Hillview Care Home

Crankshaw Street, Rawtenstall, Rossendale BB4 7RA
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9.5 34 Reviews
  • Hillview Care Home, Rossendale
Hillview Care Home provides quality nursing and residential care to residents with varying needs, from specialist nursing support to general assistance with everyday living.

Additionally, Hillview offers respite care to allow home carers a much-needed break.

The home is purpose-built and residents benefit from a mature garden with raised flower beds, a fountain, a pond and a number of patio seating areas.

Residents are encouraged to maintain their hobbies in the communal and quiet lounges, and there is also a relaxation and sensory room for all to enjoy.

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Care Provided by Hillview Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Bingham (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Hillview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,295
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
  • (these prices are only a guideline, please contact Hillview Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome.


  • Parking

  • Ample on site parking to the front of the building.


Hillview Care Home Reviews (34)

Total of 34, showing 21-34
9.5

Hillview Care Home has a Review Score of 9.5 (9.461) out of 10, based on 12 reviews in the last 2 years. Over all time Hillview Care Home has 34 reviews.

Overall Experience

  • 25
  • 8
  • 0
  • 1
  • 0

Date Published

34
4
6
12
22

Review from S B (Friend of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the home every week to see my good friend and have been doing so for a few years now. I have seen the staff work under pressure but still extremely professional. I have only ever seen them treat the residents with dignity, kindness and respect and I would like to thank them all for their
hard work. There has been some recent changes to the home on the management side and I feel the manager and deputy manager are very approachable.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on the team at Hillview.


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Review from Wendy W (Granddaughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming home that has taken wonderful care of my Nan over the month of July/August she recovered from a hospital stay.
Lovely staff who care for the residents like a family.

Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Wendy, Many thanks for taking the time to review our home. It is our pleasure to care for your Nan and are delighted she has enjoyed her stay with us. Your kind words are greatly appreciated and I will of course pass them on to Emma and the team at Hillview.


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Review from Kenneth H (Husband of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife was taken into residential care I was devastated and lonely. However, it soon became apparent that she was in a very good home and thriving on the care that she received. Her general condition has improved except for mobility and she has made some friends and is mostly cheerful. My son
and I, and others, visit her regularly now that we are allowed to and I am happy now that I know that she is well cared for.

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Review from Richard H (Brother of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview Care Home is a friendly home-from-home place.
The staff have been so kind to me and my family and I can't thank them enough. The care given to my relative has been excellent but above all, kind.
We all highly recommend if you're looking for care in the Rossendale area.

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Review from Claire W (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to this care home is always a pleasure. The staff look after my aunt really well and I have no problems with the manager who has always been welcoming even in these difficult times.
I look forward to visiting as soon as I can.

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Review from Mike A (Friend of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview feels like home straight away. The staff are always friendly and polite. Even with Covid, I have been able to keep in regular contact with my friend and appreciate the efforts staff have made to keep everyone safe. The home always appears clean and tidy and is decorated to a good standard.
The company has recently bought the care home a car which will benefit the home tremendously.

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Review from Anne D (Daughter-in-law of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law is having the time of his life at Hillview. He was 91 in February and an afternoon tea was laid out for him and his family. He thoroughly enjoyed being the centre of attention.
As Covid19 hit us in March 2020, the family have been unable to visit but he often features on the Hillview
Facebook page. He has joined in with crafting, baking, themed meals such as Chinese, cheese and wine and pizza. He also joins in the keep fit and even took over as leader of one session which kept carers on their toes.
It is true to say that my father-in-law is quite a character and loves to be the centre of attention. He gets lots of this at Hillview.
He has a good size single room and is kept clean and tidy. He is also diabetic and the staff make sure he has his daily injections, something he could never have done if he lived alone. We are grateful to Hillview for the care and attention at a time that is extremely difficult for all.

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Review from Elaine S (Friend of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview is a friendly place to be. Staff are always friendly and helpful and nothing is too much for them. The home is extremely well decorated, with homely touches around the home. My friend enjoyed the food within the home and especially enjoyed the home baking. I was always made to feel welcome
when visiting the home.

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Review from Anna S (Friend of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was extremely well looked after by the staff at Hillview Care Home. The home was beautifully decorated and so clean. Management were extremely approachable. I was always welcomed on each of my visits and noted that staff were attentive, ensuring residents were well looked after. The food looked
nice and there seemed to be plenty on offer. I was so happy that my friend was able to reside at Hillview where she was extremely well looked after.

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Review from Jane S (Daughter of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Hillview from the end of October 2018 until she died in mid-December. I found the home to be clean and well furnished, and there was a real effort to create a nice atmosphere eg Halloween party and Christmas events. However, the key thing that stood out for me was the attitude of every
single member of staff that I dealt with over this period. Staff treated residents with respect and genuinely seemed to care about them. I often attended unannounced at different times and I could hear staff speaking to me mum trying to make her laugh etc as they provided care.
At the end of life, the care provided by the entire team including the nursing staff was excellent.

Reply from Ronnie Cavanagh, Marketing at Hillview Care Home

Thank you Jane for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hillview Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Hillview did see some friendships flourish with both the Care team and residents. Thank you again Jane, if there is anything more we can do please do not hesitate to reach out.


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Review from Kathryn R (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Hillview Care home for approximately five years during which time she was well cared for and liked by all the staff who always kept me informed of any concerns and made me welcome whenever I visited mum.
During mum's final week, she was treated with patience, dignity and compassion.
I spent a lot of time with her at that time and feel comforted by the kindness shown to me by all the staff and the way mum passed peacefully in her sleep.

Reply from Ronnie Cavanagh, Marketing at Hillview Care Home

Thank you, Kathryn, for your comments about your recent experience at Hillview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Carole F (Daughter of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken to Hillview in September 2017. I cannot thank the management and staff enough for the care they gave Dad. They not only looked after Dad but us family as well, especially when we stayed for four days and nights with Dad.
They brought all visiting family tea and biscuits and made us
tea and toast in the morning. I cannot praise these people enough. They made Dad’s last few weeks comfortable and a loving, caring environment. So thank you again, we will be forever grateful to you all. The comments below about management and care/support - they went over and above. Excellent thank you.

Reply from Ronnie Cavanagh, Marketing at Hillview Care Home

Thank you, Carole, for your comments about your recent experience at Hillview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Roger M (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is good. Residents are treated with consideration and their dignity is respected.

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Review from Christine B (Sister of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and friendly.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Hillview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Hillview Care Home is calculated as follows: ( (80 Excellents x 5) + (46 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 141 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillview Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Emma

Emma Bingham

Job Title: Care Home Manager

Joined: 2021

Meet Emma Bingham. With over 33 years of experience in the care industry, including 11 years in management roles, Emma Bingham is a dedicated and highly experienced registered manager at Hillview Care Home, where she has been leading the team for nearly 3 years. Throughout her career, Emma has held various roles, from Care Assistant to Home Manager, giving her a well-rounded understanding of care delivery.


Care

Care Team

Job Title: The Care Team

Meet the care team at Hillview Care Home