Highfield Hall Care Home

Grane Road, Haslingden, Rossendale BB4 5ES
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9.7 56 Reviews
  • Highfield Hall Care Home, Rossendale
Highfield Hall is a warm and supportive nursing home providing residential, nursing, dementia, and respite care for older people, and is situated in Rossendale, Haslingden.

This 75 bed home is run by a very experienced and considerate care team and qualified nurses who provide care for those with complex medical needs. Highfield Hall supports individuality and independence in all its residents and provides a safe environment to socialise, build relationships and enjoy life, every day.

Highfield Hall supports residents with everyday tasks, medical needs, and activities and events to keep both the mind and body active. The home benefits from views of the Rossendale Valley, gardens and outdoor space, and well-equipped en-suite rooms, a bar, and indoor social areas, and is positioned close to the centre of town and transport links, making it easily accessible.

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Care Provided by Highfield Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janet Aspden (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Highfield Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,150
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,150

  • Care Package
    This includes planning and delivery, person-centred care plan, all meals, snacks and drinks, access to the full range of activities, including accessing the community with a minibus, utilities such as water/heating/electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hour staffing to meet their needs.


    Respite Care
    We can offer day rates for respite care on request, however, due to the costs incurred in preparing a room and the plan of care for arrival, the minimum term of respite care is one week. There is also a £75 admin fee. If your stay is less than one week, you will be responsible for our charges for one week.


    Day Care
    We offer day care. Please contact the home directly for the latest rates and availability.
  • (these prices are only a guideline, please contact Highfield Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking


Highfield Hall Care Home Reviews (56)

Total of 56, showing 1-20
9.7

Highfield Hall Care Home has a Review Score of 9.7 (9.661) out of 10, based on 24 reviews in the last 2 years. Over all time Highfield Hall Care Home has 56 reviews.

Overall Experience

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Date Published

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Review from C B (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable home and a happy place to reside in,
Activities for the residents are presented well and provide a variety of interesting experiences, catering for all involved.
Friendly staff;
I have found the staff approachable at all times and most helpful, even when I haven't requested help they
are there to assist me.
Food could be improved, hence the four star award.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you for your thoughtful feedback. We're pleased to hear that you find our home comfortable and welcoming, and that the variety of activities and our friendly staff have contributed to a positive experience. We truly value your input regarding the food, and I want to reassure you that we are in the process of implementing a new menu to further enhance the dining experience. We appreciate your patience and are committed to continuously improving in all areas to make this a place where everyone feels at home.


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Review from R M (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father have resided at Highfield. Dad sadly died some 12 months back, his care was excellent, and we were fully supported in that time. I was with him in the home till the end. Mum continues in the home, and the level of care has not ceased to be that of excellence.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

It's reassuring to hear that your father received such excellent care, and that you were fully supported during that time. It's wonderful to know that your mother continues to receive the same high level of care at Highfield Hall. Please don't hesitate to reach out if you need any further assistance.


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Review from N S (Friend of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Where staff is brilliant and caring and kind. Its managed very good, good service provided and looks after their client. Enough activities to keep them engaged and happy. Clients treated with respect and given them home like environment. their safety is top of their priority.
Can't ask for more. A good care home in my opinion.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind and thoughtful review. We are truly grateful for your positive feedback. Our team is committed to providing the highest level of care, and it's wonderful to hear that you've noticed the dedication, respect, and kindness we aim to offer. We also take great pride in ensuring a safe and engaging environment for all our residents. Your recognition means a lot to us, and we're glad to know that you feel confident in the care we provide. Thank you once again for your trust and support-it truly motivates us to continue doing our best every day.


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Review from Julie H (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a parent in a care home is tough going for any family. My dad was at Highfield hall for almost 4 years. The team are caring and compassionate, and the key ingredient is a wonderful lady called Michelle Southern who leads the team. She provided us with reassurance, guidance, empathy, professionalism
and support through numerous health issues. She always knew and understood all my dad's health care needs, always seeking ways to improve life for my dad. She looked after me and my sister at every step of the way. It was clearly evident that all the team look to a particular member of staff for guidance and with good reason.
My dad's key carer was the most compassionate, caring person I have ever met. My dad's eyes lit up when she came in the room. She shared funny stories and treated my dad so beautifully. Sometimes it is the little gestures that made the biggest difference in the world.
Thank you for making us feel part of a family in the last days of my dad's life. Forever grateful.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are so grateful to have had the privilege of caring for your dad. The team are truly dedicated to providing the best care possible, and it's wonderful to hear how much their support meant to you and your family. We'll always cherish the opportunity to have been a part of your dad's life, and we appreciate you taking the time to share your experience. Wishing you and your family peace and comfort.


