Our Fees are based on the assessment of the individual and care needs they require.
Hairdressing and Podiatrist fees are paid separately.
Weekly physio is included, extra physio requires an extra charge.
FREE ONSITE CAR PARK
Springfield Care Home has a Review Score of 9.7 (9.669) out of 10, based on 13 reviews in the last 2 years. Over all time Springfield Care Home has 32 reviews.
Review from Soph B (Granddaughter of Resident) published on 12 May 2021
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Review from Eileen B (Resident) published on 15 April 2021
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Review from R S (Daughter of Resident) published on 6 April 2021
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Review from Kim M (Daughter-in-law of Resident) published on 30 January 2019
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Review from Linda H (Daughter-in-law of Resident) published on 14 January 2019
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Reply from Claire Charnock, Admin at Springfield Care Home
Thank you so much for your kind review. It's always a pleasure to work as a team between staff and relatives to ensure the best possible outcomes for the resident.
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Review from M L (Daughter of Resident) published on 12 June 2018
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Reply from Claire Charnock, Admin at Springfield Care Home
Thank you for your review and comments Margaret - it is much appreciated. I will pass your feedback onto the Team.
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Review from G H (Wife of Resident) published on 4 June 2018
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Reply from Claire Charnock, Admin at Springfield Care Home
Thank you for your review Gillian - it is very much appreciated by all the Staff at Springfield.
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Review from Margaret N (Sister of Resident) published on 18 May 2018
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Reply from Claire Charnock, Admin at Springfield Care Home
Thank you, Margaret, for your kind words. Thank you also for recognising the hard work and dedication of the Staff.
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Review from William B (Resident) published on 10 May 2018
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Reply from Claire Charnock, Admin at Springfield Care Home
Thank you very much for your feedback Bill. As discussed with you both individually with the Manager and in the Resident & Relative meeting held on 3rd May 2018 we are striving to reduce any unnecessary waiting for staff attendance. However, we also acknowledge that staff need to prioritise who they respond to first based on clinical need. We are monitoring buzzer response times with our internal system and this issue will be addressed at the staff meeting being held on 10th May 2018.
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Review from Martin G (Son of Resident) published on 4 May 2018
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Reply from Claire Charnock, Admin at Springfield Care Home
Thank you for your comments, Martin. We would also like to thank you for the continued support and kindness you show to all our Residents and Staff.
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Review from Mart G (Son of Resident) published on 2 May 2018
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Review from Carol B (Daughter of Resident) published on 21 February 2016
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The Review Score of 9.7 (9.669) out of 10 for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.669 for Springfield Care Home is calculated as follows: ( (113 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 154 Ratings = 4.669
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Springfield Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2023
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