Guy's Court Residential Care Home

409 Poulton Road, Fleetwood FY7 7JY
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9.9 33 Reviews
  • Guy's Court Residential Care Home, Fleetwood
The team at Guy’s Court is passionate about enriching the lives of residents. Many of them have worked at the home for over 10 and even 15 years, giving it that warm, family feel.

Providing residential and dementia care, they also provide pre-bookable respite care breaks, which are ideal for family carers who would like to plan a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The home is thriving, with so many activities and experiences for the residents to enjoy. From animal visits, pamper sessions and musical activities to reminiscence sessions, games and knit and natter. This summer the residents have enjoyed growing their own produce, harvesting it for the chef to use in the kitchen.

The team is passionate about residents having a very active role to play in how their home is run. The home’s resident ambassador takes the lead with residents’ meetings, providing feedback on everything from the menu to the activities on offer, and welcoming new families to Guy’s Court.

In the dining room residents enjoy delicious, home-cooked meals, from roast dinners with all the trimmings, to fish and chip Fridays, lighter bites like home-made soups and freshly baked cakes for afternoon tea.

Community is a big focus at the home, from school children who regularly visit and take part in activities, to community volunteers, local choirs and members of the neighbouring church. And of course, the team take the residents to enjoy church services too.

There are lots of trips out in the minibus, from Blackpool Zoo, Farmer Parrs Animal World and gardens centres, to shopping and the local beach and docks, a stone’s throw from the home.

The conservatory and lounge area are welcoming spaces to relax with loved ones, who are welcome at any time. And a mobile hairdresser visits for regular appointments in the home's salon.

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Care Provided by Guy's Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sally Gregory (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Guy's Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £945
    • RESPITE Self-Funded Residential Care from £945

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £945 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Guy's Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Guy's Court Residential Care Home Reviews (33)

Total of 33, showing 21-33
9.9

Guy's Court Residential Care Home has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years. Over all time Guy's Court Residential Care Home has 33 reviews.

Overall Experience

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Date Published

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Review from Rebecca C (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after Mum so well. The staff are so caring and treated Mum with great dignity. They really got to know her on a personal level. She couldn't have had better care even if she had been royalty.

Reply from Fae Doherty, Senior Marketing Officer at Guy's Court Residential Care Home

Thank you so much for your lovely review - it will be so appreciated by our team. Best wishes, Fae.


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Review from Faye L (Granddaughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an excellent care home! Such lovely staff always happy to help, always there if you have queries. The support we have had during both my grandparents being in the home when my nan became ill the support was there. Such a friendly bunch of people, always smiling. My grandad is extremely happy there
and it’s lovely to see him smile with the staff. Definitely recommend!

Reply from Fae Doherty, Senior Marketing Officer at Guy's Court Residential Care Home

Thank you for such a lovely review of our home and team - they will really appreciate it.


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Review from Sue S (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Guy's Court since January 2019. We had visited the home while looking for a suitable care home and were struck straight away with the caring and friendly environment. Mum was very poorly when she first arrived but has recovered and thrived over the last 21 months due to
the excellent care of the team, and their complete respect and understanding of Mum's needs. The team are well established, very friendly, and not only is the care of the residents paramount, but they always make visitors feel very welcome and are always willing to answer any questions. There are always lots of activities taking place, which is so important. It has obviously been a very difficult time over the last few months with COVID, but management and the team have coped incredibly well over this more than challenging period, and I cannot thank them enough for how they have protected and looked after everyone in Guy's Court.

Reply from Fae Doherty, Senior Marketing Officer at Guy's Court Residential Care Home

Thank you for such a lovely and thorough review of our home and team - they will really appreciate your kind words.


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Review from Nigel L (Nephew of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had the pleasure of finding Guy's Court for my uncle and aunt when they needed a home together. They provided rooms either side of the corridor for them and helped them settle in quickly.
Over time they were resident at Guy's Court, they were well looked after.
There were frequent activities organised
by the activity coordinator, even theme days where the atmosphere supported the theme with meals to match the occasion.
My uncle was diabetic and had dementia, as his condition deteriorated his mood swings were taken in their stride and when he passed away, he was treated with dignity and respect. They supported us up until and after the funeral.
My aunt had quite specific dietary requirements, the manager and the chef worked with her to try to satisfy her needs.
We only had to leave Guy's Court when they stopped providing nursing care, and it was a very sad day when we did.

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Review from Wendy D (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents reside in Guys Court. My mother, since October 2019 and father since December 2019. Both have very different needs which Guys Court meet well. My mother is a permanent resident with complex mental health needs/frailty and my father on respite after a long spell of illness in hospital.
As a family, we like what we see at Guys. Staff are caring, compassionate, welcoming and always have time to talk to relatives about any concerns which are addressed appropriately. It is clean and welcoming and everyone seems very happy here, with lots of activities going on. There has been a change of manager recently who is very approachable, helpful, friendly and proactive. As a family, we are very reassured that both our parents are being well cared for and are happy here. Staff go above and beyond to ensure that residents are happy and comfortable.

