Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.7 108 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

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Care Provided by Springhill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 116 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Bennett (General Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 18+
  • Room Information
    • Single Rooms (104)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Springhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • Self-Funded Nursing Care from £1,225
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,225
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open


  • Parking

  • Free


Springhill Care Home Reviews (108)

Total of 108, showing 81-100
9.7

Springhill Care Home has a Review Score of 9.7 (9.667) out of 10, based on 37 reviews in the last 2 years. Over all time Springhill Care Home has 108 reviews.

Overall Experience

  • 98
  • 7
  • 2
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Review from C R (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring and compassionate. Dad was treated with care and all the help needed nothing was too much trouble for any staff member whether cleaning, catering, nursing or personal care. The family were made very welcome 24 hours a day when dad became ill and sadly passed away. We as a
family highly recommend this home.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your feedback, we will pass this onto the staff.


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Review from Margaret R (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During his two stays in Springhill, my husband received very good care form the professional (for the most part) and friendly staff, with whom he built up several close rapport. His end of life care was exceptional, with love and tenderness being given to him. At all times I was kept informed of his
treatment and all aspects of his care were discussed. The staff were also supportive of me during my recovery from major heart surgery.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. We will pass these onto the staff.


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Review from Sarah B (Granddaughter of Resident) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a call at lunchtime to say my 93-year-old Grandma had had a fall and they were concerned she may have damaged her hip. I went over and spent four hours of my Birthday afternoon waiting for a paramedic to arrive. The staff had given her dignity by a screen around her. Grandma was made so comfortable
with pillows and mats beneath her that she slept most of the time. She was visited by so many staff while waiting for the paramedics, all who showed great care and compassion.
After the paramedics had assessed her and found her to be "shook up" but no damage we sat in the dining area with her and were entertained by the staff and a new resident singing and dancing Cilla Black numbers! This brought a tear to my eye and made my Birthday afternoon Brilliant!
Thanks to everyone in the Spring Wood Team.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind comments. Dignity is one of our core values and is at the heart of everything we do here. Your experience demonstrates that our staff training and development works. Given the situation, we are proud that our staff were able to carry out their duties and keep you and your grandma comfortable and looked after. We pride ourselves on attaining the highest possible standards and your feedback shows that we are doing the right things.


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Review from B B (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum went to Springhill Care Home we were so happy because of the staff and care is brilliant. My mum from day one is being looked after like a queen. So to anyone whose mother is looking for a good care home, Springhill Care Home is the best.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind comments.


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Review from T W (Husband of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that the staff at Springhill Care Home are very caring and committed to the role and the nature of their profession.
I can't thank them enough for the care and attention they give to my wife.
Many thanks to the staff on Ribble View.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, they are very much appreciated, we will pass these onto the staff team.


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Review from D K (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springhill Care Home is a lovely place. The staff are so caring and committed to their work. From the moment you walk through the door, there is a warm welcome, but most importantly, the care they give to my mum is wonderful and we, the family, are grateful every day to the staff on Ribble View. You
are all AMAZING.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your positive and kind comments, we will pass these onto the staff team.


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Review from Julie S (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Springhill care home on the 4/09/18 under palliative care, until his death on the 27/09/18.
He had a chronic muscle wasting disease called Myasthenia Gravis which had taken most of his muscles but had begun to affect his bowel and swallowing.
From the initial enquiry about availability,
we were treated excellently and very professionally by both staff and management.
They carried out a full assessment of his needs with dignity and care.
From the moment he arrived, he was made to feel comfortable, safe and happy.
The staff were keen to understand Dads history to help them bond with him and talk about his life
We can not fault the genuine care, compassion and attention to detail that all the staff and nurses gave.
I know he had only three short weeks in the home, but it was the best three he had over the last four months.
The staff at the home are angels, we can’t thank them enough for the care and support they gave to dad, mum and ourselves.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you Julie for your kind words, we will pass on your lovely comments to the staff team.


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Review from Colin S (Husband of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Springhill Care Home 18 months ago with an anticipated life expectancy of 3 to 4 months. With the dedication of the staff, she moved from being fed through a tube and being bedfast to eating normal meals in the restaurant and sitting in a wheelchair.


The nursing and ancillary

staff were most caring. Everyone made a point of speaking and being very friendly. The activities staff provided various entertainments to keep the residents occupied.


The home is run as a 5-star hotel.


Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for our kind comments, I will ensure that these are passed to staff.


