Hazeldene Care Home

49 Ribchester Road, Clayton-le-Dale, Blackburn BB1 9HU
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8.9 33 Reviews
  • Hazeldene Care Home, Blackburn
Hazeldene Care Home extends a warm welcome to all individuals, offering both Residential/Respite care and Dementia care in separate units within the home.

Hazeldene's team of dedicated professionals strive to provide a warm, friendly, and homely environment with individually tailored care plans. Hazeldene believe in working collaboratively with clients, ensuring their active participation in their care. Hazeldene take immense pride in their food service, emphasising quality and variety to cater to all tastes and dietary requirements.

Residents have access to an excellent daily menu with a wide range of options. Special diets are thoughtfully accommodated. Dining choices include a spacious dining room with waitress service, quieter dining rooms, or the privacy and comfort of their own room.

The home's beautifully landscaped front lawn is accessible to all residents, and a secure garden for Dementia care clients allows them to safely enjoy outdoor walks and activities.

Hazeldene are pleased to inform you that there are no visiting restrictions at Hazeldene Care Home, ensuring that family and friends can visit their loved ones freely. Additionally, on-site parking is available for the convenience of all visitors.

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Care Provided by Hazeldene Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Vernon (Home Manager)
  • Admission Criteria
    • Over 55
    • Ages 55+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Hazeldene Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,234
    • Self-Funded Residential Dementia Care from £1,234
    • RESPITE Self-Funded Residential Care from £1,234
    • RESPITE Self-Funded Residential Dementia Care from £1,234

  • (No top up fee)
  • (these prices are only a guideline, please contact Hazeldene Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hazeldene Care Home has no visiting restrictions, ensuring that family and friends can visit their loved ones freely.


  • Parking

  • Additionally, on-site parking is available for the convenience of visitors.


Hazeldene Care Home Reviews (33)

Total of 33, showing 1-20
8.9

Hazeldene Care Home has a Review Score of 8.9 (8.896) out of 10, based on 11 reviews in the last 2 years. Over all time Hazeldene Care Home has 33 reviews.

Overall Experience

  • 24
  • 7
  • 0
  • 0
  • 2

Date Published

33
2
7
9
24

Review from D H (Niece of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is always welcoming. The staff are absolutely fantastic-so friendly, attentive, and genuinely caring. They always go above and beyond for our Auntie. The personal connections they have built with our aunt is truly appreciated. The facility is becoming more well-maintained and the environment
is also becoming more attractive. We are so grateful for the level of care and kindness my aunt receives here. Highly recommend this place to anyone looking for a supportive and friendly home.
I would also like to thank everyone for the positive experience the students are receiving on their work experience. This is so much appreciated.

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Review from D C (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, management welcoming and the home itself is very clean and tidy. Food excellent would highly recommend, dining rooms are lovely, plenty of activities. Good service all in all. Regular staff training. Perfect home.

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Review from M B (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in November from another care home. The change in Mum is remarkable. She has gone from being in bed most of the time at the other care home to being up and dressed, eating her meals at the table, and interacting with other residents and staff. We are very happy with Hazeldene. The
staff are always helpful and management has always addressed any concerns or worries we had regarding Mum. As a family, we would recommend Hazeldene Care Home.

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Review from Jennifer H (Daughter-in-law of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Hazeldene in November 2023.
The difference in her from her previous care home is outstanding.
She is chatty when we visit and says she’s happy there.
She plays cards and takes part in other activities, even teaching staff card games.
Her room is homely and comfortable.
Staff and management are always friendly and helpful.
As a family, we are very happy with Hazeldene and would recommend it to others.

Reply from Natalie Vernon, Home Manager at Hazeldene Care Home

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heart-warming to hear that we have made a positive impact on the lives of our residents and their families.


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Review from Malcolm B (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldean is a good, safe place for our mum to stay - the previous home was a disgrace! It was distressing for Mum and us - she is 100% better here out in the lounge every day. Mum is always happy and chatty, not like before, and this is down to the care given by the helpful, friendly and caring staff,
and we are grateful for that.
Thank you, team.

Reply from Natalie Vernon, Home Manager at Hazeldene Care Home

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heart-warming to hear that we have made a positive impact on the lives of our residents and their families.


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Review from Renee K (Cousin of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be helpful and friendly. I have always been informed by the staff if the resident has been unwell or had a fall and what treatment has been done. The relative that we have is in the dementia unit, and I know that it is not easy looking after someone with this illness,
and I appreciate everything that they do.

