Hope House

Rishton Road, Clayton-le-Moors, Accrington BB5 5PN
Submit a Review
10 68 Reviews
  • Hope House, Accrington
Hope House is a purpose-built nursing home in Clayton Le Moors, Accrington. Situated opposite Mercer Hall Park, the home is just a stone’s throw from local shops and facilities. Residents generally require residential or nursing care.

Hope House has a total of 38 tastefully decorated bedrooms, many of which are ensuite. The homely environment includes a conservatory which residents use as a quiet lounge, two comfortable TV lounges - one on the ground floor and the other on the first floor plus, a spacious ground floor dining room. There is also a landscaped rear patio garden which is fully accessible.

The team at Hope House are passionate about delivering the very best of person-centred care. They gather details and information from those who know the resident best. They communicate with families on a regular basis to ensure that care plans are up to date, and the important finer details are recorded to reflect personal wishes.

All residents are welcome to join in with the resident programme of activities or are supported to enjoy pastimes of their own choice. Of course, birthdays are celebrated as well as other special days in the year, as well as coffee mornings, afternoon tea and active, planned social activity sessions.
Residents' friends and family members are welcome at any time and are welcome to join in the activities of the home.

Everyone at Hope House is respected as an individual and therefore the team understand that everyone’s needs, and preferences are different.

The Head Chef prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Food is a big part of everyday life at Hope House, from the cooked breakfast that is offered, to the choice of meals at lunchtime and a teatime, with the snacks in between and supper.

Show Hope House on the Map

Care Provided by Hope House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Yates (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hope House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,338
    • RESPITE Self-Funded Residential Care from £1,339
    • RESPITE Self-Funded Nursing Care from £1,339
  • (these prices are only a guideline, please contact Hope House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking available on site


Hope House Reviews (68)

Total of 68, showing 21-40
10

Hope House has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Hope House has 68 reviews.

Overall Experience

  • 58
  • 9
  • 0
  • 0
  • 1

Date Published

68
2
3
13
55

Review from Mandy K (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hope House has made our Mum very happy. She loves the staff and they are very good with her. She loves the staff and they are very good with her. She loves going out on day trips and enjoys the activities, it has changed her life for the better and it gives us peace of mind that she has 24/7 care.

Reply from Alison Foreman, Head of Sales and Marketing at Hope House

Thank you very much for this wonderful 5* review. Your comments will certainly give those searching for care for their loved one a real sense of the care and attention provided for residents at Hope House. The management lead a great team. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E J (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative received excellent rehabilitation care at Hope House whilst recovering from a fall. The staff supported their independence and genuinely cared about them. My relative arrived at the home extremely poorly from hospital and the Managers were 'straight on' sorting issues such as a temporary
GP to get a much-needed prescription. I am very grateful for the care and attention they received and would thoroughly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K A (Niece of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't begin to speak of the team at Hope house without mentioning the management individuals, they are excellent. My relative received care that was compassionate, kind, gentle and most of all, professional. I am a retired registered nurse and I would recommend the staff including nursing, admin,
cooks and cleaners. I cannot thank them enough for the peace of mind I had during my relative's short stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Son of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mother has received over the last twelve years at Hope House has been second to none. The staff are loving and caring and will bend over backwards to cater for all the residents wants and needs. In 2010 I took my mother out of a different care home because the standard of care was
abysmal and put her in Hope House. When we arrived she was warmly greeted by the manager and the staff and this was the first time I saw her smile since she had her stroke. She has been laughing and smiling ever since. I can only say a sincere thank you to the management and all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn W (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend this care home enough. It has changed my mother's life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hope House for two years. She has received excellent care from a dedicated team of staff who became her family during the lockdowns.
I have been particularly pleased with the cleanliness of the home and the personal care given to my Mum.
The warmth of all the staff during
Mums last days was comforting for the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek C (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Hope House until her passing on 5th July this year. She was always in the best place for the care she required. Management and staff in fact everybody was good with mum and she was very well looked after. There were some special people for mum at Hope House but my thanks
go to everyone for taking care of her whilst she was a resident. The special things are done for mum - taking her to visit her sick niece and to the eventual funeral of her niece will never be forgotten. The day of her 100th birthday was, considering visiting rules, a lovely occasion, and the cake, candles, and singing of Happy Birthday by staff was really wonderful for mum. That short piece of video will be with myself and my sister forever so thank you. She treasured her card from the Queen. Thank you for the bingo, my mum's favourite and most successful, and outings in the early days. Thank you for attending her funeral and just thank you again

