Barchester Laurel Bank Care Home

Westbourne Road, Lancaster LA1 5EF
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9.8 109 Reviews
  • Barchester Laurel Bank Care Home, Lancaster
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.

The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.

The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.

Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.

Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.

Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!

The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.

Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.

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Care Provided by Barchester Laurel Bank Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsay Scott (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Laurel Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Laurel Bank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Laurel Bank Care Home Reviews (109)

Total of 109, showing 81-100
9.8

Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.784) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Laurel Bank Care Home has 109 reviews.

Overall Experience

  • 84
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Review from Norma B (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, decor is outstanding. Mum's room was fresh, bright and very clean. The staff were welcoming and supportive towards mum care and we could not fault it.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team.


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Review from Jacqui S (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Laurel Bank Care Home. The home itself is pleasantly presented and has a real homely atmosphere. It is light and airy and just feels comfortable. The staff are brilliant and very helpful and friendly whilst maintaining high standards of care and efficiency. My dad has thoroughly enjoyed
his stay so far. So much so, he has decided he wants to stay permanently.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team and it is wonderful to hear of your father's positive experience and he is settling well.


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Review from S H (Niece of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal care and attention is excellent. The carers show genuine compassion and knowledge of our aunt. Thank you so much. This knowledge was clear from our chat with one particular member of staff in Pine Ward.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team.


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Review from S M (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home management acted swiftly and efficiently when assessing my father prior to his admission into respite care.
On the whole, he was looked after well - I am aware that he can be demanding - on occasion, he became frustrated when staff were otherwise occupied.
The facilities were good, he
enjoyed the food.
Access to medical practitioners was good.
The administration staff were unfailingly helpful.

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Review from Jill B (Sister of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely helpful and friendly and always talk to my sister and use her name.
They are also aware when problems arise (i.e. sore bottom, etc.)

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Review from J W (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Laurel Bank for approximately 9 years. Her care was more than satisfactory in every way. I would highly recommend this nursing home. She died there on 3rd June 2019. Thank you to all staff who worked here.

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Review from Emma B (Granddaughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care towards my nana. Always checking she was comfortable and not in any pain. Room was lovely and welcoming. Outstanding care from all staff.

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Review from Amanda P (Granddaughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean, it provides nutritious tasty good and is presented lovely. There is always a variety of activities for residents, the rooms are bigger than most care homes with furniture that looks new and not cheap looking. Home kept furniture and equipment as to a high standard. My nana
is always treated with dignity and is never rushed. Staff try to do personal centred care for her. The nursing care is to a very high standard. Management is always available to talk to. Staff seem well looked after. I couldn't speak more highly about Barchester Laurel Bank Care Home. If anything, I don't think they promote the highlights of the home enough, like the parker baths, activities, large rooms and lovely food. The staff, all of them are very caring, hardworking, supportive to residents and timely. I would highly recommend this home. I think its the best in the area.

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Review from Daphne W (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time together.

Reply from Lisa Hall, Deputy Manager at Barchester Laurel Bank Care Home

Thank your time and feedback, we are pleased you are happy with the care in which your husband is receiving. I will pass your kind words on to the team.


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Review from Eileen A (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel.

Reply from Lisa Hall, Deputy Manager at Barchester Laurel Bank Care Home

I would like to take this opportunity to thank you for your feedback as this is of importance to us at Laurel Bank. I will ensure your response is fed back down to the team.


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Review from Kerri S (Relative of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my Nanna at the end as she was so comfy and peaceful. Special thanks to the Activities Coordinator.

Reply from Lisa Hall, Deputy Manager at Barchester Laurel Bank Care Home

Thank you very much for your feedback, feedback is very important to us as a company and I will ensure this is shared within our team at Laurel Bank.


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Review from Gillian D (Niece of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived today - during the enquiry and setting up stages, staff have been professional, kind and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks.

Reply from Wayne Clifford-Lund, Lifestyles and Activities coordinator at Barchester Laurel Bank Care Home

Thank you for your feedback and we strive to provide the best care and attention to all our residents. We also provide the best welcome to our residents family members and other guests.
I will pass your comments onto the unit that your aunt is on.
Thank you for your time and comments.


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Review from Summa (Friend of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most
happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens.


We thank you from us and her family members.


