Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.7 108 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

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Care Provided by Springhill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 116 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Bennett (General Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 18+
  • Room Information
    • Single Rooms (104)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Springhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • Self-Funded Nursing Care from £1,225
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,225
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open


  • Parking

  • Free


Springhill Care Home Reviews (108)

Total of 108, showing 41-60
9.7

Springhill Care Home has a Review Score of 9.7 (9.667) out of 10, based on 37 reviews in the last 2 years. Over all time Springhill Care Home has 108 reviews.

Overall Experience

  • 98
  • 7
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  • 1

Date Published

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Review from G H (Friend of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality rooms, very clean and well maintained. The staff are warm and attentive, and the meals are of good quality with plenty of tea or coffee available all day.

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Review from Joan H (Cousin of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved into Spring Hill in June last year after a lengthy hospital stay for the repair of a broken leg, which went badly wrong. Since entering Spring Hill, her condition has dramatically improved as the quality of her care has been so exceptional. The standard of nursing is first-class, as
is the environment within which she is living. Everyone from reception and management to nursing, therapists and catering staff is cheerful, but cannot do enough to make her comfortable and to encourage her to make her way towards a better quality of life. We have been especially helped by the manager in dealing with the many issues we have encountered in ensuring that my cousin's care is properly provided and adequately funded. An exercise which we have found to be extremely complex and daunting as we have no experience in this field. What a lovely place to visit and know that my cousin is being given the best of care.

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Review from R L (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Spring Hill two months ago, they made her very welcome with all the staff visiting her to introduce themselves as she arrived to make her feel at home as she was a little nervous about coming here from hospital. Every time I visit my mother its lovely to see how this has continued
with every level of staff from housekeeping, catering, maintenance, laundry, activities teams and the nurses really help my mums day stay positive by bobbing in out of her room having a chat, a little banter and always offering the extra help. This has made such a difference to our family knowing that in between our visits she has so many people that care for her. I feel like I can relax at home knowing she is in safe hands!

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Review from Joyce B (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Springhill Care Home in April. He has Alzheimer's and had previously been violent at home and in a previous care home but from the first week, he had settled in well and has not been violent or asked to go home. All due to the care and compassion from the carers.
The home
is clean, never smells and is very open and bright. Some places could do with a lick of paint but on the whole fine. My husband is treated with dignity and respect and as far as I can see that is the same for other residents too.
The home seems well run if at times short on staff but not detrimental to the care given. The staff on reception are very friendly and helpful.
The entertainment team are brilliant but have noticed not supported enough for whatever reason by residents' relatives.
I feel so blessed that I have found a place where my husband is safe and cared for in the best possible manner. I also feel that I am supported by the staff as well.

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Review from Susan W (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Springhill were amazing! Our mum was sent to Springhill from the local hospital for rehabilitation. The manager was extremely helpful from the start. She explained all the procedures and sorted out the correct care Mum would need. Unfortunately, Mum took a turn for the worse, but the nursing
staff took great care of her and kept her pain-free and comfortable. She died peacefully, and the staff were caring right up to the end.

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Review from N B (Son of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy and excellent staff.

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Review from Q C (Nephew of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care given was very good. The room was a pleasant place, clean and warm. The staff were very helpful but were very busy.

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Review from Susan L (Niece of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered Springhill, the reception staff greeted me with a cheery, welcoming smile. Their help proved invaluable, and no query remained unanswered.
The accommodation is bright and spacious, with numerous places for residents to sit, share experiences, listen to music, watch TV or
just chill. Residents make full use of the meals/snacks and copious cuppas too!
My aunt was a resident of Springhill Care Home for just under 12 months. She had advanced dementia and wasn't the easiest resident to care for, but the staff always treated her with patience, dignity and respect. Each time I visited, (even when times were difficult), the staff remained 100% committed to ensuring all residents (including my aunt) felt loved and valued. They created a warm, comforting environment, and their professionalism was outstanding!
My aunt sadly passed away just over a week ago, but her final days were made very special thanks to Springhill's unswerving care and wonderfully warm hearts.

