxiety when she was living at home with visiting carers. Additionally, it was her wish to come into care here, due in no small part to the excellent (loving!!) care you guys gave my dad before
his death in 2016. I speak for the whole family when I say thanks to you all.

Reply from Abi Warley, Digital Marketing Assistant at Dovehaven Lodge

Thank you so much for your amazing review! It's amazing to hear how well your mum is doing in Dovehaven Lodge and that you are happy with the level of care she is receiving. Our team are dedicated to giving our residents the highest level of care which we take pride in knowing everyone is well cared for.


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Review from P L (Sister of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There appears to be very little stimulation or activity for residents in the Rowan unit. Residents sitting in the lounge looked bored - no TV, music or interaction with each other. The staff looked tired and bored. The room smelt awful and the bedding was soiled. I was disappointed in what I saw. Lunch
looked less than appetising - pudding always seems to be rice pudding!

Reply from Abi Warley, Digital Marketing Assistant at Dovehaven Lodge

Thank you for your review and for sharing your feedback. We've passed your concerns to our Regional Manager, who will reach out to you directly to discuss this further. We value your feedback and it helps us identify areas for improvement and ensures we deliver the best possible care.


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Review from B H (Husband of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is all ground floor. Corridors are wide and airy with handrails provided. Fire and evacuations are excellent. Management and staff are very good accessible and caring. Treating residents with great dignity. All the equipment is at hand for example baths, showers, hoists etc. Rooms are
and all the home is clean to a high standard. Lots of various activities are laid on and food is excellent and varied. My wife is very happy to stay there and I visit every day.

Reply from Maxine Farnworth, Corporate Development Manager at Dovehaven Lodge

Thank you for your kind words, it is heart-warming and very much appreciated


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Review from B H (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and welcoming to everyone who comes. The staff are very good and look after the people well. The food needs to be warmer as it's always cold. My mum says the food is not good. I feel this needs looking into. I find the photos that are taken make the room look nice and welcoming to everyone.
Keep up the good work. The place needs more staff only two on duty this is not good.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for your review and comments. The team at the home works so hard to ensure that all residents are safe, well and happy, it appears that this is being achieved, which we are pleased about. your comments regarding the food have been discussed directly, to resolve the issue. Kind regards


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Review from J W (Friend of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly welcome and carers are very helpful.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for your ratings and kind comments about the team at the home, we will be sure to pass them on. Kind regards.


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Review from S W (Wife of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled well which makes me feel better. He likes the majority or the staff.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Many thanks for taking the time and trouble to review Dovehaven Lodge, we do appreciate your ratings. Kind regards.


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Review from K H (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After an initial settling-in period where things were slightly up and down which as a family we understand, we're pleased to see our mum being extremely well looked after. The food is loved by Mum and her personal hygiene is well cared for. We would highly recommend Dovehaven Lodge.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for your review and recommendation for Dovehaven Lodge. So good to know that your mum is 'well looked after'. Kind regards


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Review from T M (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The room was in need of repairs: the plug socket needed plastering around, and holes in the wall where things had been removed. The door handle had clearly been moved several times, the cupboards were tatty and the doors didn’t shut properly. The wrong type of bed in the room. Staff constantly on phones
whilst working. Residents are not encouraged to participate in activities or to shower. Very unwelcoming staff. The staff did not knock on the room doors before entering. The general impression I got was that staff would do the absolute minimum to justify their days' work.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Firstly may I say how saddened we were to receive your review, as none of the issues raised had been brought to our attention previously.
We certainly apologise that the welcome received and your experience at the home did not meet our usual high standards. The team and the Home Manager are sorry to think that you have the impression of them that you do.
Of course, it does not excuse your experience, but we wanted to give you some reassurance. Our care management system is digital and as such the team use handsets, much like mobile phones, to record care interventions, we believe that this is what you have seen them all using. The bed frame was swapped over as the low/low bed which had been put in place prior to admission, was not required and the rooms in Beech House are undergoing a total revamp, it is unfortunate that on this occasion, the room was yet to have its furniture replaced.
Again our apologies, we will take the points you raise and ensure that feedback is given.


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Review from Lynne H (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed at the door, both pleasantly and professionally. The atmosphere throughout the home was vibrant. The home was clean and as we passed staff members they were very pleasant. Mum was happy and smiling and looking all around her. I have been at mealtimes and the meal choice and food itself
looked and smelt very good.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for reviewing Dovehaven Lodge and your first impressions of the home. We do appreciate your five star rating and comments. Kind regards.


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Review from S W (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Really good with my father, very caring and patient with him. My only criticism is there are no staff at the weekends.
Meals are very good, balanced and nutritious.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you for your review and your ratings, we do appreciate the feedback and your 5* review. Weekends are very different in care homes, without administrative staff and those managers who have worked on weekdays, it does feel very different. Our rotas run over 7 days a week, 24 hours a day and our care teams are in and out of the home in a pattern which is not always obvious, but this should never impact on the care and service provided. Kind regards.


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Review from E T (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive management team. Unexpected move out of area, however Dad was treated with dignity and respect. Put us at ease, very informative and kept in the loop constantly. Thank you for caring and looking after Dad.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for taking the time and trouble to review Dovehaven Lodge, your ratings and comments are appreciated. We will be sure to pass on your thanks to the team at the home. Kind regards.


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Review from C A (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Dovehaven since January 2023 after having a stroke. There have been several health issues relating to my mother's stroke and the communication we have experienced with management and staff has been helpful and supportive. Many of the staff have been employed at Dovehaven
for years which is really helpful for the residents with dementia to see familiar faces. It also highlights good management. I cannot speak highly enough of the staff, they are kind, compassionate and respectful to all the residents. I would not have any hesitation in recommending them.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for your comments and ratings, which will be very helpful for others searching for care for their loved ones. Kind regards.


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Review from Jayne H (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience with my dad's previous care home, Dovehaven Lodge is a breath of fresh air. Their standards of care has put our faith in care homes again. My dad has been so happy with Dovehaven Lodge, but due to distance for my mum, we are transferring her to another of their care homes within
the same company. We, as a family, thank you with all our hearts for all the care and compassion you have shown to my dad. You have fantastic staff and are covid safe.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Lodge

Thank you very much for your 5-star review, we do appreciate your kind words, comments and ratings. The team work so hard to ensure that the residents are safe, happy and well cared for, they will be over the moon to know that you have taken the trouble to send a review to thank them. Kind regards.


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Current Review Score: 9.2 (9.205)

Overview of Review Score

The Review Score of 9.2 (9.205) out of 10 for Dovehaven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.205 for Dovehaven Lodge is calculated as follows: ( (109 Excellents x 5) + (77 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 220 Ratings = 4.205

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovehaven Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Wendy

Wendy Newman

Job Title: Home Manager

Wendy is dedicated to delivering the very best care to all residents at Dovehaven Lodge. Very experienced, she warmly welcomes enquiries to the home, feel free to get in touch.


Frequently Asked Questions about Dovehaven Lodge

What types of Care is Dovehaven Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dovehaven Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dovehaven Lodge have?

There are 72 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Dovehaven Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dovehaven Lodge to the centre of Preston?

2.5 mile(s) as the crow flies, distance by road may be significantly further.