Please call the Home Manager to discuss fees, if you are unsure of the care required.
All visitors welcome. Please ring the doorbell and a member of the care team will let you in.
Ample on site parking to the front of the building.
Hillview Care Home has a Review Score of 9.4 (9.404) out of 10, based on 12 reviews in the last 2 years. Over all time Hillview Care Home has 33 reviews.
Review from Wendy W (Granddaughter of Resident) published on 25 August 2022
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Reply from Paul Millar, Marketing Manager at Hillview Care Home
Dear Wendy, Many thanks for taking the time to review our home. It is our pleasure to care for your Nan and are delighted she has enjoyed her stay with us. Your kind words are greatly appreciated and I will of course pass them on to Emma and the team at Hillview.
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Review from Kenneth H (Husband of Resident) published on 30 July 2021
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Review from Richard H (Brother of Resident) published on 9 February 2021
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Review from Claire W (Niece of Resident) published on 9 February 2021
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Review from Mike A (Friend of Resident) published on 18 December 2020
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Review from Anne D (Daughter-in-law of Resident) published on 28 August 2020
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Review from Elaine S (Friend of Resident) published on 15 July 2020
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Review from Anna S (Friend of Resident) published on 2 July 2020
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Review from Jane S (Daughter of Resident) published on 21 December 2018
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Reply from Ronnie Cavanagh, Marketing at Hillview Care Home
Thank you Jane for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hillview Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Hillview did see some friendships flourish with both the Care team and residents. Thank you again Jane, if there is anything more we can do please do not hesitate to reach out.
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Review from Kathryn R (Daughter of Resident) published on 22 June 2018
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Reply from Ronnie Cavanagh, Marketing at Hillview Care Home
Thank you, Kathryn, for your comments about your recent experience at Hillview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Carole F (Daughter of Resident) published on 2 May 2018
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Reply from Ronnie Cavanagh, Marketing at Hillview Care Home
Thank you, Carole, for your comments about your recent experience at Hillview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Roger M (Son of Resident) published on 25 October 2016
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Review from Christine B (Sister of Resident) published on 22 February 2016
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The Review Score of 9.4 (9.404) out of 10 for Hillview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.404 for Hillview Care Home is calculated as follows: ( (72 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 141 Ratings = 4.404
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hillview Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2022
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Job Title: Care Home Manager
Joined: 2021
Meet Emma Bingham. With over 33 years of experience in the care industry, including 11 years in management roles, Emma Bingham is a dedicated and highly experienced registered manager at Hillview Care Home, where she has been leading the team for nearly 3 years. Throughout her career, Emma has held various roles, from Care Assistant to Home Manager, giving her a well-rounded understanding of care delivery.
Job Title: The Care Team
Meet the care team at Hillview Care Home