Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.7 108 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

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Care Provided by Springhill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 116 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Bennett (General Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 18+
  • Room Information
    • Single Rooms (104)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Springhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • Self-Funded Nursing Care from £1,225
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,225
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open


  • Parking

  • Free


Springhill Care Home Reviews (108)

Total of 108, showing 1-20
9.7

Springhill Care Home has a Review Score of 9.7 (9.667) out of 10, based on 37 reviews in the last 2 years. Over all time Springhill Care Home has 108 reviews.

Overall Experience

  • 98
  • 7
  • 2
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Date Published

108
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Review from A R (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Springhill Care Home for over 4 years where she was properly cared for by the nicest lot of people ever.
I don't know what I would have done without them, they are all saints.

Reply from Deborah Bennett, Manager at Springhill Care Home

It was a pleasure nursing your mother and meeting your lovely family regularly. Kind regards.


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Review from Peter R (Husband of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was cared for by nurses and staff this was excellent. The nursing staff were always aware of my wife's needs and showed her love where nothing was too much trouble.
Please accept my gratitude and relay my feelings to them on the ward.
I call them God's angels.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you so much for your lovely, kind words. I will make sure the team see this. Kind regards.


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Review from S H (Respite Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in after being in hospital. I stayed for a month and was well cared for by staff and management. The place is very clean and tidy. They got me walking and my confidence has come back.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your lovely review. It was lovely to help you with your recovery. This review is much appreciated by everyone. Kind regards.


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Review from Elaine G (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred from hospital where she had been for several weeks. She was quite poorly at the time of her transfer so was bedridden once she arrived at Springhill.
Unfortunately, she never really showed any signs of improvement and we (her family) made a rota so that there was a familiar face
with her as often as possible. The staff that were allocated to her were really good and made sure that she was kept clean and helped to feed her when she couldn't do it herself. Unfortunately, we lost her on the 17th of October but couldn't have asked for better care for her in her final days.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your lovely review. This really helps boost the team's morale. Kind regards.


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Review from Lynne W (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum recently passed at Springhill House. She wasn't there for long, just 7 days, but oh my word !! What a beautiful place to spend her last days. The care she was given was absolutely exemplary, outstanding and filled with copious amounts of love, care and understanding. Every member of staff
I came into contact with was extremely supportive towards our family, very loving towards my mum and gave her the utmost respect and dignity during her final days. Walking into Springhill House, even for the brief period, felt like home, after all, it was my mum's home in the end. It was clear to see that all the staff, no matter what their official role was, were obviously one team of togetherness, care and compassion. It felt like the whole place was one massive hug. Comforting the visitors as they attended. My mum always said, for as long as I can remember "When I pop my clogs I want to be in Springhill House because I know it's the best" THANK YOU from the bottom of my heart.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you so much for this wonderful review. This really will make all of the Springhill team feel appreciated and valued. It's lovely to see what an impact we made and how we managed to make your mum's last few days brighter. Kind regards.


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Review from J R (Wife of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been latterly, a great deal of changing the staff on Springwood, which is not ideal for the staff or indeed the residents.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your review. I do find some of your comments a little surprising. It is a shame these concerns were not raised with us. To give us a chance to improve on things you perceived were wrong. Kind regards.


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Review from Susan M (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Springhill Care Home for only 6 days but the care she received was exemplary. Medication was available when necessary and the compassion of staff was amazing. We were allowed to stay with her all the time and we were equally looked after by staff. I feel that Mum's last days were made
as comfortable as they possibly could be and can't thank the staff enough.

Reply from Deborah Bennett, Manager at Springhill Care Home

We really appreciate your lovely review. It was a pleasure to meet your mother. Kindest regards.


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Review from Jo G (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dream of my brother, that he and his partner could be together in a care home became a reality because of the priority held by management at Springhill, that couples should have the opportunity to remain united. The arrival of his partner has changed everything for him, his life has meaning again.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your lovely review. I am really happy that we are able to maintain a loving relationship within the home. It is such a pleasure. Kind regards.


