Review from J H (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience

Outstanding care home. Staff are excellent, all fully committed to the care of the residents. They are pleasant, courteous and understanding. Facilities are great, activities are excellent, food and catering are good. Mother has been a resident for 4 years without complaint! She is well looked after.

Medical care is always on-hand whenever needed. The place is very well managed and organised. Could not ask for more.

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Review from M B (Resident) assisted by family/friend published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

I consider myself to be very lucky to have recovered from my fall and operation at Hazeldene Care Home. The staff, amenities and food were all excellent, and I would have no reservations in recommending Hazeldene to friends and family.

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Review from Calvin H (Son of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience

I cannot fault the quality of care my 93-year-old mother is being given. She appears to have settled well and feels safe and well cared 24 hours. I would have given top marks but sadly due to the attitude of the senior management, 4 stars were lost. I appreciate given the Covid precautions the only

means of communicating with my mother is by WhatsApp which we both appreciate. When I attempted to discuss something urgent, deeply private and confidential and personal with my mother, I was interrupted by the manager who was hidden out of view and who obviously, for reasons which are unfathomable, was monitoring a conversation without my consent. Prior to this, I was aware that my mother was distressed. I had a perfectly normal conversation with my mother over the telephone which was not being monitored. Not only was this upsetting for us both, not only was this extremely rude and unprofessional but illegal as a breach of our legal rights to medical confidentially, but also the right to privacy.
At no point was I, as next of kin, ever informed or was I included in the discussion - we had already agreed and signed a Power of Attorney to enable me to deal with all the financial matters. Has serious consequences as I may lose my home due to having to be forced to sell it. This was compounded by the fact that this was justified by safeguarding and duty of care. This does not and never will justify unprofessionalism and the harm caused to my mother. Suspicions were raised that my mother had been got at by the manager as this was followed by her making decisions and choices which do not reflect her thinking and character, things that we had agreed several years ago. Prior to this, I sent a personal card to the manager requesting very politely that we discuss the way ahead informally. I have not had the courtesy of a response which shows just how seriously my mother's welfare is being taken. My mother has been got at as she has been decided to have capacity which was "arranged" by the care home. Something very fishy - made worse by the fact the manager persuaded my mother to appoint a solicitor chosen and instructed by the manager to be Power of Attorney.
We had already agreed a power of attorney ready for registration. The worst part is that this has placed a huge strain on my relationship with my mother at a critical time at the end of her life. Under the influences of the care home, she now believes I can not be trusted. It is a pity that all the good work the other staff are doing by the indescribable conduct of the manger.

Reply from Omar Ahmad, Director at Hazeldene Care Home

Thank you for the kind review relating to the care we deliver. We strive for this as reflected on our CQC inspection report. Your subjective criticism of our manager was taken seriously but upon investigation, I learnt that you are in fact the godson and this is your 'aunt', therefore you are factually lying by stating your 'mother' is in our care. This is disturbing and untrue which immediately raises alarm bells. As you are aware, there are additional facts to this allegation which must be kept confidential. We have witnesses and minuted every conversation to protect ourselves and above all our resident who was deemed vulnerable. I think it is important to say that the matter was investigated and every allegation you made was unsubstantiated. Upon speaking with your aunt, she is very happy in our care and this gives me great satisfaction and appeasement that I have strong management and staff in place.

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Review from L B (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

Our mother has recently needed to have 24/7 care. Hazeldene invited us in and made us extremely welcome. We were shown all areas including bathrooms, kitchen and the family kitchen. Our first impressions were of a friendly, caring, loving community focused on the needs of residents. Nothing has been

too much trouble and the staff have worked hard to help our mother settle in. We have been able to take many personal items to make her room and en-suite feel like home. Thank you.

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Review from C K (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

My parents have been welcomed warmly into Hazeldene Care Home and have settled well. I find the staff and management very friendly and approachable and always act on my parent's best interests, eg. seeking medical advice and support when necessary.
I have seen a lot of improvements to the building

since my parents first arrived at Hazeldene. However, I still feel there is some way to go, eg. stained carpeting in bathrooms is far from ideal and cannot be considered hygienic.

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Review from D G (Son-in-law of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

I have felt that since my mother-in-law was admitted to Hazeldene Care Home, she has received the utmost kindness and consideration by all the staff. They are really friendly and pleasant at all times and I believe they are a credit to Hazeldene Care Home.

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Review from Kathryn P (Relative of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience

From day one to discharge, every single member of staff at Hazeldene has been amazing. Every member of care staff, domestic staff, laundry staff as well as the handyman, has been exemplary. The care staff are loving and caring and so observant. They act on all adverse observations immediately, to ensure

the client's wellbeing. We, as a family, cannot praise them too highly.

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Review from H L (Nephew of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

My relative has only been in the home a couple of weeks but has settled in quickly. She in interacting more with residents and staff which is a pleasure to see. I'm sure she will be happy here.

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Review from M G (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

In last 12 months, care is much improved. I am confident my mum is well cared for. She has been a resident for 4 years. The care, the laundry, the food and the activities are all good. Maybe a bit more information as to how mum is would be good but I realise the staff are busy.
The only negative is

the poor state of the furniture and carpets which does not affect the care directly but does reduce the overall positive feeling about the Hazeldene care home.

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Review from Joyce C (Wife of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident the oast 3 and a half years. Under the new manageress (almost 2 years now) the home has improved beyond recognition. The staff really care and have an understanding of old people.

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Review from Sylvia M (Wife of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

I was dreading the search for a care home for my husband after his accident having been told his time in the hospital was due to end within a week but he still required care. Now, almost a year later he obviously enjoys living in Hazeldene Care Home and jokes with all the carers who apart from physically

caring for the residents devise numerous activities to stimulate and entertain. Residents are encouraged to help make decorations commemorating various celebrations during the year ie St. George's Day, St Valentine's Day and Easter not forgetting the Royal Wedding of Heghan and Prince Harry.the kitchen also becomes the centre for hands-on activities making scones, biscuits, fancy buns and even sponge cakes within the capabilities of the residents. The main job in the kitchen, of course, is to provide healthy meals for residents by the chef which are highly recommended by those residents able to recall what they have eaten. What a feeling of relief to find a care home for my husband that is so hospitable a genuine home from home and long may it continue to be so.

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Review from Julie H (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience

We have just chosen this home for our own mother, who is disabled. After considering a number of alternative places we found the atmosphere, the quality of staff (especially), the programme of varied and regular activities together with the cleanliness of Hazeldene to be outstanding.
The staff are

incredible. It is obvious that they all really DO care about their residents. They spend time with them individually and in small groups and any request from patients is attended to at once. The management have been fully supportive and attentive to our concerns and the needs of our mother. A truly exceptional place, which as a family, we would unreservedly recommend to anyone as a genuine, caring Home.

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Review from G K (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience

Pleased with the care my mother receives at this home. She is very happy and well looked after.

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Hazeldene Care Home

Care Provided by Hazeldene Care Home

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Funding & Fees Guide for Hazeldene Care Home

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