Other Care Homes you may be interested in:
The home operates an open visiting policy welcoming personal visitors at any time
The home has a protected mealtime policy for visiting professionals
The home has a large car park to accommodate visitors
Alexandra Nursing Home has a Review Score of 9.3 (9.251) out of 10, based on 15 reviews in the last 2 years. Over all time Alexandra Nursing Home has 30 reviews.
Review from Paul B (Son of Resident) published on 19 August 2024
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5.0 out of 5
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Review from Karan D (Daughter of Resident) published on 16 August 2024
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5.0 out of 5
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Review from Zoe L (Resident) published on 12 July 2024
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5.0 out of 5
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Review from W D (Daughter of Resident) published on 19 June 2024
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5.0 out of 5
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Review from Jean H (Resident) published on 19 April 2024
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5.0 out of 5
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Review from Laurence W (Son of Resident) published on 12 April 2024
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Overall Experience
4.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
Thank you for your review and kind words. Providing the very best care is important to us and we would welcome your direct feedback to help us move the four out of five scores you have given to five out of five. We want to be a five-out-of-five care home! Please talk to me or my team when you visit and we will be happy to hear your thoughts. You mentioned we put a lot of effort into activities, so hope you can change this mark to a five out of five at some point. Thanks.
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Review from Andy B (Son of Resident) published on 26 March 2024
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5.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
We loved reading your review because your lovely words picked up on many elements of our company ethos. We are proud that you have entrusted the care of your father to the Alexandra team. The team at our Brooklands Unit are brilliant, and it is their pleasure to take away stress and put your mind at ease - knowing your dad is in the safe hands of a team that is passionate about the kind of care they deliver. Once again, thanks for the review.
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Review from Kathryn D (Daughter of Resident) published on 21 March 2024
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5.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
This is a lovely review that we want to thank you for. It is important for my wonderful care team to know how appreciated they are by friends and family of residents. Kindness is at the very heart of our values. Backed up by rigorous in-house training, we take great pride in delivering what we believe to be the best care service in Poulton! and surrounding areas. We are so happy that your mum is thriving under our care. Once again, thank you for taking the time to review the Alexandra.
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Review from L M (Daughter of Resident) published on 20 March 2024
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5.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
Thank you very much for your insightful review. As you may be aware, our staff training is comprehensive and carried out by a superb in-house training team. This means that lovely care our team is well equipped to deal with conditions such as those your mum has. That means the team can deliver suitable care that is tailored to each individual, such as your mum. We are passionate about the high levels of quality care we deliver. Once again, thanks for these kind words.
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Review from Sonya F (Daughter of Resident) published on 19 March 2024
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5.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
We were delighted to receive your review because it is from the heart. It's gratifying for the team to know that their compassion and care are so well appreciated. Your mum has settled very well into the home and it is lovely to have her here. Once again, thank you.
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Review from Mags C (Wife of Resident) published on 6 February 2024
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5.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
Thank you for taking the time to comment, Mags. There has been a massive amount of hard work going into the Brambles Unit over the last few months. The team we have in place is fantastic and they do read these comments. We are privileged and humbled to look after the residents in Brambles. Thanks again!
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Review from John L (Husband of Resident) published on 5 February 2024
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5.0 out of 5
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home
Thank you for your kind words. The Brambles unit manager asked me if I'd pass on my thanks for your comments on here. It means a lot to her and the team.
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Review from Lesley B (Daughter of Resident) published on 31 October 2023
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4.0 out of 5
Reply from Kelly Farrington, Group Marketing Manager at Alexandra Nursing Home
Thanks for your review. We are pleased that you feel the home experience is good, overall. Rest assured we take all comments very seriously and will look into where you feel we fell short. In terms of security, we have put a lot of focus into this area over the last few months, so would like to hear directly back in relation to any specific concerns. If you email kellyfarrington@bayswoodcare.co.uk, I will feed back specific issues to my relevant colleagues. Again, thank you for taking the time to place a review.