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Review from William M (Husband of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more than happy with the care my wife has received since becoming a resident at Highfield. I always feel a family atmosphere in the home, to me I have peace of mind knowing my wife's is safe, well fed and her dignity is well respected. Highfield is clean all throughout the building, the
staff are very friendly and helpful if I have any questions regarding my wife's care. The home has great entertainment getting the residents to join in where possible, from days out, to inhouse entertainment. She has been settled in Highfield from day one which speaks volume for the home. Thanks to everyone, I know how hard you work to make Highfield a safe and happy place for the residents and families when they visit their loved ones.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind words. On behalf of myself and my team, we are truly grateful for your positive feedback about the care and environment at Highfield Hall. We're so happy to hear that your wife has settled in well and feels at home. It means a great deal to know she is safe, well-fed, and treated with dignity-values we hold dear. We also appreciate your comments on the cleanliness of the building and the friendliness of our staff. Our team takes pride in creating a welcoming atmosphere, and we're glad that our efforts to engage and entertain the residents have made a difference.


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Review from Kay T (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with everything at Highfield Hall Care Home. It is clean, bright and airy and very welcoming upon entry. The staff are absolutely amazing, so friendly and helpful and there are always plenty of staff around. They all go over and above in their work and it is a pleasure to
visit mum. The rooms are lovely with plenty of room and an ensuite. There is plenty of entertainment with something for residents to join in with every day. It is the nicest care home I have been to view and I can't recommend it enough. Thank you to everyone at Highfield Hall for giving me the piece of mind, knowing that mum is safe and well cared for. There aren't any words which could express how delighted I am that mum is lucky enough to be a resident at Highfield Hall.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind and heartfelt words. We are very grateful for your feedback and are so pleased to hear that your experience at Highfield Hall Care Home has been so positive. It's wonderful to know that the environment, team members, and overall care have brought you peace of mind. Our team works tirelessly to create a welcoming and caring atmosphere, so it's incredibly rewarding to hear that their efforts are making a difference. We feel privileged that your mum is a part of our community, and we will continue to do everything we can to ensure she is well cared for and enjoys her time with us. Thank you again for your lovely review of our home.


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Review from C M (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It truly is Home from Home. My mum is so happy, she is settled, very well cared for and enjoys the company of all the team at Highfield Hall Care Home. Couldn't ask for anything more, they always go above and beyond my expectations.

Reply from Rachel Johnson, Head of Communications at Highfield Hall Care Home

Thank you so much for taking the time to write about your positive experiences at Highfield Hall. We are here to support individual needs so you and your loved ones can enjoy new challenges and experiences in this chapter of life, whilst being fully supported in our warm and friendly shared home community. It's a pleasure to welcome you into our home and look after your wonderful Mum.


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Review from Anthony J (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Highfield Hall to be very welcoming and treated with respect. My mum who is a resident here is well cared for along with other residents so that is a huge comfort to me. All round they do a wonderful job which you could not ask for anything better. Thank you.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are delighted that you are very happy with the care your mother receives at Highfield Hall. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded.


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Review from Tracey Marie M (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with all the staff and caregivers at Highfield Hall, they treat my mother with dignity and respect, they spend time with her and have developed a trusting relationship, they are responsive to her needs with dementia and she particularly enjoys all the activities they provide including
days out. I live in Italy and can't get to see her on a daily basis but knowing that she is in such good hands and in good company with the other residents is priceless and gives the whole family peace of mind, thank you all so much for your care and kindness, it's greatly appreciated.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are delighted that you are very happy with the care your mother receives at Highfield Hall. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded.


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Review from David G (Nephew of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed here in June 2024. This was for respite cover. The facilities were fantastic with plenty of room. I was very impressed with the arranged activities throughout the week which included trips out. The main thing that I would like to comment upon is the attitudes of the staff. The staff
were brilliant. They clearly had knowledge of my uncle's history and there was good evidence that they had learned a lot about him. Staff having time for my uncle is brilliant. I have now booked another respite period for him. Man, thanks to all at Highfield Hall.

Reply from Janet Aspden, Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are very pleased that you were impressed with the facilities and staff at Highfield Hall, who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded, your feedback will be passed onto the staff team.


