A car park is provided.
Headroomgate Care Home has a Review Score of 9.4 (9.375) out of 10, based on 7 reviews in the last 2 years. Over all time Headroomgate Care Home has 25 reviews.
Review from M H (Resident) published on 19 March 2025
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Review from Glenys O (Cousin of Resident) published on 12 December 2024
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Review from Rita D (Wife of Resident) published on 29 November 2024
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Review from K R (Daughter of Resident) published on 27 November 2024
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Review from Geoff H (Son of Resident) published on 11 October 2024
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Review from S K (Daughter of Resident) published on 12 April 2024
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Reply from Pamela Mathauda, Owner at Headroomgate Care Home
Thank you for your review. It is great to have such lovely feedback. It is good for the staff to be praised for the hard work they do.
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Review from G B (Respite Resident) published on 29 January 2024
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Review from Justin G (Resident) published on 28 November 2022
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Reply from Pamela Mathauda, Owner at Headroomgate Care Home
Thank you for taking the time to review the home and for your feedback. It is much appreciated.
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Review from Andrew H (Son of Resident) published on 22 September 2022
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Review from C B (Daughter of Resident) published on 3 May 2022
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Reply from Pamela Mathauda, Owner at Headroomgate Care Home
Thank you for you feedback and your lovely comments. We will share your review with the staff team.
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Review from Owen B (Son of Resident) published on 6 April 2022
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Review from Susan R (Daughter of Resident) published on 15 February 2022
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Reply from Pamela Mathauda, Owner at Headroomgate Care Home
Thank you for taking the time to review Headroomgate Care Home. Your comments are much appreciated.
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Review from Carol O (Daughter of Resident) published on 4 June 2020
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Review from Alex W (Nephew of Resident) published on 3 June 2020
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Review from Timothy S (Son of Resident) published on 22 May 2019
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Review from G T (Son of Resident) published on 26 April 2019
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Reply from Pamela Mathauda, Owner at Headroomgate Care Home
We have an activity coordinator at the home who provides regular person-centred activities. We also have regular entertainers that come to the home to provide entertainment. We also take the residents out for meals in the local area. Residents can choose whether they wish to participate in the activities or not. Some residents prefer the 1-1 person centred activities rather than group based activities.
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Review from Mike A (Son of Resident) published on 18 April 2019
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Review from C E (Mother of Resident) published on 3 April 2019
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Review from G J (Friend of Resident) published on 23 May 2017
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Review from Tony T (Resident) published on 19 April 2016
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The Review Score of 9.4 (9.375) out of 10 for Headroomgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.675 for Headroomgate Care Home is calculated as follows: ( (58 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.675
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Headroomgate Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2020
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