Reply from Natalie Vernon, Home Manager at Hazeldene Care Home

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heart-warming to hear that we have made a positive impact on the lives of our residents and their families.


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Review from K F (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have taken care of my Dad, engaging and encouraging active participation in activities that would stimulate his mental health and physical well-being. The managers have always taken time to engage and socialise with the residents.

Reply from Natalie Vernon, Home Manager at Hazeldene Care Home

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heart-warming to hear that we have made a positive impact on the lives of our residents and their families.


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Review from P B (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our family feel that this 'care' home isn't fit to look after anyone, never mind my relative. Every time we visit something is amiss, staff are ignorant and ignore requests you make. The building is dangerous. corridors are uneven, causing the risk of falls to be high. Staff are sparse and some are
rude. On one visit the main front door had a note on it stating the lock was broken. This should have been fixed immediately as it caused a massive fire risk to residents, and visitors getting stuck in corridors between rooms behind locked doors. On our last visit a note was on the door 'We have an influenza outbreak' you should wear PPE and a face mask, none were available. We collected our relative for a family meal and they had food over their clothes. Relative had a fellow peer's medication in the room. Residents appear to be placed in a room with other residents without a choice of if they want to sit there and no activities are seen during visits. Always loud music in the lounge restricting conversation during visits.

Reply from Angela Bona, Regional Manager at Hazeldene Care Home

Thank you for your feedback. First and foremost, we wish to clarify that the review you've shared does not accurately reflect the environment and standards of care at Hazeldene. Allegations of neglect and safety issues are unfounded. We want to assure you that the safety and well-being of our residents are our highest priority. At Hazeldene Care Home, resident safety is paramount. However, it's important to note that allegations regarding staff conduct, building safety, and provision of personal protective equipment (PPE) are investigated thoroughly. Furthermore, our medication management procedures are followed diligently. We conduct regular inspections and promptly address maintenance issues to ensure a safe environment. Our lounge areas are open to residents and visitors, if privacy is needed, we can provide a quiet area. We assure you that any issues raised are taken seriously and addressed promptly. Your input is appreciated in ensuring the best possible care for our residents.


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Review from V H (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We did not have a good experience of this care home. Our loved one was left with food all over his hands and table and face from the day before, and was unshaven and not listened to. Some staff were caring, but others behaved as if every request was a burden to their shoulders. Some staff were passive
aggressive, leaving our loved one to feel as though they were being a nuisance just to ask to go to the toilet. This led to even worse consequences. It was awful to see the degradation in my family member. We have since moved to another care home with much better results. I would honestly say that Hazeldene were neglectful.

Reply from Angela Bona, Regional Manager at Hazeldene Care Home

Thank you for your review. We acknowledge your perspective and appreciate all feedback. It is essential that all concerns and misunderstandings regarding aspects of care at Hazeldene are addressed. Also emphasising that the claim of neglectful care is strongly contested. Every effort was made to address and resolve issues raised during the resident's stay. Any concerns raised were promptly handled and discussed with the family at that time. Upon discharge there were no outstanding concerns, or safeguarding issues noted during the process. The decision to move the resident to another care home was based on a nursing needs assessment, indicating that a nursing home was required. This decision was not driven by neglect but rather by an evaluation of the resident's care requirements. Unfortunately, there are instances when a person's needs change, and they may no longer be safely cared for in a residential setting. Please feel free to contact the home to discuss further.


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Review from Tim H (Son of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The continued care and support of mother is exemplary. Is this the best care home in the world? Well no, but for the charges the facilities are more than adequate. Recently the cleaning staff decided Mum's curtains were not in the best state, so they got new and replaced them. There is maintenance in
the building that needs attention, but some larger items have been completed in the last year (extended car park). The extra comes from the staff, not just there to provide, they generally and genuinely care. I am genuinely happy with Hazeldene Care Home and have recommended it to others who can no longer cope at home.

Reply from Angela Bona, Regional Manager at Hazeldene Care Home

Thank you so much for taking the time to share your positive experience at our care home. We strive to upgrade the home's environment on an ongoing basis.
We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.


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Review from Jonathan H (Son of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and communication is good. The home is in good condition with nice decoration all round. The bedrooms are nice in size with a good outlook. Always having things on and trips out which improves residents state of mind.