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Review from Wendy P (Wife of Resident) published on 28 September 2023
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5.0 out of 5
Reply from Kelly farrington, Group Marketing Manager at Alexandra Nursing Home
Thank you, Wendy. The team at the Alexandra has been on a great journey over the last two years, under the expert leadership of the Registered Manager. The Alexandra's mission is to deliver exceptional; person-centred care and we are so pleased you are noticing that in action. The team has come on leaps and bounds and is probably one of the best group of carers and nurses in the north west. Again, thank you for your kind words.
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Review from Brenda D (Wife of Resident) published on 21 March 2023
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4.0 out of 5
Reply from Kerry Howell, Registered Manager at Alexandra Nursing Home
Thank you for your kind words and acknowledgement of the reality of caring for wonderful people who, through no fault of their own, can find themselves frightened and bewildered by dementia. It is testimony to the dedication of our carers that we are able to deliver a good quality of life for our residents on our specialised units - despite the sometimes challenging limitations and understandable confusion some residents face. Reading reviews like this gives our team a real boost. Once again, thank you so much for taking the time to express the above.
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Review from Warren B (Son of Resident) published on 16 March 2023
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Overall Experience
5.0 out of 5
Reply from Kerry Howell, Registered Manager at Alexandra Nursing Home
Thank you very much for your positive comments. It means a lot to our team to hear such lovely feedback.
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Review from Fiona O (Daughter of Resident) published on 2 March 2023
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5.0 out of 5
Reply from Kerry Howell, Registered Manager at Alexandra Nursing Home
Your review really resonated with us, because your story is very honest and placing loved ones into the care of others, albeit professional carers, is not an easy decision. Thank you for your kind words about the help you and your family are receiving in adjusting to this new phase in your lives. If it helps, we have a very moving and honest interview about what it means giving a loved one over to a care home in an article on our website. It is well worth a read and, we hope, will show you that you are not alone in your thoughts and situation.
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Review from Heather M (Daughter of Resident) published on 27 February 2023
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5.0 out of 5
Reply from Kerry Howell, Registered Manager at Alexandra Nursing Home
Thank you for your very kind and heartfelt review. The Brooklands Unit is led by our extremely experienced Unit Manager who has been with us for 20 years and leads from the front. The warm and welcoming culture in the home is integral to our philosophy - namely, that we are visitors in our residents' homes - and not visa-versa. We hope your dad has a long and happy stay with us.
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Review from Naomi M (Daughter of Resident) published on 27 February 2023
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4.0 out of 5
Reply from Kerry Howell, Registered Manager at Alexandra Nursing Home
Thank you for taking the time to write a review. Yes, please be assured that your mum is in safe hands. Music is a huge part of life in the Alexandra Care Home with Nursing and its units. We welcome the fact you have picked up on that fact.
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Review from S N (Daughter of Resident) published on 21 February 2023
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1.0 out of 5
Reply from Kerry Howell, Registered Manager at Alexandra Nursing Home
We are extremely sorry about the situation your dad finds himself in and we are aware how difficult it is to come to terms with his mental and physical incapacity.
On arrival we had to deal with extreme behavioural problems by your father and issue safeguarding measures to protect others. We applied for and gained funding for 24/7 care – in other words, due to our efforts, he had a carer sat by his side at all times.
A series of therapeutic care and activities took place daily but, as you know and describe in your review – “Dad seemed to be drowsy and sleepy most of the time and it was difficult to interact with him” – he did not have the capacity to engage in the type of activities most people might imagine, such as exercise, or arts and crafts.
We are genuinely very sorry that you feel the experience did not meet your expectations but believe your review does not accurately reflect the indepth and expert care he received from highly experienced mental health professionals.
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The Review Score of 9.3 (9.251) out of 10 for Alexandra Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.610 for Alexandra Nursing Home is calculated as follows: ( (115 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 172 Ratings = 4.61
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.641 Points relating to the number of positive Reviews for Alexandra Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 15 Positive Reviews ÷ 23.4 = 0.641
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2024
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