Hope House

Rishton Road, Clayton-le-Moors, Accrington BB5 5PN
Submit a Review
10 68 Reviews
  • Hope House, Accrington
Hope House is a purpose-built nursing home in Clayton Le Moors, Accrington. Situated opposite Mercer Hall Park, the home is just a stone’s throw from local shops and facilities. Residents generally require residential or nursing care.

Hope House has a total of 38 tastefully decorated bedrooms, many of which are ensuite. The homely environment includes a conservatory which residents use as a quiet lounge, two comfortable TV lounges - one on the ground floor and the other on the first floor plus, a spacious ground floor dining room. There is also a landscaped rear patio garden which is fully accessible.

The team at Hope House are passionate about delivering the very best of person-centred care. They gather details and information from those who know the resident best. They communicate with families on a regular basis to ensure that care plans are up to date, and the important finer details are recorded to reflect personal wishes.

All residents are welcome to join in with the resident programme of activities or are supported to enjoy pastimes of their own choice. Of course, birthdays are celebrated as well as other special days in the year, as well as coffee mornings, afternoon tea and active, planned social activity sessions.
Residents' friends and family members are welcome at any time and are welcome to join in the activities of the home.

Everyone at Hope House is respected as an individual and therefore the team understand that everyone’s needs, and preferences are different.

The Head Chef prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Food is a big part of everyday life at Hope House, from the cooked breakfast that is offered, to the choice of meals at lunchtime and a teatime, with the snacks in between and supper.

Show Hope House on the Map

Care Provided by Hope House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Yates (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hope House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,338
    • RESPITE Self-Funded Residential Care from £1,339
    • RESPITE Self-Funded Nursing Care from £1,339
  • (these prices are only a guideline, please contact Hope House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking available on site


Hope House Reviews (68)

Total of 68, showing 41-60
10

Hope House has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Hope House has 68 reviews.

Overall Experience

  • 58
  • 9
  • 0
  • 0
  • 1

Date Published

68
2
3
13
55

Review from Debra F (Daughter-in-law of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Hope House. We knew this would be the home for mum as soon as we came. Always made welcomed any time of day. All staff very friendly and attentive. We go home knowing mum is well cared for and in safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Son of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant and well-managed nursing home, in lovely surroundings. The staff and the standard of care have been excellent in the two years my father has been a resident. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed. Security was good. Staff pleasant and helpful. Clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so pleasant and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara F (Respite Resident) assisted by family/friend published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Hope House for a few days while some work was being carried out in my home. I have been very happy staying here and have been extremely well looked after. All the staff have been fantastic and I would not hesitate to come here again should the need arise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan M (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the activities during the week. Everything looking clean and tidy. Very impressed with the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel C (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found our father's care to be of the highest standard. This is my father's third home and by far the best. The staff are always friendly and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Brother of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone makes us feel welcome and I like them interacting with the residents (the staff) and the games they play.

Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House

Thank you for your lovely comments, I will ensure the staff are made aware.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty G (Granddaughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hope House looked after my granddad in his final days this year and now look after my grandma who is bedbound after suffering a large stroke. The staff are amazing, my gran always looks settled and content, always clean and her room is perfect for what she needs. I couldn't ask for more from them and
would recommend the home to anyone looking for caring and genuinely lovely staff.

Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House

Thank you for your lovely comments, I will ensure that they are passed to the staff


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine M (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a previous bad experience in a care home, it was a refreshing experience when my Dad came to Hope House. Both Dad and family were welcomed and well cared for. We could leave him at night reassured that he was safe and looked after. The staff are friendly, professional and efficient and nothing
is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline S (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly and comfortable with very kind, professional, caring staff. The home also has a very kind and helpful "handy man", nothing is too much trouble for him from fixing bird table, pictures, TV to chatting to residents. Staff listen to any help or advice you can offer about your relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V P (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience in a previous care home, resulting in a lengthy hospital admission, my husband was transferred to Hope House. All the staff have shown infinite patience and understanding and I now feel I can relax and have confidence in leaving my husband in their care. Hope House is clean,
safe and welcoming. I would definitely recommend Hope House to anyone needing special care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia C (Friend of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Liked the friendly, homely atmosphere. Plenty of staff around all the time and very clean everywhere.
The person I came to visit seemed to have settled in well and looked contented

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Friend of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting a friend at Hope House for about three years now. He is very happy with the service provided. The staff are very helpful and polite. The meals are excellent and he cannot be happier.
I couldn't ask for nicer staff, always happy to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M O (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Hope House, all the care staff are really good to me and I feel that this is now my home.
I like the management and can talk to them if I have a problem.
I love to join in all the activities and get out on trips when I can.
I really enjoy the food and we have plenty of choices.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary S (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad thinks this place is Ok. My dad says they look after him well. The food is good and he get plenty, the acts they put on are Ok and dad enjoys them
Staff are very friendly and dad enjoys living here.
Dad says the manager is very good and goes out of her way to help. The only thing that could
be improved is more carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James H (Brother of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be friendly, helpful and well trained. The home is in very pleasant surroundings across from a park and in the summer residents will often be taken to the park for some time outdoors. There are many activities available but my sister only makes use of only a few of these
preferring to stay in her room and her wishes are respected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Niece of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers so thoughtful and kind.
Good organised activities.
Nice communal room and conservatory.
Pretty gardens.
My aunt is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard O (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been delighted with Hope House ever since mum has been a resident.
I have consistently been impressed with the quality and professionalism of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cyril R B (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home (Hope House) excellent in every way it conducts itself. Staff are very helpful. The personal attention they give to my mother is excellent. The condition of the place itself is very good. It is a very well run place in all aspects - credit to management and staff.

Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House

Thank you for this lovely review, your comments were greatly received by the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Hope House is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hope House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Cathy

Cathy Yates

Job Title: Home Manager

Cathy is an experienced RGN and takes great pride in the standard of nursing care at Hope House. Those searching for nursing care are more than welcome to contact the home and speak to Cathy, or her Deputy Manager Jade, for further details.