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Review from M S (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my Mother. The staff are very good and the facilities are also very good. Cleanliness and quality is also excellent. I have no complaints.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are very pleased that you are very happy with the care your Mother receives at Highfield Hall. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded.


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Review from B F (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming bright clean and spacious. Staff know residents by name and are alert to their needs. Call button in the room and excellent facilities in Highfield with visiting medical staff who give me telephone updates as I live a long way away.
Good communication with relatives by telephone and email
and easy to visit. Food and dining were highly praised by my mother. Activities are varied and stimulating and residents seem happy. One of her visitors said, “This is what a care home should be like”.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded. We are pleased that your Mother enjoys the food at Highfield Hall.


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Review from C H (Granddaughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is happy and enjoys living at Highfield Hall. The staff are lovely and she has made lots of fantastic friends.
All the residents are friendly and the home has a super family feel to it. I enjoy visiting with my own family who love getting to know the other residents and seeing my grandma
so happy and well cared for.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such a positive review, the staff team work hard and it is lovely to receive feedback, thank you.


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Review from C W (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live miles away from Highfield and can't visit my mum regularly. I know, however, my mum constantly receives the best care possible from the carers and staff at Highfield. When I ring my mum in the evenings she is always bright and cheerful and I feel reassured that she is in good hands. My sister
fortunately lives near to Highfield and is always happy with the care our mum receives. Well done everyone and thank you.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such a positive review. I will pass the feedback onto the staff team who work hard to provide high-quality care of all of our residents.


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Review from Penny H (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield Hall have been absolutely amazing, their support, care, compassion, and empathy have supported our dad, my sister, and I through a very difficult time. I don't feel like we lost my dad, I've gained a family.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback, we are so pleased that you feel part of Each Other Care family which aligns with our values.


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Review from B W (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are very friendly and helpful, and cannot do more for you when you visit. They always have something on for the residents.

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Review from Malcolm A (Son of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following Mum’s passing last Friday, I would like to express my grateful thanks to all the carers who looked after her during her stay with you.
As a family, we have nothing but admiration for the care she received. My mum was a very private person and was not one for mixing. She was happy with her
own company and that of her carers. She never complained about anything and was always pleased to see anyone who ventured into her room.
These last two weeks have been very traumatic both for my mum and ourselves as the reality of her medical situation hit home and it fell to her carers to handle matters with professionalism and dignity which they did throughout.
One member of staff and her team, one member of staff in particular and her pal (don’t know her name!), another particular member of staff, and all the daily carers whom Mum came into contact with were without exception excellent.
With our grateful thanks.

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Review from L C (Son of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely location great friendly staff. Mam loves it, always keeping busy, good food and activities. She has come on in leaps and bounds. We enjoy our visits.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such wonderful feedback, we are very pleased to hear that your experience at Highfield Hall is so positive. All our staff are dedicated to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Karen W (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Highfield after the outstanding care and empathy my mum received during her stay, from the care staff to the activity coordinator, the cooks, the laundry people and the lovely receptionist; they made my mum's stay a lovely experience and always kept us informed and nothing was
too much trouble. We could visit whenever we wanted with grandchildren and great-grandchildren welcomed, and Mum always looked well and loved having her hair and nails done and loved the trips out. Thank you so much to all the team.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you, Karen, for taking the time to provide us with such wonderful feedback; we are very pleased to hear that your experience at Highfield Hall was so positive. All our staff are dedicated to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from B P (Respite Resident) assisted by family/friend published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt that I was able to relax and enjoyed my stay with other people. The staff were helpful and caring. I enjoyed the food and the nice service in the dinning room.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you for leaving us such a lovely review of your first hand experience at Highfield Hall. We're glad that you found our home to be relaxing and that our teams were caring and helpful.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Highfield Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Highfield Hall Care Home is calculated as follows: ( (193 Excellents x 5) + (89 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 286 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Janet

Janet Aspden

Job Title: Manager

Joined: 2022

I’m Janet, Registered Manager at Highfield Hall care home in Haslingden. I began my career in the care sector 34 years ago and have been Home Manager at Highfield Hall since 2022.


Frequently Asked Questions about Highfield Hall Care Home

What types of Care is Highfield Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Highfield Hall Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Highfield Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Hall Care Home to the centre of Rossendale?

2.3 mile(s) as the crow flies, distance by road may be significantly further.