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry M (Brother of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I/we are extremely impressed and grateful that my brother has fallen on a new lease of life since he arrived at Hope House. Very impressed!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew L (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment of dad is first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent. Mum looked after really well by the friendly staff. Lovely and clean I would recommend. Feels like home from home 5 Stars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T V (Granddaughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have found a better home for my Gran. Lovely friendly and helpful staff who appear to love the job they do. Get the feeling they almost love my gran as much as I do.
Very clean environment and the homely home I've ever visited that smells nice too. They go out of their way to try and help
in this awful Covid situation.
So thankful to God for all of them and I really mean that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V N (Granddaughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma stayed at Hope House for 10 days respite. She absolutely loved her stay, all the staff were warm and welcoming towards her. My gran said the food was amazing and she felt like she was staying in a 5-star hotel! She would really like to stay again. I would highly recommend Hope House, such
a great care home. Staff that go the extra mile!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving from my home into Hope House I have been made to feel at home with staff and carers. I am really well-fed, the meals are beautiful and good. I am also kept clean and my clothes and bed are spotless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather C (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hope House provide excellent support and care for my mum. I feel they have a personal approach and go over and above to give feelings of reassurance to my mum, particularly in the current situation. They keep me updated with regular video calls so we keep in touch. Thank you for your kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W L (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for looking after my mum. She thoroughly enjoyed her stay and looks forward to visiting again. The home has a lovely atmosphere and it is nice and warm. Mum also had some really enjoyable meals. My mum was made to feel welcome as soon as she arrived. She was given a lovely room,
nice and bright, and signage was in place to advise staff of my mum's specific mobility and transfer isuses. The manager and staff were very friendly, and treated my mum with kindness and respect throughout her stay. The home had been trimmed up for Valentines Day, which made it look really special, and Mum enjoyed the Valentines Day entertainment. Staff had really made an event. Overall, I felt extremely comfortable leaving my mum in the care of Hope House whilst I went on holiday. I was most impressed, as were some of my mum's friends who visited her. Kind regards and a big 'thank you'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip W (Son of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a previous resident at Hope House and I have to say he was most welcomed. The manager showed me around the home when I first went to look and I must say she was very polite and reassuring that my father would be looked after. The staff that are employed, show a very caring and professional
way toward the residents. They included my father in all activities that he could do and he really enjoyed the days out they organised. I would recommend Hope House for anyone who’s looking for a nice, clean residential home with caring staff. I would personally like to thank all the staff for looking after my dad while he was there. I will never forget you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hope House is the best example of what a care home should be and should be graded outstanding. It is well managed, spotlessly clean and good food. Staff to patient ratio is excellent, with caring staff who have dignity and respect for the resident. This is a happy home, with support and understanding
for the family. Thank you Hope House - keep up your standards, you have a special home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Wife of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband moved in on July 1st, he has been treated with kindness and respect. I cannot thank all staff for their help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Friend of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a dear friend needing care is a scary thing.
You want a place where the carers really do care.
Where there is an emotional investment in the delivery of care.
You want the place to be clean, to offer good wholesome food.
You want the place to feel like "home" and does not smell of wee.
I
have visited a number of care facilities and this one is the best.
Hope House ticks all the boxes.
Well done to all the staff, keep doing what you are doing because you have got it just right.
I am really impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a saying... "Home is where the heart is".
That is me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Hope House is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hope House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Cathy

Cathy Yates

Job Title: Home Manager

Cathy is an experienced RGN and takes great pride in the standard of nursing care at Hope House. Those searching for nursing care are more than welcome to contact the home and speak to Cathy, or her Deputy Manager Jade, for further details.