Highfield Hall Care Home

Grane Road, Haslingden, Rossendale BB4 5ES
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9.7 56 Reviews
  • Highfield Hall Care Home, Rossendale
Highfield Hall is a warm and supportive nursing home providing residential, nursing, dementia, and respite care for older people, and is situated in Rossendale, Haslingden.

This 75 bed home is run by a very experienced and considerate care team and qualified nurses who provide care for those with complex medical needs. Highfield Hall supports individuality and independence in all its residents and provides a safe environment to socialise, build relationships and enjoy life, every day.

Highfield Hall supports residents with everyday tasks, medical needs, and activities and events to keep both the mind and body active. The home benefits from views of the Rossendale Valley, gardens and outdoor space, and well-equipped en-suite rooms, a bar, and indoor social areas, and is positioned close to the centre of town and transport links, making it easily accessible.

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Care Provided by Highfield Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janet Aspden (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Highfield Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,150
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,150

  • Care Package
    This includes planning and delivery, person-centred care plan, all meals, snacks and drinks, access to the full range of activities, including accessing the community with a minibus, utilities such as water/heating/electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hour staffing to meet their needs.


    Respite Care
    We can offer day rates for respite care on request, however, due to the costs incurred in preparing a room and the plan of care for arrival, the minimum term of respite care is one week. There is also a £75 admin fee. If your stay is less than one week, you will be responsible for our charges for one week.


    Day Care
    We offer day care. Please contact the home directly for the latest rates and availability.
  • (these prices are only a guideline, please contact Highfield Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking


Highfield Hall Care Home Reviews (56)

Total of 56, showing 21-40
9.7

Highfield Hall Care Home has a Review Score of 9.7 (9.661) out of 10, based on 24 reviews in the last 2 years. Over all time Highfield Hall Care Home has 56 reviews.

Overall Experience

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  • 15
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Date Published

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Review from J B (Wife of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home daily and have found it a happy and welcoming home. The staff are so caring and loving it's a pleasure to go in.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with feedback, it's always appreciated. We're so pleased to hear about your positive experience with us here at Highfield Hall.


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Review from G B (Friend of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider that Highfield Hall offers a fantastic caring service for all its residents and I highly recommend this facility.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you so much for taking the time to leave us a review. We're always grateful and it's wonderful to read such positive feedback.


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Review from S H (Son of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is doing much better now he is a resident here compared to when he was living on his own.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you for taking the time to leave a review. We're so very glad that your father is doing well at Highfield Hall!


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Review from Helen S (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Highfield Hall Care home, as she was struggling at home. All the staff are professional, caring and dedicated to providing quality care. Mum's room is bright and airy, the dining room is lovely, giving a hotel feel, with home-cooked meals and a choice of menu. The main lounge has a warm
feel where the residents can enjoy entertainment. I would recommend Highfield Hall. My mum has settled into a very comfortable environment, which is professionally run, I am so impressed with the care Mum receives. I know my mum is safe and cared for by a dedicated team of nursing care.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you Helen for taking the time to provide feedback, we are very pleased to hear that your experience at Highfield Hall is so positive. All our staff are dedicated to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from G R (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home is continuing draconian rules around visiting despite the government's guidance that visits should be facilitated as long as they are "safe". This is not the case at Highfield Hall, they are still limiting the number of visits. The office staff are rude and uncaring - the term "care home"
is a misnomer.

Reply from Gaynor Lund, Home Manager at Highfield Hall Care Home

We understand families’ and loved one’s frustrations that open house visiting within care homes is not yet able to proceed, but we aim to facilitate all requested visits both face to face and out of home as safely as possible.
Highfield Hall is committed to operating within all visiting guidelines as laid down by the government DHSC, the local authority, the CQC, and infection control. We continue to ask people to pre-book visits, so that we can facilitate testing, PPE requirements, and manage the number of people within the home at any one time to maintain high standards of infection control and keep every resident and member of staff within our home, safe. As a nursing home we accommodate some of the most vulnerable people in society and will continue to ensure their safety and wellbeing is our first priority, whilst still enabling friends and family to visit and stay in touch.


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Review from Lynn A (Friend of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only visited the home 3 times. On all occasions, the home looks and feels well run and has a good atmosphere.

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Review from Norma B (Wife of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very grateful for the care of my husband. He seems very happy with you all and his needs seem to be met.

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Review from S N (Stepdaughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to residents is outstanding and each residents' individual needs are taken care of extremely well. So glad I chose Highfield Hall for my relative.

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Review from M A (Friend of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good number of years ago I made my first visit to Highfield to accompany a friend who was going to live there. It speaks for itself if I tell you I asked 'Have you got any spare rooms?' answer, only one. Me - 'Please can you put my name down and I'll gladly wash up for you.'
Laughter all round, but
I still mean it. Professional care and genuine kindness and understanding is plain to see on many occasions of my personal visits.

