Barchester Laurel Bank Care Home

Westbourne Road, Lancaster LA1 5EF
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9.8 109 Reviews
  • Barchester Laurel Bank Care Home, Lancaster
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.

The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.

The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.

Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.

Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.

Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!

The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.

Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.

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Care Provided by Barchester Laurel Bank Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsay Scott (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Laurel Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Laurel Bank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Laurel Bank Care Home Reviews (109)

Total of 109, showing 1-20
9.8

Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.784) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Laurel Bank Care Home has 109 reviews.

Overall Experience

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Date Published

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Review from J F (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration
efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, the care and welfare of your Mum is very important to myself and the entire Team at Laurel Bank. It is both an honour and a pleasure to be allowed to look after your Mum at this time.


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Review from M B (Friend of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank
you all sincerely.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words. We pride ourselves in the care we deliver at Laurel Bank and are very pleased that the Entire Team take pride in the care we deliver.


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Review from Anne K (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship.
Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their
way to make Mum's life happy, she always had a good laugh and funny stories to tell.
Mum's food was excellent and was given many options if she was not feeling like eating from the menu.
I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester.
Thank you from the bottom of my heart.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you, Anne, for letting us know how we are doing at Laurel Bank Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are very grateful for all of your kind words, I will pass your feedback on to the team.


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Review from C W (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals
in the dining room and is enjoying the company.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, it is so nice to see Mum flourish in her time here and it is a pleasure to have her as part of our Laurel Bank family.


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Review from Faith D (Respite Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins.
Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, at Laurel Bank, we strive to do the best we can for all of our residents and it is so nice to hear that the care and the environment were top-class, thank you from the entire team.


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Review from D O (Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good.
Cannot fault it in any category.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you for your kind words, it is an honour and a pleasure to look after you and I am so pleased that you are enjoying your stay at Laurel Bank.


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Review from Mary H (Niece of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all her
family.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, your aunt was a very special lady and it was a pleasure to look after her over the last few years. It is so nice to hear such positive comments for the staff, thank you so much.


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Review from Dawn H (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the team at Barchester Laurel Bank Care Home and the care they showed my mum (and also support for me) in the 8 weeks she spent with them. Despite her speech problems, the staff built good relationships with her. She really enjoyed all the food which was tasty and varied
and served beautifully on white tabelcloths in the dining room where a huge effort was made to make this social time. There were activities everyday, several lounges plus the garden so residents had a choice of places to sit. The nurses, in liason with GPs, and palliative team made sure that Mum had excellent medical care. At the start of her stay, we had 1 small concern and this was dealt with immediately. I will forever be grateful for the quality of life at the end of her life that Laurel Bank provided.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you for your comments about your experience at Laurel Bank. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. It was a pleasure to care for your Mum and support you through this time. If we can be of any further support, please don't hesitate to reach out. Take care.


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Review from Irene E (Sister of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is good for my sister. Well looked after and lovely staff.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive for you and your sister and appreciate all of your kind comments about our team. Take care.


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Review from Joeseph H (Father of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been more than pleased with the care and attention paid to our son, also, the wonderful staff and also the attention to ourselves by the staff re. providing coffee. So thank you to all staff. Carry on with the good work.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, it is a pleasure and an honour to care for your son and we are very pleased that you are enjoying our hospitality at Laurel Bank.


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Review from S T (Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent residential home for the elderly.

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Review from Angie B (Niece of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and attentive. Helpful and nothing appears too much trouble. Everywhere is clean and well cared for. Communal areas are homely.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your lovely review and comments, we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.


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Review from Judith S (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, Mum came in for respite and initially wouldn't leave the room but gradually, over the month Mum stayed, mixed with others and engaged and now wants to stay. Mum loves the interaction she has throughout the day with both fellow residents and all grades of staff. Mum is also starting to engage
with activities which are at Barchester Laurel Bank Care Home. Mum's mental health and socialisation have improved vastly.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John B (Son of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since August 2023 and was in poor health and anxious. Since the move here, she has slowly got better and has lost her anxiety. She enjoys every aspect of her care provided at Barchester Laurel Bank Care Home. They organised a wonderful 90th birthday celebration which she thoroughly
enjoyed with her family and friends with her fellow residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lisa B (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Laurel Bank in July 2023, and since she came, has been welcomed by all staff and fully included.
Mum coming into a home was a huge wrench for us all, but she has fully embraced life here.
In October, Mum celebrated her 90th birthday, and the staff/management went above and beyond to
ensure she had a lovely day and we could celebrate it with her as a family. Thank you all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan V (Niece of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle moved into Barchester Laurel Bank Care Home, he has been shown nothing but excellent service and care. All the staff go above and beyond for him. Also they, family, friends and visitors. They make us feel extremely welcome and relaxed that he's in great hands. the food is excellent and
the home is spotless. You should be very proud.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Janet B (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, very friendly and so caring. Nothing is too much for them.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J D (Niece of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so lovely, caring, kind and helpful.
The food is very good and tasty. The regular entertainment is fabulous and the staff involve everyone, residents, guests and family and friends.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Catherine L (Daughter-in-law of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff cannot do enough for family and residents. Such patient, bubbly, upbeat and hardworking staff.
Everyone we have met are amazing in their care, dedication and interaction. Meals are outstanding. Plenty of activities which are fun and engaging. Spotlessly clean throughout.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D D (Friend of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the wedding event, I was astonished at the whole amount of effort, the residents were in their best clothing, all the ladies wearing fascinators, and the staff were all on hand for all needs, I have never seen such a happier event. Very well done to all at Laurel Bank.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Barchester Laurel Bank Care Home is calculated as follows: ( (269 Excellents x 5) + (72 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (8)

Lyndsay

Lyndsay Scott

Job Title: General Manager

Joined: 2019

Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.


I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.


I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.


As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.


Jamie

Jamie Hodgson

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.


I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!


I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.


Deborah

Deborah Kemp

Job Title: Administrator

Joined: 2015

Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.


I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.


Sally

Sally Fisher

Job Title: Clinical Lead

Joined: 2021

Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.


I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.


My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.


Jaimy Lee

Jaimy Lee Almond

Job Title: Activities Coordinator

Joined: 2018

Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.


I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.


I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.


I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.


Grant

Grant Prichard

Job Title: Head Chef

Joined: 2020

Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.


I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!


I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!


Tim

Tim Collins

Job Title: Head of Maintenance

Joined: 2024

I started working for Barchester in March 2024.


I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.


Tom

Tom Seno

Job Title: Clinical Lead Nurse

Joined: 2023

Hi, my name is Tom, and I am a Unit Lead in our Pine Community.


Since 2009, I've been a devoted registered nurse, driven by an unwavering commitment to delivering quality care. In 2010, I took a transformative step by moving to the United Kingdom to pursue a Professional Development Degree at Glasgow Caledonian University in Scotland.


Having contributed significantly as a Clinical Lead Nurse in the NHS Care of the Elderly Ward, my journey led me to Barchester. Currently finding deep fulfilment at Laurel Bank Nursing Home, my passion for nursing thrives in this warm and supportive environment. My dedication is centred on making a positive impact on the lives of residents, reflecting a commitment to compassionate and excellent healthcare.


Frequently Asked Questions about Barchester Laurel Bank Care Home

What types of Care is Barchester Laurel Bank Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Laurel Bank Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Barchester Laurel Bank Care Home have?

There are 65 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Barchester Laurel Bank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Laurel Bank Care Home to the centre of Lancaster?

0.8 mile(s) as the crow flies, distance by road may be significantly further.