Reply from Fae Doherty, Senior Marketing Officer at Guy's Court Residential Care Home

Thank you for such kind words about our home and the care we provide at Guy's Court to both your parents. The team will really appreciate it. Best wishes, Fae.


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Review from John H (Husband of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased at the care my wife is receiving at Guys Court. The standard of the rooms including bedrooms is second to none. Cleanliness is fantastic. Care provided by the staff is friendly and supportive. I have found nothing to be concerned about. I trust the staff and management are very responding
to any requests I make overall 10/10

Reply from Ruth Brown, Senior Marketing Officer at Guy's Court Residential Care Home

Thank you for your review of Guy's Court, we are so pleased you are very pleased with all aspects of your wife's care and have found our wonderful staff caring, friendly and supportive.


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Review from Rose B (Wife of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been in five days now, no complaints. Everyone is friendly and clean.

Reply from Ruth Brown, Senior Marketing Officer at Guy's Court Residential Care Home

Hi Rose, many thanks for your review and first impressions of the home.


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Review from Lisa C (Daughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have really struggled to find a respite service for my father that both my family and I are happy with. We have used a few in surrounding areas and would not be returning. My father stayed at Guy's Court for 11 days and I have to say this is the best place that we have come across. The staff were
outstanding and person-centred. They couldn't do enough. We visited numerous times to find my father in very good spirits and that all his needs were taken care of at all times. Most importantly my father also was happy with plenty of staff around. It really felt very homely and made us all feel very at ease
The manager was also very accommodating and very helpful and made us feel welcome at any time. I would highly recommend this home for either respite or residential.

Reply from Fae Doherty, Marketing Officer at Guy's Court Residential Care Home

Hi Lisa, thank you for your kind words about our service and team. It is wonderful to hear how much more settled your father was with us. I will be sure to pass your kind words onto the team. Best wishes, Fae


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Review from C H (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring, friendly, approachable and professional. Some meals aren't easy for the residents to eat due to their disabilities and give up. Not always presented well. food and soup lukewarm. Need for better kitchen/service facilities.
This home is always spotlessly clean with no odour.
The cleaners are on the ball always. Heating often out of order.

Reply from Fae Doherty, Marketing Officer at Guy's Court Residential Care Home

Thank you for your feedback, it is wonderful to hear how pleased you are with our team. I will be sure to pass your comments onto the team, our manager's door is always open. Best wishes, Fae


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Review from Jack W (Great-Nephew of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All managers and staff have been extremely welcoming and kind to my Great Uncle.
It's everything I hoped it was going to be.
You can tell all the staff really care about my uncle's welfare and dignity which makes it much more settling for a family member like me.

Reply from Fae Doherty, Marketing Officer at Guy's Court Residential Care Home

Dear Jack, thank you for your wonderful feedback. I will be sure to pass your kind words onto our team. Best wishes, Fae


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Review from Ian S (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Guy's Court is a pleasant place where all the staff make friends with the residents as well as family members. I don't have any complaints about the way my mum is taken care of and previously my dad before his death. The matron is very on the ball by taking care of any illness or such. I can't say I
have ever seen the care staff standing around, they are always busy.

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Review from K F (Friend of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited a friend today in Guy's Court Fleetwood. The home was brightly decorated and warm and clean. My friend said that the food was good and the newly decorated room was large and comfortable.
For the time I was visiting, I observed plenty of staff attending to the resident's needs and was offered
a cup of tea, chocolates that were being shared out and people were chatting together. The atmosphere was pleasant and convivial.

Reply from Fae Doherty, Marketing Officer at Guy's Court Residential Care Home

Dear Kay, thank you for taking the time to review Guys Court, it is much appreciated by our team. Best wishes.


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Review from Kirsten H (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only recommend Guy's Court Nursing Home. There is a family atmosphere and a feeling of inclusion which ensures that everyone is made to feel important. The staff are friendly and approachable and they take the views of the residents and families into account. This means that all strive for continuous
improvements.
We have found Guys Court Nursing Home to be very safe and secure and most importantly, I can commend staff on their honesty. If issues arise they are raised, and in the years my mother has been a resident, we have never experienced any losses or breakages, even during recent upheavals whilst the home underwent refurbishment.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Guy's Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Guy's Court Residential Care Home is calculated as follows: ( (105 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Guy's Court Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Sally

Sally Gregory

Job Title: Home Manager

Joined: 2020

I started at Guy’s Court in February 2020, having worked at my previous home for 24 years in roles including home manager and company director.
As a team we are very passionate about the home and the person-centred care we provide to our residents. We have a wide range of activities and events in the home with a focus on keeping our residents mentally and physically active.
I am very proud of the progress the home has made, which has been achieved working collaboratively as a team, enriching the lives of our residents.