Reply from Angela Bona, Regional Manager at Hazeldene Care Home

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.


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Review from Julie B (Granddaughter of Resident) published on 9 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has lived at Hazledean residential home for almost a year and has settled well due to the patience and kindness of the staff. He has been on a couple of trips out as well as singers etc to come into the nursing home. When I visit they always have time to update me on how my grandad has been.
They always seem to have plenty of staff on duty who are always helpful. His room is lovely and kept warm, he also has a TV in his room. Grandad hasn't always been someone who socialises and the staff allow for him to have time in his room too as the previous care home would not allow this. Thank you to all you guys for everything that you do for everyone which makes their lives and the families lives that much better.

Reply from Angela Bona, Regional Manager at Hazeldene Care Home

Thank you for your feedback.
Much appreciated and great to hear positive feedback.


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Review from Veronica W (Sister of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of care home for my sister is excellent. Well cared for. Most times when I visit her always smartly dressed and very clean hair. Most of times are well cared for has been times, not many, that not been very pleased with the carers but spoken to staff and all the staff are very pleasant
to speak to. No trouble for them at all. Mix up of clothes only real problem. Very well cared for.

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Review from G H (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been in Hazeldene, he has settled in really well. All the staff are hard-working, friendly and efficient. His general health has improved with him gaining weight and the strength to walk. This is a testament to the good food he enjoys and the mental stimulation.

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Review from Malcolm H (Son-in-law of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member has been a resident here for almost five years. Throughout that time, she has been really well cared for. Always clean, comfortable and well thought of, and her care by the staff has been of the highest standards. Her needs, both personal and medical, have been met on every occasion.
Any concerns or worries have always been listened to and addressed. The home is very clean and well run. The supervision is superb. Absolute confidence in them.

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Review from Allison D (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered I knew Mum would be well cared for and happy. I was made to feel welcome and the environment was both clean and inviting. I cannot praise the staff enough for the care and kindness shown to mum over the past 7 months. It is the most difficult decision I have had to make and
looking back was absolutely the right decision and the right choice of care home for Mum. I cannot fault anything, all staff are caring kind and considerate at all times right down to the cook and the laundry lady.
Simply put its the best!
Thank you.

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Review from Susan M (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene Care Home has been wonderful in looking after my mother. The care and attention to detail is much appreciated by the family - my mother also expresses her gratitude for the kindness shown we feel this is a happy and caring environment.

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Review from Trevor S (Son of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience of my mother coming to live in Hazeldene Care Home second to none. I cannot praise the friendliness and the care the staff provide highly enough! Nothing seems to be a problem for them and I am always made to feel most welcome. I never imagined my mother would settle
in a home, and yet she has, and it's all down ot the staff. Thank you.

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Review from Pat L (Friend of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldene Care Home is a very happy place. On arrival the staff are very helpful, nothing is too much trouble. I was a carer for my friend we have known each other for 40 years and a good friend of the family, who live away from Blackburn, so I visit twice a week. My friend is well looked after and
she's very happy. If my friend gets fretful they phone me so I can speak to her, Which is excellent. This has previously been good during Covid when we couldn't visit.

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Review from Jeanette P (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hazeldene Care Home for two and a half days, the care and kindness from the staff has been first class. She was discharged from hospital with very, very swollen legs and feet and as soon as I let the nurse at Hazeldene know he immediately arranged for the district nurse and doctor
to attend my mum. She has been given medication.

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Current Review Score: 8.9 (8.896)

Overview of Review Score

The Review Score of 8.9 (8.896) out of 10 for Hazeldene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.246 for Hazeldene Care Home is calculated as follows: ( (87 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 130 Ratings = 4.246

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Hazeldene Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 20 Mar 2025

residential & dementia care


Awards / Recognitions (1)

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Meet the Team (2)

Natalie

Natalie Vernon

Job Title: Home Manager

Joined: 2011

12 years experience in the care sector
Diploma in Health and Social Care level 5
Leadership and management Level 7


No image found

Rachel Stanley

Job Title: Deputy Manager

Joined: 2017

Level 7 Diploma leadership and management


Frequently Asked Questions about Hazeldene Care Home

What types of Care is Hazeldene Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazeldene Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazeldene Care Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hazeldene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazeldene Care Home to the centre of Blackburn?

3.1 mile(s) as the crow flies, distance by road may be significantly further.