Barchester Laurel Bank Care Home

Westbourne Road, Lancaster LA1 5EF
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9.8 109 Reviews
  • Barchester Laurel Bank Care Home, Lancaster
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.

The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.

The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.

Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.

Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.

Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!

The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.

Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.

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Care Provided by Barchester Laurel Bank Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsay Scott (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Laurel Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Laurel Bank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Laurel Bank Care Home Reviews (109)

Total of 109, showing 41-60
9.8

Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.784) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Laurel Bank Care Home has 109 reviews.

Overall Experience

  • 84
  • 20
  • 3
  • 0
  • 2

Date Published

109
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11
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Review from Karen S (Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love living here. The staff are very caring, and always here to help.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Christine W (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always considerate and caring and genuinely do care about the residents in the home. Our mum is well looked after and feels safe at Laurel Bank Care Home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jean E (Respite Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had respite care and visited friends in care homes. So when I sought care here to cover what I knew would be a stressful period, I was aware of the pros and cons, and my choice of Laurel Bank has proved to be a wise one. Congratulations to the whole team.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C M (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very reluctant mum came to stay at Laurel Bank Care Home for respite recently. She settled in far more easily than we would have imagined she would. This is down to the amazingly supportive team caring for her. It was a pleasure to visit her and see her so comfortable in mind and body. We were made
to feel welcome which also enhanced our experience. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P W (Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Christmas was very enjoyable-lots of good food and a good atmosphere. Meals were very good and being able to watch the King's speech was excellent. It was nice seeing Father Christmas with such a seemingly neverending stream of presents. Thank you so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Eleanor H (Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been taken into the hospital on December 22nd therefore Christmas day was a mixed experience. Throughout the day all staff were caring and jolly being mindful of the situation. The food was excellent and the gifts generous. Despite the circumstances, I had an enjoyable day with caring
company.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Judith C (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well cared for even though sometimes she can be difficult. All the staff are really pleasant and helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K B (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the home and care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Wendy S (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring. Wouldn't fault the home and staff. Glad I chose Barchester Laurel Bank Care Home for my father's end-of-life care.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C K (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Laurel Bank for over a year. The staff are extremely caring, showing kindness to the residents and their families.
I know that my Mum is very content and is in the safest hands. The staff contact me when they have concerns (which has been only occasionally) to ensure that I am informed.
I have no hesitation in recommending Laurel Bank as a first class care home.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J P (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came into the home in May this year she has been very well cared for. The staff are very friendly and helpful. We have been very happy with the care provided.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G P (Son-in-law of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has now been in the home for over 3 months and in this time I have found the staff helpful and supportive. I have no complaints at all. There have been activities which were well organised and attended.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from V F (Respite Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I had a really good time, but my poor husband did not feel very well so we left a bit early, but it was really good.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D P (Relative of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best day ever. The staff are fantastic. Couldn't do enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Amanda M (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Bank put a lovely birthday party on for my mother - the food was excellent, and the staff were very attentive and decorated the room to make her day special.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Margaret G (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my husband from a nursing home to Laurel Bank in April. It was primarily to bring him closer to home, so he could see family and friends more often. The whole transition has been perfect, and we couldn't be more pleased with Laurel Bank.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Corinne B (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's respite stay, we have all been made to feel welcome and valued. Nothing has been too much trouble, and the care given to my father has been excellent. It has given my mum some valuable respite time. I'm sure we will be using your services again!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D S (Husband of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the reaction and performance of staff from late February until the end of May. Most importantly, my wife is happy with this also.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jane J (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum fractured her hip and we could no longer manage the care at home, she was admitted to Laurel Bank nursing home, where she also died on 21st April 2022. From the moment we entered Laurel Bak, we were made welcome. The care was exceptional, friendly, but extremely professional. We can't thank
them enough. Laurel Bank felt like home to all of us.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Please accept our sincere condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from W J (Friend of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always cheerful and willing to help. The place is clean and tidy with kindness to the residents is apparent.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Barchester Laurel Bank Care Home is calculated as follows: ( (269 Excellents x 5) + (72 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (8)

Lyndsay

Lyndsay Scott

Job Title: General Manager

Joined: 2019

Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.


I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.


I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.


As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.


Jamie

Jamie Hodgson

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.


I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!


I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.


Deborah

Deborah Kemp

Job Title: Administrator

Joined: 2015

Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.


I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.


Sally

Sally Fisher

Job Title: Clinical Lead

Joined: 2021

Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.


I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.


My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.


Jaimy Lee

Jaimy Lee Almond

Job Title: Activities Coordinator

Joined: 2018

Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.


I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.


I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.


I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.


Grant

Grant Prichard

Job Title: Head Chef

Joined: 2020

Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.


I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!


I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!


Tim

Tim Collins

Job Title: Head of Maintenance

Joined: 2024

I started working for Barchester in March 2024.


I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.


Tom

Tom Seno

Job Title: Clinical Lead Nurse

Joined: 2023

Hi, my name is Tom, and I am a Unit Lead in our Pine Community.


Since 2009, I've been a devoted registered nurse, driven by an unwavering commitment to delivering quality care. In 2010, I took a transformative step by moving to the United Kingdom to pursue a Professional Development Degree at Glasgow Caledonian University in Scotland.


Having contributed significantly as a Clinical Lead Nurse in the NHS Care of the Elderly Ward, my journey led me to Barchester. Currently finding deep fulfilment at Laurel Bank Nursing Home, my passion for nursing thrives in this warm and supportive environment. My dedication is centred on making a positive impact on the lives of residents, reflecting a commitment to compassionate and excellent healthcare.