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Review from Catherine H (Cousin of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Highfield Hall, the staff are extremely nice and caring and the residents are well cared for and seem very happy. The lady who does the entertainment is brilliant. I would recommend Highfield to anyone needing care (I do already).

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Review from L S (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive and caring to my mother's needs.
The food is not very satisfactory and we often get complaints from my mum about the meals. Only small amounts and unable to bite through the food or cold soggy sandwiches that are made hours before and refrigerated. Cold ups of tea or lukewarm.
We are paying privately for this and we often buy extra food for her.

Reply from Olivia Shields, Marketing Assistant at Highfield Hall Care Home

Thank you, for your comments about Highfield Hall Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from C B (Granddaughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't thank Highfield Hall enough for the care and support shown to my grandparents has been amazing. All of the staff are lovely and kind, the rooms are bright and clean. I would say that if I needed to go into care I would choose Highfield Hall.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jackie D (Daughter of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since April 2017. I am very happy with the care she has received at Highfield Hall. Everyone is friendly, caring and helpful and nothing is too much trouble. I could not provide her care so I am grateful to find that I can relax knowing she is cared for here. Her room is
fine with en-suite facilities, although a little tired.
Even though she is not mobile every attempt has been made to include her in activities where possible. The activities are varied and regular despite limited finances.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Jackie, for letting us know how we are doing at Highfield Hall Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C D (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother finds the staff not very friendly and the food is of a poor standard. Her last care home was far friendlier and the food was excellent but it was too far for family to visit on a regular basis. That's the reason she is back in Rossendale.
Hope the food will improve.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from J C (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Highfield Hall in May 2018 and the change in her is remarkable. All of the staff are amazing, all kind, caring, generous of themselves and nothing is too much trouble. The cleanliness, atmosphere, furnishings and food are like those of an excellent hotel. Mum's personality is friendly
and she likes a bit of fun. However, that bubbly personality had begun to disappear when she lived at home. Mum's memory is also very short (she has Alzheimer's). Now, with the input of the staff, she is receiving the necessary stimulation in abundance and her personality is coming back to the surface again. Mum is able to walk without a stick or frame and in order to keep that ability in her, the staff take her out pretty much daily for a little walk - literally going the extra mile to ensure her needs are met. I tell Mum she is like Her Majesty because she is treated so well. I would definitely recommend Highfield Hall for anyone looking for a care home with a difference.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your comments about your experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear how much your mum has improved. If there is anything more we can do, please do not hesitate to reach out.


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Review from S H (Nephew of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my relative was only in Highfield for a few short months on palliative care, her stay was unquestionably beneficial. The care was so friendly yet professional. My aunt was treated with fondness and positively thrived in a home in tip-top condition with first class staff.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Ian C (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, friendly and attentive.
My mother is in the home as was my late father and both have had pleasant experiences.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Ian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M W (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care on the nursing unit is very good. The nurses and care staff are lovely and always try to meet Mum's needs. I spend quite a lot of time here over a week, so if I have concerns I can always speak to the nurse that's available.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sheila A (Sister of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident in Highfield Hall since the end of 2017 when she became unable to cope in with independent living. Now both her health and wellbeing has improved through the support and care she has received from all members of staff. She arrived at Highfield Hall a shadow of the person
I knew, she needed a carer to visit four times a day but was still refusing to eat, care for her personal hygiene or communicate. Since being a resident she has gained weight, is eating and is extremely communicative when I visit.
When she started to slip back into not eating, a member of staff went to a local chip shop, my sister's favourite meal has always been chip shop fish and chips, that to me showed the staff are prepared to "go that extra mile."
Also now enjoys the company of staff and residents, is keen to take part in all the activities provided, which are many and varied, was wonderful on one visit to see her singing the old songs with the entertainers provided on that day.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Sheila, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sandra G (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident on the Pandora Suite, Highfield Care home for over 5 years. She has Alzheimer's. I would say she is as happy as she can be having such a debilitating illness. Staff are very friendly, treating residents with care, compassion and empathy, often going the extra mile. Residents
retain their dignity and are treated with respect. There is also a lightness of spirits on the unit. Trips out and activities provided make a welcome, pleasant change, adding normality to their lives. The home itself is welcoming to relatives and visitors. Assistance is on hand to allay anxieties family members may have. The home grounds are kept to a high standard. Should anyone be seeking care for a loved one, I would have no hesitation in recommending Highfield Care home.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Sandra, for your comments about your recent experience at Highfield Hall Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to hear that your experience has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the lovely feedback and for your recommendation.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Highfield Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Highfield Hall Care Home is calculated as follows: ( (193 Excellents x 5) + (89 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 286 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Janet

Janet Aspden

Job Title: Manager

Joined: 2022

I’m Janet, Registered Manager at Highfield Hall care home in Haslingden. I began my career in the care sector 34 years ago and have been Home Manager at Highfield Hall since 2022.