Barchester Laurel Bank Care Home

Westbourne Road, Lancaster LA1 5EF
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9.8 109 Reviews
  • Barchester Laurel Bank Care Home, Lancaster
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.

The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.

The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.

Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.

Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.

Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!

The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.

Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.

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Care Provided by Barchester Laurel Bank Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsay Scott (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Laurel Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Laurel Bank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Laurel Bank Care Home Reviews (109)

Total of 109, showing 21-40
9.8

Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.784) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Laurel Bank Care Home has 109 reviews.

Overall Experience

  • 84
  • 20
  • 3
  • 0
  • 2

Date Published

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Review from Clare R (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are warm, friendly and with a ready smile. They take pride in their home and provide high standards in all they do; from the quality of food and care, to the outstanding activities.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A V (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and nothing is too much trouble for them. Residents are treated with dignity and respect and the activity coordinators involve residents in all kinds of enjoyable activities. The staff are friendly and Laurel Bank feels like a very welcoming place to visit and be cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R B (Resident) assisted by family/friend published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Achieved its objectives! - change of scenery and respite for my wife. Easier for me to deal with than my first visit last year as I knew what to expect! (found t.v screen rather small!)

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan M (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital into the care of Laurek Bank earlier this year and we all could not be more appreciative and grateful for the care and attention she has received.
Every single member of staff is welcoming, helpful and professional.
As I live overseas and am unable to visit
regularly, it is important for me to walk away completely reassured that Mum is in the best hands and is safe and secure. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Linda S (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to the Coronation party at Laurel Bank, the staff, as usual, had done a wonderful job and the home looked amazing. The Coronation quiche tasted really good and the whole party went with a swing thanks to the likeable band. Thanks to everyone involved, they went over and above!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Rebecca H (Granddaughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the Coronation party with my 3 children. Everyone had made a real effort with decorations, amazing food and a party atmosphere. The coronation quiche was even there and I was surprised to find it was beautiful, as on paper it didn't sound like my cup of tea but maybe it was the skills of the
chef that made it good! The care shown to the residents making sure they all had fun and were fed and watered was exceptional.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Laura D (Great-Niece of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely day, the welcoming party was put together for the residents and family for the King's Coronation and amazing food and drink were provided and the tombola which the children loved! The staff all really went above and beyond from their outfits to their friendliness, nothing was too much
for them and they really made the celebration. Myself, my family and my great auntie thoroughly enjoyed the occasion and are very thankful to all involved in organising.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sheila E (Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed most of the activities and all of the staff's company.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from F L (Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems homely and comfortable, the staff are extremely helpful and nothing is too much trouble.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Greg H (Nephew of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. Without exception, everyone is very helpful, kind and friendly.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K S (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring, helpful and dedicated. Although the Christmas celebrations were cut back due to covid everyone was really lovely and attentive. I also attended Valentine's Day celebrations. This was so enjoyable and the room was decorated fantastically well. I was really impressed
with everything - every detail had been thought through. All the residents were treated with respect, which showed that they were all cared for as individuals. Every time I go to visit everyone is very welcoming and happy. A lovely place.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sue C (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for end-of-life care in January. The staff have all been amazing, so caring, kind and compassionate. They have been very gentle with Mum and made her as comfortable as possible at the end of her life. They took very good care of us, especially when we needed to be with Mum around the
clock. They have always been very honest with us regarding Mum's condition. We are so glad we chose Laurel Bank.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lesley H (Niece of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period of time, my uncle needed respite care. Laurel Bank Care Home was able to accept him immediately upon discharge from the hospital. All staff are pleasant, helpful and understanding of my uncle's needs.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Bridget H (Niece of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they give to everyone is very good and very nice people would not wish for better. My aunty has come on so well since she came to this care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John P (Brother of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Laurel Bank for 22 years and she is very happy and we are very happy.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P R (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother receives and my personal dealings, I always find it more satisfactory.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joseph F (Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming with professional entertainment and social activities arranged for residents. Friendly staff on hand at all times. Very good leader.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L C (Granddaughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna came into the home on end-of-life care but has now been here for over a year and has thrived in the care she has received. Lovely caring staff and high-quality nutritious food have made a huge difference to her well-being. Communication with family could be improved i.e. Care plan and general
issues in the home e.g Covid cases.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Stephen M (Son-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful day we were given by the staff at Laurel Bank for Christmas Day. Our family were treated to a great Christmas dinner with turkey and all the trimmings plus a choice of wine. We all enjoyed ourselves and my mother-in-law was enjoying our company in the lounge with the large television
showing 'White Christmas'. Three cheers for the staff at Laurel Bank.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from W W (Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife died it was at that time we wanted me to stay at Laurel Bank. Everyone has been very supportive.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

We are sorry for your loss. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Barchester Laurel Bank Care Home is calculated as follows: ( (269 Excellents x 5) + (72 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (8)

Lyndsay

Lyndsay Scott

Job Title: General Manager

Joined: 2019

Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.


I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.


I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.


As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.


Jamie

Jamie Hodgson

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.


I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!


I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.


Deborah

Deborah Kemp

Job Title: Administrator

Joined: 2015

Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.


I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.


Sally

Sally Fisher

Job Title: Clinical Lead

Joined: 2021

Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.


I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.


My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.


Jaimy Lee

Jaimy Lee Almond

Job Title: Activities Coordinator

Joined: 2018

Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.


I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.


I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.


I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.


Grant

Grant Prichard

Job Title: Head Chef

Joined: 2020

Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.


I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!


I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!


Tim

Tim Collins

Job Title: Head of Maintenance

Joined: 2024

I started working for Barchester in March 2024.


I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.


Tom

Tom Seno

Job Title: Clinical Lead Nurse

Joined: 2023

Hi, my name is Tom, and I am a Unit Lead in our Pine Community.


Since 2009, I've been a devoted registered nurse, driven by an unwavering commitment to delivering quality care. In 2010, I took a transformative step by moving to the United Kingdom to pursue a Professional Development Degree at Glasgow Caledonian University in Scotland.


Having contributed significantly as a Clinical Lead Nurse in the NHS Care of the Elderly Ward, my journey led me to Barchester. Currently finding deep fulfilment at Laurel Bank Nursing Home, my passion for nursing thrives in this warm and supportive environment. My dedication is centred on making a positive impact on the lives of residents, reflecting a commitment to compassionate and excellent healthcare.