Highfield Hall Care Home

Grane Road, Haslingden, Rossendale BB4 5ES
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9.7 56 Reviews
  • Highfield Hall Care Home, Rossendale
Highfield Hall is a warm and supportive nursing home providing residential, nursing, dementia, and respite care for older people, and is situated in Rossendale, Haslingden.

This 75 bed home is run by a very experienced and considerate care team and qualified nurses who provide care for those with complex medical needs. Highfield Hall supports individuality and independence in all its residents and provides a safe environment to socialise, build relationships and enjoy life, every day.

Highfield Hall supports residents with everyday tasks, medical needs, and activities and events to keep both the mind and body active. The home benefits from views of the Rossendale Valley, gardens and outdoor space, and well-equipped en-suite rooms, a bar, and indoor social areas, and is positioned close to the centre of town and transport links, making it easily accessible.

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Care Provided by Highfield Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janet Aspden (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Highfield Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,150
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,150

  • Care Package
    This includes planning and delivery, person-centred care plan, all meals, snacks and drinks, access to the full range of activities, including accessing the community with a minibus, utilities such as water/heating/electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hour staffing to meet their needs.


    Respite Care
    We can offer day rates for respite care on request, however, due to the costs incurred in preparing a room and the plan of care for arrival, the minimum term of respite care is one week. There is also a £75 admin fee. If your stay is less than one week, you will be responsible for our charges for one week.


    Day Care
    We offer day care. Please contact the home directly for the latest rates and availability.
  • (these prices are only a guideline, please contact Highfield Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking


Highfield Hall Care Home Reviews (56)

Total of 56, showing 41-56
9.7

Highfield Hall Care Home has a Review Score of 9.7 (9.661) out of 10, based on 24 reviews in the last 2 years. Over all time Highfield Hall Care Home has 56 reviews.

Overall Experience

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  • 15
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Date Published

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Review from Elaine P (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, clean, bright care home. All staff work hard and are very attentive. My mother has been there over 4 years and has had wonderful care. She is very happy and well cared for. Activities are provided which she takes part in and also trips out. The meals are good and well planned and my mother always
looks forward to them.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Elaine, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from S B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant surrounding inside and out, well maintained. Laundry services could be improved, articles of clothing going missing occasionally. Staff very aware of personal needs and very caring in their attitude and implementation of help. I feel that there could be more activities organised to enable residents
to socialise and be profitably occupied and stimulated.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your feedback. We are pleased to learn that your overall experience at Highfield Hall Care Home has been so positive. We take all of your comments seriously and appreciate you highlighting this to us. Please feel free to pop in and speak with us about any further items as we always look at areas to make residents' and their families experience even better. We look forward to seeing you again soon. Take care.


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Review from A W (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Highfield Hall since August last year. She has always presented happy and well cared for. Always clean, warm and well fed.


Mum has made friends there with other residents. All the carers and staff have been professional and caring. The home is clean, bright and comfortable.


Mum

has been taken out on day trips and many events happy within the home. A good choice. 10/10.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Susan B (Aunt of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful staff understanding of resident's needs and willing to go the extra mile to ensure these needs are met.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from G C (Cousin of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Highfield Hall for my cousin who has dementia because the first person I spoke to was kind and helpful. I had rung them on a late Sunday afternoon after a stint at my cousin's house because I was moving up North to be nearer my daughter.
After consulting my cousin her G.P agreed that it would
be better all round if I relocated her to be near me. At Highfield Hall from day 1, the care and attention my cousin received has been amazing. She has been treated with the utmost respect and patience. There is always an activity on the go; afternoon tea provides freshly made cake and soft music.
After 5 years observing both staff and residents (and participating in sing-a-longs!) I have no hesitation in recommending Highfield Hall for a loved one, it allows great peace of mind.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for sharing your wonderful experience of Highfield Hall Care Home. We are happy to hear it has been so positive. We appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Have a great day.


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Review from I S (Sister of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield Hall Nursing/Care Home has the X-factor. All the staff, management, auxiliary, domestic, administrative and maintenance are professionals in their own field, very well trained. Training is essential, but so too is the genuine care and respect shown by every staff member to both residents and
visitors. Excellent facilities, the friendly, homely atmosphere, delicious meals, varied activities, large tastefully designed bedrooms all help to make Highfield a happy home and my lovely brother feels loved, cherished and an important part of the Highfield family. He has been at Highfield now for 6 years and I know he is happy because he always tells me on my frequent visits. I also see this for myself. Thank you, Highfield.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you so much for your wonderful feedback about our home. We really appreciate you taking the time to let us know how we are doing at Highfield Hall Care Home and are pleased to hear your experience has been so positive! We look forward to seeing you again soon. Have a fantastic day.


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Review from John T (Husband of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is run by very friendly and professional staff. The atmosphere is welcoming and all requests are met promptly. I know my wife is safe, looked after with care and I can visit at any time of the day or night. I have peace of mind knowing that she is in the best place possible. The entertainment
provided is also an excellent stimulant for the residents.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, John, for sharing your experience of Highfield Hall Care Home. We are happy to learn it has been so positive and appreciate your wonderful feedback about our team. Our number one priority is the care and well-being of our residents and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Cheryl M (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has welcomed our mother with open arms. The manager and staff couldn't be more helpful. They are caring and kind. Nothing is too much trouble. They listen if you have concerns about the resident's care and health. You feel like they care about the family as well. When you walk in you get a
happy and welcoming feeling. The place is alive. There are plenty of activities for residents to join in. It is clean, it is caring. It was a great choice for our Mother.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Cheryl, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Stephen D (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards have improved rapidly since new manageress took over a few years ago. It has the overall atmosphere of walking into a small hotel on the seafront. Any concerns one may have are listened to sincerely and dealt with quickly. There is an overall, one big family, atmosphere.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Stephen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J C (Sister of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering the care home it felt clean and pleasant. The staff were pleasant and helpful. There are always well cared for flowers in the grounds. The bedroom I have seen was kept very clean and tidy. The food has improved and the facilities are good, the ladies always look smart with nice hair.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for sharing your recent experience of Highfield Hall Care Home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Have a wonderful day.


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Review from Helen K (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my mum's care here at Highfield Hall, she is well looked after and all her needs are dealt with care and understanding.

Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Helen, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a great day.


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Review from Stephen F (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only a resident for 2 weeks. Unfortunately, she had a physical condition which lead to her death on 24/10/17. The palliative care given by the staff was second to none. I can only thank them for the way that they made my mother comfortable which ensured a very peaceful passage. A wonderful
care home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Highfield Hall Care Home

Thank you, Stephen, for sharing your recent experience of Highfield Hall Care Home. We are sorry for your loss and really do appreciate you taking the time to leave this lovely review. Our number one priority is making sure every resident is given the best care possible and your kind words mean so much to the team here. Thank you once again.


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Review from Brian D (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do the best for my mother and we really appreciate it.

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Review from Christine T (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family is very happy with the care and staff. She is always clean and tidy and the staff are very helpful.

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Review from Susan O (Aunt of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice place.

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Review from Janet M (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and residents are treated with dignity. Staff are very friendly. There is a good choice of food at meal times and activities every day.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Highfield Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Highfield Hall Care Home is calculated as follows: ( (193 Excellents x 5) + (89 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 286 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Janet

Janet Aspden

Job Title: Manager

Joined: 2022

I’m Janet, Registered Manager at Highfield Hall care home in Haslingden. I began my career in the care sector 34 years ago and have been Home Manager at Highfield Hall since 2022.