Car parking available on site
Hope House has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Hope House has 68 reviews.
Review from Gordon H (Husband of Resident) published on 25 April 2017
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Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House
Thank you for your lovely review of Hope House.
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Review from Nikieta A (Granddaughter of Resident) published on 21 April 2017
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Review from J W (Daughter of Resident) published on 19 April 2017
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Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House
Many thanks for your feedback on Hope House, the plans for the windows to be replaced are being addressed and this was identified by us as a new provider when we acquired the home recently.
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Review from Patricia T (Sister of Resident) published on 13 April 2017
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Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House
Thank you so much for this lovely review of Hope House.
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Review from Rosemary S (Resident) published on 13 April 2017
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Review from Cheryl C (Daughter of Resident) published on 14 March 2017
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Reply from Janis McFarlane, Operations Director at Hope House
We are sorry that this has been the experience of the service delivered at the home. We value the feedback received and sincerely believe this enables continuous improvement. The concerns are being investigated, the findings and any actions that require to be taken will be communicated to the relative named.
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Review from Kathleen (Sister of Resident) published on 25 May 2016
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Review from Shirley C (Daughter of Resident) published on 18 February 2016
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The Review Score of 10 (9.961) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.961 for Hope House is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hope House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Mar 2025
Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.
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Job Title: Home Manager
Cathy is an experienced RGN and takes great pride in the standard of nursing care at Hope House. Those searching for nursing care are more than welcome to contact the home and speak to Cathy, or her Deputy Manager Jade, for further details.