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Review from Judith H (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Springhill for five years. We have always been over the moon with the care given to her. During the last couple of weeks of her life, the care and love given to her and us by all the staff were amazing. She slipped away peacefully with us by her side, supported by the care
staff. We can't thank and recommend Springhill Care Home enough for everything they did for us.

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Review from Susan A (Wife of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was exceptionally good. Nothing was ever too much trouble for the staff. I was always kept up to date on his health problems. The home is very well staffed, and always, the staff were very polite and always had a smile on their faces. Spotlessly clean everywhere, food excellent,
and an enormous variety of activities for residents to participate in if they so wish. Thank you for the care you gave my husband.

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Review from Edith C (Wife of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were amazing, and the care given was brilliant. My husband was kept clean and tidy at all times. I had no problem with the home or the care given. Sadly he passed away on the 5th of December 2021.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. Your husband will be greatly missed by all our staff.


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Review from T G (Guardian of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear lady, aged 63, had been in my care for 15-years but had to move into a new place with nursing care. From the first phone call to Springhill, I found the home proficient, attentive and organised. This wonderful lady, age 63, also had learning disabilities, autistic and non-verbal, the staff adapted,
were very open to listening to advice and tips and gave my precious friend security, care, attention and really tuned into her ways. Thank you to all at Springhill; the place is beautiful, and the staff are good and kind.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you so much for a lovely review. We have already started sharing your message with the team that looked after this lady. Whilst she was not at Springhill very long, everyone became very fond of her, once again, thank you for your kind comments.


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Review from J H (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received the most excellent care at Springhill Care Home, especially her end of life care. She was treated at all times with dignity and respect. I would especially like to mention the staff who cared for Mum on "Springwood"; their care was second to none.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your positive feedback.
I will make sure that the staff on "Springwood" are aware of your comments.


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Review from Janet H (Partner of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult for the staff to nurse my husband through Covid, as he had server Alzheimer's. They did it with professionalism, compassion and love. I was continually kept informed of the situation by phone and text. The support I have received since my husband's death has been very much appreciated,
A wonderful team led by a "fine" captain.

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Review from Carol J (Partner of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He was in Springhill for three years. The care he had and his room were wonderful, and the staff was wonderful to me also.

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Review from Thomas R (Husband of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who died in Springhill in January 2021, has been well cared for in the home for over 8-years. I visited daily until Covid prevented me, and was always welcomed by care staff. There has always been a strong emphasis on staff training, and this has been the cornerstone of performance. At the
end, the family had good access and was well supported by staff who know us well.

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Review from D G (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice, well-presented care home.
Furniture in Mum's room needs updating though.
Staff on the whole, pleasant and accommodating.

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Review from Yvonne T (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Springhill for 13-months. She was treated with the utmost respect, treated with dignity and compassion. The staff were a wonderful team, providing support and reassurance towards my mother and family. The staff were extremely professional. My mother was kept clean, her personal
care was first class, ensuring no breakdowns on her skin.

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Review from Patricia J (Wife of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my husband received at Springhill Care Home. He spent four months there during a very difficult time. From the front of house staff, carers with whom he formed supportive relationships - the continuity of care helped greatly as he got to know them - to the quality of nursing
care at the end was commendable. I thank them all on my and the family's behalf.

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Review from Jill R (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mum was lucky enough to get a room at Springhill in August 2017 after being neglected in a previous nursing home; Mum had dementia and Parkinson's.
Every staff member myself and my family had contact with whilst Mum lived there, treated us all with dignity and respect, from domestics, care
assistants, maintenance staff and management, Mum was looked after with love and care. Sadly Mum passed away peacefully on the 12th of March 2020, just before the dreaded Covid invaded everyone's lives. My family and I know that all the staff at Springhill did everything they could to make Mum's final days and hours as comfortable as they could possibly be, allowing us to be with her and checking in on us often. My brother and I intended to visit the home after Mum's funeral, however, Covid had other ideas and to enable everyone to stay safe we haven't had a chance to go back and offer our thanks to everyone again; we sent a card, but it didn't seem enough so thank you all and keep up your good work.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Springhill Care Home is calculated as follows: ( (347 Excellents x 5) + (61 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 436 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springhill Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager

Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.