Visiting is open to the home, with access via fob for frequent visitors out of hours, and reception manned 8am-5:30pm Monday- Friday.
Large car park providing 30 spaces.
Moor Park House has a Review Score of 8.9 (8.856) out of 10, based on 5 reviews in the last 2 years. Over all time Moor Park House has 25 reviews.
Review from B W (Relative of Resident) published on 8 April 2019
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Review from Cora C (Niece of Resident) published on 26 September 2018
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Thank you to everybody
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Review from May B (Sister of Resident) published on 12 June 2018
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Review from Peter T (Resident) published on 3 October 2016
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Reply from Natalie, Manager at Moor Park House
I am pleased to hear that you enjoyed your stay with us at Moor Park House and that you found our staff to be perceptive to you needs. Many thanks, Natalie Home Manager.
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Review from L W (Niece of Resident) published on 31 March 2016
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The Review Score of 8.9 (8.856) out of 10 for Moor Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Moor Park House is calculated as follows: ( (50 Excellents x 5) + (6 Goods x 4) ) ÷ 56 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.963 Points relating to the number of positive Reviews for Moor Park House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 5 Positive Reviews ÷ 10.8 = 0.463
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jan 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
Lindsey has been an RGN for almost 10 years, and within that time has worked predominantly within Palliative Care settings and Neuro settings.
She has worked at MPH since 2016, first as a Unit Manager, Clinical Manager and then in 2021 took over as Registered Manager of the home.