Reply from Wayne Clifford-Lund, Activites Coordinator at Barchester Laurel Bank Care Home

Hi Thank you for your comments, we are so happy that your friend is happy with the service she receives and happy that you enjoy coming to our home. We will pass your comments on to the staff - do you know which unit your friend is on so we can make sure that the care staff receive this feedback because it is nice for them to know that they are all doing a fantastic job caring for the residents.


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Review from John W (Husband of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and
enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much

Reply from Wayne Clifford-Lund, Activities Coordinator at Barchester Laurel Bank Care Home

Thank you for your comments I will ensure that the General Manager see this and I will pass your comments onto the floor staff on which your wife is on.
I am happy that you and your family are happy with the care that your wife has been receiving since coming to Laurel Bank. It's very nice to have good positive feedback. Please do let us know if we can be of any assistance to you in the future.
Kind regards.


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Review from J Caroline S (Daughter of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she
is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you

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Review from Christine S (Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Is manager a cardboard cutout?
All food overcooked.
Lost items of clothing.
No help/care - everyone says "just a minute". Turns into 35mins or 1 hour.
Only one shower in 8 days. Bed not changed at all.
To say "I know" is not enough.

Reply from Mel Thomas, General Manager at Barchester Laurel Bank Care Home

Thank you for your comments. I was on holiday at the time of your stay, so now on my return I am investigating your concerns. I am sorry your stay with us was not a success, but can assure you that I am giving your comments my full attention.


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Review from Pauline M (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant.

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Review from Amanda F (Friend of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The reception is deceptive. The cups are nice and bathroom decorated. The resident's bathrooms are without tiles etc. and the crockery is cheap.
When my friend is ill and in his room, I have found him in bloody sheets. I have had to ask for glycerin lollipops to clean his mouth, a dressing for an injury
on his hand, medication and cold drinks have been left by his bed. Staff working 17-hour shifts.

Reply from Mel Thomas, General Manager at Barchester Laurel Bank Care Home

Thank you for your comments. I have now looked into your concerns and have spoken to the family and the issues are resolved. We like to deal with any problems as they arise, so they can be addressed quickly. It is difficult to please all residents regarding activities, but we do have a varied programme and try to personalise these. Our longest shift is 12.5hrs, but in exceptional circumstances the staff may offer to work extended hours, but this is not normal practice.


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Review from Duncan M (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We
looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her.

Reply from Mel Thomas, Manager at Barchester Laurel Bank Care Home

Thank you for your comments. I am so pleased that you are happy with the care that your mum receives. It is a pleasure to have your mum live with us.
We have increased our activity hours with the aim of having more scope for personalised activities.


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Review from Mike D (Son of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the
care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Barchester Laurel Bank Care Home is calculated as follows: ( (269 Excellents x 5) + (72 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (8)

Lyndsay

Lyndsay Scott

Job Title: General Manager

Joined: 2019

Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.


I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.


I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.


As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.


Jamie

Jamie Hodgson

Job Title: Deputy Manager

Joined: 2019

Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.


I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!


I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.


Deborah

Deborah Kemp

Job Title: Administrator

Joined: 2015

Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.


I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.


Sally

Sally Fisher

Job Title: Clinical Lead

Joined: 2021

Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.


I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.


My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.


Jaimy Lee

Jaimy Lee Almond

Job Title: Activities Coordinator

Joined: 2018

Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.


I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.


I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.


I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.


Grant

Grant Prichard

Job Title: Head Chef

Joined: 2020

Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.


I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!


I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!


Tim

Tim Collins

Job Title: Head of Maintenance

Joined: 2024

I started working for Barchester in March 2024.


I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.


Tom

Tom Seno

Job Title: Clinical Lead Nurse

Joined: 2023

Hi, my name is Tom, and I am a Unit Lead in our Pine Community.


Since 2009, I've been a devoted registered nurse, driven by an unwavering commitment to delivering quality care. In 2010, I took a transformative step by moving to the United Kingdom to pursue a Professional Development Degree at Glasgow Caledonian University in Scotland.


Having contributed significantly as a Clinical Lead Nurse in the NHS Care of the Elderly Ward, my journey led me to Barchester. Currently finding deep fulfilment at Laurel Bank Nursing Home, my passion for nursing thrives in this warm and supportive environment. My dedication is centred on making a positive impact on the lives of residents, reflecting a commitment to compassionate and excellent healthcare.