Hillview Care Home

Crankshaw Street, Rawtenstall, Rossendale BB4 7RA
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9.4 33 Reviews
  • Hillview Care Home, Rossendale
Hillview Care Home provides quality nursing and residential care to residents with varying needs, from specialist nursing support to general assistance with everyday living.

Additionally, Hillview offers respite care to allow home carers a much-needed break.

The home is purpose-built and residents benefit from a mature garden with raised flower beds, a fountain, a pond and a number of patio seating areas.

Residents are encouraged to maintain their hobbies in the communal and quiet lounges, and there is also a relaxation and sensory room for all to enjoy.

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Care Provided by Hillview Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Bingham (Home Manager)
  • Admission Criteria
    • LA and self funders/NHS CCG
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 2

Funding & Fees Guide for Hillview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,225

  • Please call the Home Manager to discuss fees, if you are unsure of the care required.
  • (these prices are only a guideline, please contact Hillview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome. Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample on site parking to the front of the building.


Hillview Care Home Reviews (33)

Total of 33, showing 1-20
9.4

Hillview Care Home has a Review Score of 9.4 (9.444) out of 10, based on 13 reviews in the last 2 years. Over all time Hillview Care Home has 33 reviews.

Overall Experience

  • 24
  • 8
  • 0
  • 1
  • 0

Date Published

33
5
5
13
20

Review from B P (Granddaughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hillview is always clean and tidy. The staff are warm and friendly and helpful. My grandma is well cared for and treated with dignity and respect

Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you so much for your lovely feedback. We're delighted to hear that your grandma is feeling well cared for and respected at Hillview. Our team takes great pride in creating a warm and welcoming environment, and it's wonderful to know their efforts are making a difference. Your kind words mean a lot to us!


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Review from N B (Resident) assisted by family/friend published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, just good. Some staff are very good. It gets lonely sometimes.

Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you for your honest feedback. We're glad to hear you've had positive experiences with our staff, but we're sorry to hear you've felt lonely at times. We'll do our best to provide even more opportunities for connection and engagement. Your feelings are important to us.


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Review from Joan S (Sister of Resident) assisted by family/friend published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 19 years I have been at Hillview I have lots of staff come and go. The staff are brilliant and I feel like I am home from home.
Thank you Hillview.

Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you so much for your kind words. We're thrilled to hear that Hillview feels like a home away from home for you - that's exactly what we strive for every day. It's wonderful to know that our team has made a positive impact over the years, and we feel truly lucky to have you as part of our Hillview family. Here's to many more happy years together!


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Review from Y B (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Mum daily and she always seems content. She is always clean and tidy. Staff and management are very friendly and approachable, any problems are sorted sooner rather than later. Home is warm and welcoming.

Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you for your kind words! We're so pleased to hear that your mum is content and well cared for at Hillview Care Home. It's wonderful to know you find our team friendly, approachable, and that you feel welcomed every day. Your feedback means a lot to us, and we're always here to ensure your mum's comfort and happiness.


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Review from Mark W (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent. They treat my mum with respect and she loves it there.

Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you so much for your lovely feedback! We're thrilled to hear that your mum feels happy and respected at Hillview Care Home. It means a lot to us knowing she's in a place she loves. We truly appreciate your kind words about our team and are committed to continuing to provide the best care for your mum.


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Review from P S (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good, food is good. Care home is clean.

Reply from Jackie Brook, Customer Relationships at Hillview Care Home

Thank you for your positive feedback! We're delighted to hear you appreciate our dedicated staff, the quality of our food, and the cleanliness of our care home. Your satisfaction means a lot to us.


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Review from Hannah W (Granddaughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came in for respite at the beginning of September; she has now become permanent. I come in to see my gran a couple of times a week, and she seems happier in herself. The care staff are always kind and professional. I love how you have a resident as your meet and greet; he always welcomes me
with a cheeky smile and hello.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Hannah, many thanks for taking the time to review our home. It is our pleasure to be able to care for your Gran, and we are delighted at how she has settled in. Your kind words are greatly appreciated, and I will, of course, pass them on to the Hillview family.


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Review from Mel B (Relative of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my aunt every week and the improvement from when she came in last year is amazing. Thank you so much to the care staff at Hillview.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Mel, many thanks for taking the time to review our home. It is a pleasure to care for your aunt. Your kind words are greatly appreciated and I will of course pass them on to the Hillview family.


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Review from Margaret B (Sister of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister every 2 weeks and the home is very friendly.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your sister. Your kind words are greatly appreciated, I will of course pass them on to the Hillview team.


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Review from D C (Niece of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm and friendly staff who care a lot about the residents.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.


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Review from Erna F (Wife of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short period my husband was in Hillview Care Home I was extremely satisfied. All the staff were very kind and caring to both my husband and myself.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Erna, Many thanks for taking the time to review our home. It was our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Hillview family.


