Preston Glades Care Home

196 Miller Road, Ribbleton, Preston PR2 6NH
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9.7 79 Reviews
  • Preston Glades Care Home, Preston
Preston Glades is a warm and welcoming setting delivering personalised residential, dementia, nursing, respite, and day care services.

Set in the heart of Preston, the home is easily accessible by public transport and car, making visiting easy for families and loved ones. There are 60 comfortable bedrooms as well as lovely communal areas where residents can relax and socialise.

The team at Preston Glades works hard to create a community within the home, helping residents to feel safe and at home in a space where their independence and quality of life is maximised.

If you'd like to find out more about this welcoming care home, get in touch with the team to schedule a visit and see first hand how the team can positively impact your life.

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Care Provided by Preston Glades Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Kay (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Preston Glades Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,050
    • Self-Funded Residential Dementia Care £1,100 – £1,100
    • Self-Funded Nursing Care £1,200 – £1,200
    • Self-Funded Nursing Dementia Care £1,459 – £1,459
    • RESPITE Self-Funded Residential Care £1,155 – £1,155
    • RESPITE Self-Funded Residential Dementia Care £1,459 – £1,459
    • RESPITE Self-Funded Nursing Care £1,315 – £1,315
    • RESPITE Self-Funded Nursing Dementia Care £1,459 – £1,459

  • Please note that these fees are base guides and could be subject to top ups and general reviews.
  • (these prices are only a guideline, please contact Preston Glades Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Preston Glades has it's own car park directly outside the home, accessible to the main entrance.


Preston Glades Care Home Reviews (79)

Total of 79, showing 61-79
9.7

Preston Glades Care Home has a Review Score of 9.7 (9.714) out of 10, based on 11 reviews in the last 2 years. Over all time Preston Glades Care Home has 79 reviews.

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Review from Stephen K (Friend of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place.

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Review from Beverley K (Friend of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and helpful people.

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Review from B N (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have everything I need. Overall the staff are very friendly and attentive. Things are not perfect but then where is. I am settled here now and so is my husband. I am happy here and get on with the staff. If I have any worries, I can talk to them.

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Review from Gregory N (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very well trained and very caring. It's taken some time for Mum to settle but we are getting there.

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Review from Steven G (Son of Resident) published on 31 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, always someone on hand to help with any enquiries. Place is clean and tidy but the rooms could do with a little attention.

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Review from G M (Brother of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of Covid restrictions, have only been able to visit twice in last twelve months therefore I have only had a limited experience of Preston Glades Care Home. However, all contact I have had by telephone have been friendly and efficient.

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Review from Ian T (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. Staf unfailingly friendly, caring and thoughtful.

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Review from Yvonne T (Wife of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring from all staff and management. Excellent, phoning Preston Glades is met with respect and helpful communication. Garden could do with a little help like more seating for outdoor visits.

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Review from Michael A (Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am having a great stay at Preston Glades Care Home. Staff, food, and cleaning are all excellent.

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Review from Geoffrey T (Son of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident during Covid so I haven't been able to visit until today. I'm very happy that all guidelines were met and confident that my father's needs are being met and he has settled in well. Both the management and staff are always available by phone and keep me updated.

Reply from Kristen Fitzgerald, Marketing Assistant at Preston Glades Care Home

Thank you, Geoffrey, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Susan H (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has moved into Preston Glades from hospital after a stroke. She has settled in really well. The staff have coped admirably under current Covid restrictions. Mum loves it here and has made friends. That as a daughter is all you can ask for. She is safe, well fed and looked after and more importantly
happy.

Reply from Kristen Fitzgerald, Marketing Assistant at Preston Glades Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Preston Glades Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from R F (Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came to Preston Glades after an extended period of physical and mental illness in order to complete my rehabilitation, which included serious impact on mobility. Found a faculty establishing itself but with a well-founded, young, caring staff already in place. Staff who make any such establishment seem
to be in control and overcome inexperience with keenness and youth with friendliness, built around a firm core of practitioners.

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Review from Marion F (Friend of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under the current circumstances, it is very difficult to visit loved ones but we were made to feel very welcome and the staff couldn't do enough to help is have some time with our friend. Albeit in a safe manner, within the regulations. She was delighted to be able to see us and looked well and happy
in her surroundings and comfortable with the people looking after her.

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Review from Wendy E (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially went into Preston Glades for respite care for a fortnight. However, she settled in so well that we decided to extend this period and then to make her stay permanent. Mum received genuine care and compassion from all the staff that looked after her and we were fully informed about anything
affecting mum. Video calls were arranged by one of the carers to enable us to keep in contact with mum and during these calls the level of care provided was obvious. She would hold and stroke the carers hands throughout and emphasised how well she was being looked after. She was calm and settled and I was reassured that we had made the right choice for her. When mum required end of life care, the manager ensured our wishes for mum’s care were met. A dedicated one to one carer then looked after mum. They even arranged a birthday card to be sent to me with mum’s handprint which I will treasure. I am comforted mum spent the last months of her life cared for by such a dedicated team.

Reply from Kristen Fitzgerald, Marketing Assistant at Preston Glades Care Home

Thank you, Wendy, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Preston Glades Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Preston Glades did see some friendships flourish with both the care team and residents. Thank you again, take care.


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Review from Ann R (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the Glades Care Home due to dementia then, unfortunately, caught Covid. The staff were wonderful to her and were very empathetic and caring at all times, they have such a caring voice. All the staff cared about mum, holding her hand, doing her hair, caring unconditionally. It was never
a problem when I phoned to see how mum was. I did see mum through a window and she had a lovely cosy room with caring staff. I would definitely recommend this care home, as they looked after mum so well, even to the end.

Reply from Kristen Fitzgerald, Marketing Assistant at Preston Glades Care Home

Thank you, Ann, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Preston Glades Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Preston Glades did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Sarah M (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really helpful and take care of my mum especially in these tough times we are having at the moment. My mum is really comfortable happy and settled here and I don't need to worry I know she is safe.

Reply from Olivia Shields, Marketing Assistant at Preston Glades Care Home

Thank you, Sarah, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Erica M (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased mum is being looked after well during covid19. Happy that she is safe and her personal needs are taken care of. Little personal note came out of the blue but was very sweet and touching.

Reply from Olivia Shields, Marketing Assistant at Preston Glades Care Home

Thank you, Erica, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Julie H (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely pleasant, caring staff. Nothing is too much trouble for them. Good food, washing all done and rooms cleaned.

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Review from Molly W (Brother-in-law of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best thing for my brother-in-law was when he went into Preston Glades Care Home, he hasn't looked back. He is very well looked after and well fed. He is so clean and tidy which he wasn't when he went in and very happy to be there. It also gives us a peace of mind.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Preston Glades Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Preston Glades Care Home is calculated as follows: ( (112 Excellents x 5) + (17 Goods x 4) ) ÷ 129 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.846 Points relating to the number of positive Reviews for Preston Glades Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 11 Positive Reviews ÷ 13 = 0.846

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Louise

Louise Kay

Job Title: Home Manager

Joined: 2024

Louise is a highly experienced Manager with over 16 years of experience. She has twice been involved in achieving outstanding in her previous homes. Louise brings a deep understanding of the sector, as well as valuable contacts at Lancashire County Council.


She is already a valued member of our Senior Leadership team and has worked in different roles for Each Other Care for the last five years, including most recently as our Quality and Compliance Manager.


Louise is aligned with our values, purpose and vision and knows us, and the company inside out. Louise is integral to delivering excellence at Preston Glades.