The Laurels Nursing and Residential Care Home

Bankside Lane, Bacup OL13 8GT
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8.7 18 Reviews
  • The Laurels Nursing and Residential Care Home, Bacup
The Laurels Nursing Home is a Bacup accommodation located in scenic surroundings and dedicated to the needs of people with dementia and learning disabilities.

The service respects users from all backgrounds, striving to support independent living methods and the practice of key life skills.

Carers have extensive experience in assisting with challenging circumstances and always look to take onboard the concerns of families and loved ones.

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Care Provided by The Laurels Nursing and Residential Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Connor (Manager)
  • Admission Criteria
    • Local Authority, NHS, Self-funding, referrals
    • Ages 18+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Laurels Nursing and Residential Care Home Reviews (18)

8.7

The Laurels Nursing and Residential Care Home has a Review Score of 8.7 (8.723) out of 10, based on 3 reviews in the last 2 years. Over all time The Laurels Nursing and Residential Care Home has 18 reviews.

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  • 6
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Date Published

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15

Review from Craig S (Brother of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care home, looked after my sister very well.

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Review from Jane F (Wife of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after at The Laurels. The staff are lovely with him. I get feedback on how he is. The home is lovely and clean. My husband seems happy here. He loves his music and the staff see he has music on. He had been in two homes previously, I brought him out of these as I didn't feel he
was looked after. I'm so glad I found The Laurels.

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Review from G H (Sister of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very caring. Rooms clean. Very happy for him to be there. Well looked after. No worries.

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Review from David G (Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at The Laurels.

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Review from Sarah M (Friend of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant homely place, staff very helpful, nothing is too much trouble. I feel safe and welcome at all times. The management are very approachable, nothing seems too much trouble for anyone. I will recommend it to anyone.

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Review from C M (Grandson of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad is very happy at The Laurels. Our family's major concern is that he is safe, which he wasn't in his previous home. The staff are all very friendly and helpful.

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Review from Bryn F (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is treated with dignity and respect. Very happy with his care.

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Review from Mary A (Sister of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care given to my brother by The Laurels. Dementia is upsetting for my brother and his family but The Laurels treat him with dignity and respect. We cannot thank them enough.

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Review from David H (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers and all the staff at The Laurels are excellent and the place is very professional. Very friendly, caring and passionate about what and how they look after their residents and their families. My Mum, at first took time to settle, but the carers and staff were patient with her and she is now
settled and smiling. Keep doing an amazing job. All carers and staff are friendly, helpful and thoughtful. They are a credit to the caring profession.

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Review from Janet M (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This small family feel home, with excellent care, has given me peace of mind, regarding my father's care. They are very accomodating regarding visits and communication. The manager is wonderful.

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Review from Graeme M (Son-in-law of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, have never been at so much peace of mind, since having our relative in the care of the staff of The Laurels. The staff and management have been respectful, mindful and diligent in their care and welfare of our relative. There has been excellent communication between management and family
members.

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Review from K M (Granddaughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, friendly and dedicated staff who always put the needs of my grandad first. They are very strict with Covid control. They treat my grandad with dignity and respect.

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Review from Peter C (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are dedicated to the care of the residents who they treat more as family than clients. That said they are professional in their approach. Over the last 15-16 months during this covid crisis they have put in superhuman efforts to protect the residents.

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Review from Betty L (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reflecting all issues I can't complain on any subject.

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Review from D H (Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food. I am well looked after by staff and treated well. The rooms are clean and management is good.

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Review from Alison R (Niece of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved in early 2017, she has always been well looked after, to an excellent standard. All the staff across the board are fantastic, dedicated and caring, regardless of how busy they are they answer the nurse call and always make us as relatives feel welcome. They keep us informed of every
detail of my aunties care and they all go over and above their job roles to give good quality care. I couldn't have wished for a better team of staff to be caring for Auntie. They are a credit to the company and are worth their weight in gold.

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Review from Beverley W (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came into the home on 23 December 2016. During her stay, she was treated and cared for with the utmost respect and dignity. The staff are always friendly and cannot do enough for residents and their families/friends, our mum made some lovely friends during her stay. At the end of her life,
she was treated with love, care, dignity and respect that could not be bettered by all the staff and management, our mum could not have been in a better place or cared for any better anywhere else. I would have no doubts whatsoever in recommending The Laurels for any families whose loved ones needed residential care.

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Review from C B (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this nursing home for just over a year and suffers from dementia. Each and everyone of the staff there are patient and caring with mum and all the residents. We are always made to feel welcome when we visit and given updates on mums health. Recently they put on a party for mums 90th
Birthday made a lovely buffet and birthday cake and arranged for an entertainer to come in a sing for her. It was so nice for us as a family to see her happy and smiling they gave her a wonderful day and we know that she is very happy living there.

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Current Review Score: 8.7 (8.723)

Overview of Review Score

The Review Score of 8.7 (8.723) out of 10 for The Laurels Nursing and Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for The Laurels Nursing and Residential Care Home is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.806 Points relating to the number of positive Reviews for The Laurels Nursing and Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 3 Positive Reviews ÷ 5.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Laurels Nursing and Residential Care Home

What types of Care is The Laurels Nursing and Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels Nursing and Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Laurels Nursing and Residential Care Home have?

There are 19 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Laurels Nursing and Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels Nursing and Residential Care Home to the centre of Bacup?

0.1 mile(s) as the crow flies, distance by road may be significantly further.