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Review from Jan H (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring. Dad had to come into Hillview Care Home due to his dementia and mobility issues
Since he's been here he has put on weight and has regained strength in his legs. He couldn't work properly at first but now is using is frame well. The home is clean and well organised. He seems happy
here. We are very pleased.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Jan, many thanks for taking the time to review our home. We are privileged to care for your Dad and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.


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Review from K F (Wife of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Hillview Care Home for nearly a month after his discharge from hospital. I and my family are impressed by the care he has received at the home. He settled down really well, there is always a good feeling when I visit all the staff are very helpful and easy to talk to.

Reply from Shellene Armstrong, PA at Hillview Care Home

Many thanks for your kind review for Hillview Care Home.


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Review from James D (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has made a massive improvement due to the staff at Hillview. All staff are polite and respectful to all in the home providing daily activities.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. We are delighted with the improvements that your dad has made. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.


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Review from G W (Resident) assisted by family/friend published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Hillview Care Home in October. He was not eating and was very ill. He is dependent on alcohol. Whilst in Hillview the care he received was excellent. He started to eat and alcohol was monitored. When he came out he was well taking medication regularly, eating and really happy. The
staff are amazing and nothing is too much trouble. It is home from home. He is now home and still making progress. Thanks to the care he received.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. We are thrilled that your brother is still making progress and are very proud of him. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.


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Review from Lesley H (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Hillview since Nov 2022. The staff are lovely, very much like Dad is at home. I am made welcome on every visit no matter what time, my dad is so well cared for and I have no worries. Tonight I was shown a video of Dad singing and dancing, he had a lovely valentines afternoon.
The staff work so hard they are a credit and should be rewarded for their care and patience, you can feel the warmth when you visit. Whoever reads this should reward these members of staff you are very lucky to have such a loyal hardworking team, the residents are happy, and well looked after. Thankyou.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. We are very proud of the team at Hillview and the care they provide. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Hillview family.


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Review from J V (Niece of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my aunt weekly and would just like to thank the staff and management for the hard work they do. My aunt is so much happier now, and that is all thanks to you and your team. Keep up the hard work and thank you again.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. It is our privilege to care for your aunt. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Hillview family.


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Review from N A (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillveiw Care Home were extremely caring and professional. My mother was always happy in her time there.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Nicola, many thanks for taking the time to review our home. It was our pleasure to care for your mum and she is sadly missed by all there. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Hillview.


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Review from C S (Son of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Hillview care home looked after my Mum from Jan 21 - June 22 after 6 months in hospital. Their care of Mum during COVID was very good with some outstanding carers improving her wellbeing over the first 12 months. In early 2022, a new management team took control with a different regime and many of the
staff were clearly unhappy and leaving with agency staff filling in who didn't know Mum. In May 2021, they gave notice that they were removing nursing care as they deemed none of the residents needed it. My Mum was assessed by an independent NHS panel and proven to need nursing care. We had only 1 month to go through the turmoil of moving a fragile old lady to somewhere she could get the appropriate care and they removed nursing before she left. 8 weeks on, they haven't even moved Mum's specially made wheelchair to her new nursing home despite several requests.
If you need care for a loved one, ask yourself whether these are the sort of people you would trust to look after them.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Recruitment within Social Care is challenging, particularly for those that require nursing.
It was our pleasure to care for your Mum and are pleased that she has found a suitable placement. If you contact the home direct we will be able to arrange a suitable time for collection of the wheelchair.


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Review from S B (Friend of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the home every week to see my good friend and have been doing so for a few years now. I have seen the staff work under pressure but still extremely professional. I have only ever seen them treat the residents with dignity, kindness and respect and I would like to thank them all for their
hard work. There has been some recent changes to the home on the management side and I feel the manager and deputy manager are very approachable.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on the team at Hillview.


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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Hillview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Hillview Care Home is calculated as follows: ( (83 Excellents x 5) + (55 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 153 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillview Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Emma

Emma Bingham

Job Title: Care Home Manager

Joined: 2021

Meet Emma Bingham. With over 33 years of experience in the care industry, including 11 years in management roles, Emma Bingham is a dedicated and highly experienced registered manager at Hillview Care Home, where she has been leading the team for nearly 3 years. Throughout her career, Emma has held various roles, from Care Assistant to Home Manager, giving her a well-rounded understanding of care delivery.


Care

Care Team

Job Title: The Care Team

Meet the care team at Hillview Care Home


Frequently Asked Questions about Hillview Care Home

What types of Care is Hillview Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillview Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillview Care Home have?

There are 37 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hillview Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillview Care Home to the centre of Rossendale?

0.3 mile(s) as the crow flies, distance by road may be significantly further.