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Review from Julie R (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my father-in-law lived at Sprinfhill on two different floors. Whilst at Springhill we found the whole place lovely. All different care groups were so caring to my father-in-law. It felt warm and caring whenever we come to visit. Thank you, Springhill.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your lovely review. It was a pleasure supporting your father-in-law. Kind regards.


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Review from Y T (Wife of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to measure when our loved ones are poorly and coming to their end of life. Springhill has provided the care, support and dignity for both patient and family to go through this difficult period of time. I am impressed with the systems of records and care provided accordingly from day
to day. It was a heartbreak journey to see our loved one leave, but my husband has been kept in dignity with us surrounded in a nice room. He has been kept clean and necessary medication was provided. It's a painful experience but thanks to all the team in Springhill provided good support and care.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you very much for your lovely review. It has been a pleasure nursing your husband and getting to know you and your family. Keep in touch.


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Review from J W (Niece of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home, the care is outstanding. The facilities and communication couldn't be better, very friendly and approachable staff, fresh food, and exceptional care home.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for such a lovely review. I'm looking forward to showing the staff teams. Kind regards.


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Review from P A (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springhill Care Home looked after my dad very well. The nurses and staff supported me and Dad. They did all they could for Dad and I'd like to thank them.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your kind review. It is much appreciated. Kind Regards Deborah


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Review from Greg G (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Springhill 2 months ago having been in hospital then moved into another home that didn't work out. Since coming to Springhill Mum has done really well, eating well and getting stronger and taking part in activities. The staff from cleaners, carers, nurses, management and reception are
excellent, very friendly, supportive and professional.

Reply from Deborah Bennett, Manager at Springhill Care Home

Many thanks, Greg for your lovely review. The team on Milnshaw will be very happy with your kind words. Kind regards.


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Review from Sharon B (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Springhill Care Home before his death in January 2024. We were very impressed with the level of care he was given. The staff are not only professional but genuinely caring and compassionate, treating him with the utmost respect and dignity. He received end-of-life care where
they made sure he was comfortable and helped manage any pain. We were kept well informed, involved and treated with kindness. During his 7 months there we were impressed with their proactive approach to any health issues and we had peace of mind knowing he was in capable and caring hands.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for taking the time to leave us a review, regarding your Father. We appreciate your feedback and we are delighted to see the star rating.


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Review from C K (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's stay, she was cared for by a professional team of carers who showed empathy and compassion, maintaining the highest possible standards of care. Not only did they care for Mum, they also cared for her extended family and were shown respect and understanding at all times. Huge thanks
go to everyone involved in her care.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for taking the time to leave us a review regarding your mother. We appreciate your feedback and we are delighted to see the star rating.


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Review from Trevor B (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, cannot really fault anything with Springhill Care Home.
Made my Mum's last few months with the very best care.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for your lovely review. I will let all staff teams know. Much appreciated.


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Review from Kimberley W (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were brilliant. They formed a great relationship with my father and myself. I couldn't have asked for better care.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for your lovely review. Kind regards.


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Review from J L (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Level of care from staff was very good. Food was awful.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for your review, particularly the comment and full marks for the staff at Springhill, I totally agree.


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Review from Anne R (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Springhill for sixteen months. During her time there she was treated exceptionally well by all staff on Milnshaw and Cakhill floors. She was very happy there and enjoyed the company of the staff in particular. It was like home from home for her. I cannot thank them enough for their care in
her final days there.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for your lovely review. It will be lovely for the teams to read. Kind regards.


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Review from Geoffrey S (Son of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the new manager, she's very approachable and promptly listens to concerns. I must say, both myself and my sister have seen improvements in care, staff, professionalism and the cleanliness of the home, and her activities inclusion. I hope she continues her good work. 10/10 from
us.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Springhill Care Home is calculated as follows: ( (347 Excellents x 5) + (61 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 436 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springhill Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager

Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.


Frequently Asked Questions about Springhill Care Home

What types of Care is Springhill Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springhill Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Springhill Care Home have?

There are 104 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Springhill Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springhill Care Home to the centre of Accrington?

0.9 mile(s) as the crow flies, distance by road may be significantly further.