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Review from Valerie N (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Springhill is not the cheapest of care homes, but the care is excellent for both patients and relatives.
Any minor niggles are always dealt with immediately.
The best testament for me was when I took Dad for a hospital visit. We arrived back and he said 'Oh it's good to be home'. That meant a lot
to me.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your feedback, I will make our staff aware of this.


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Review from Eddie H (Son of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first went to Springhill needing both nursing care and dementia care. She lived there for just short of 5 years. Over those years, she was treated with care, dignity, professionalism, warmth and lots of hugs by some wonderful people. Every resident is different. They are all afforded as much
independence as their condition will allow. Mum walked using a frame until this became too much effort. As mum's abilities declined, they introduced new equipment (e.g. special armchair) to keep her comfortable and safe at all times. When she could no longer remember to signal for assistance if she wanted to go to the bathroom during the night, they didn't barrier her in bed. Instead, they simply put a pressure mat down; so she automatically alerted staff as soon as a foot touched the floor. She had her hair and nails done every week and very much appreciated it too! In the earlier days, she did painting, cake decorating and other activities. She was treated like a person always.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, I will ensure that the staff and Management are made aware of these.


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Review from Denise H (Daughter-in-law of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springhill Care Home is excellent. The staff work hard and are very friendly and helpful. They make what a very stressful time more easy to cope with. The staff are what makes the care home "great".


Everyone including the kitchen staff is absolutely fantastic and offer a very high level of care.
Springhill

has an excellent reputation and I think that is mainly due to the staff, I can't praise them enough from reception, nurses, care staff, kitchen staff and cleaners. They all do a brilliant job and are very helpful. I only gave the facilities satisfactory because I think the ensuite bathrooms could do with an upgrade.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. We will pass your comments onto staff.


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Review from Susan W (Daughter of Resident) published on 21 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Springhill in May 2013 and to be perfectly honest this was the best decision we as a family have ever made on behalf of my Mum.
The care and support was second to none on every level of the staff members, from the devoted carers, nursing staff and to the management. I know my Mum
was very happy here from the day she moved in to the day she sadly passed away on the 19th May 2018. She always had a lovely smile for anybody who came into contact with her. I was always made to feel welcome and felt like it was my extended family.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind comments. They are very much appreciated. We will pass these onto staff.


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Review from Alison B (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for the past four years. She is in the dementia unit but has not got severe symptoms. Her conditions of diabetes, poor mobility, leg ulcers, involves outside input from different NHS teams. This is all coordinated as soon as they are needed.
The staff, from carers,
nurses, ancillary, maintenance, receptionists, office staff and management are fantastic, approachable, professional and treat my mum and myself with respect, dignity and care.
My mum and I have special relationships with certain members of staff and they genuinely love my mum and keep me informed on her mental status and condition.
The banter and contact with carers is the most important thing to my mum and they ensure this is present all the time.
Continuity of carers is kept the same, team leaders lead the teams professionally and with an understanding of the pressures they are under in a challenging, very busy unit. They themselves are supported by the nurse who is an amazing clinical lead, who makes herself available at any time for residents, carers and families.
I work in a care home myself and this home, Springhill, is the best.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your feedback Alison. We were delighted to read your comments and will ensure that these are passed onto the staff members.


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Review from Paul B (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received in the 3 1/2 years he was there was fantastic and as good as we could have wished for. On behalf of my family, I/we cannot thank the staff enough.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will pass these onto the staff.


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Review from Carole G (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all members of staff and management.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your positive comments. I will pass these onto the staff team


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Review from Jennifer B (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The grounds, building and upkeep are outstanding. Room s are spacious and peaceful and very comfortable and welcoming. Staff and chefs outstanding, polite, helpful, understanding, quick,k to patients, clean and they listen to patient and families.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will ensure that your kind comments are passed onto the staff team.


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Review from Tricia H (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springhill care home has been a wonderful place for our mum. Having suffered a major stroke, leaving her with limited capacity, they have anticipated her care needs and looked after her like she was one of the family. I cannot thank the staff enough for the care, attention and compassion they show and
how they have shown dignity and respect to her and her family. It is a wonderful place with laughter and a 'family' atmosphere. Well done Springhill.

Reply from Christine Stevens, Associate Director of Communications and Development at Springhill Care Home

Dear Tricia


Thank you so much for taking the time to leave a review for Springhill Care Home. Your comments and feedback are greatly appreciated and your feedback will be passed on to our team.


Kindest Regards


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Review from Anne R (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Springhill after an awful experience at a previous care home. The staff have treated Mum with care, respect and compassion. Nothing has been too much trouble for them. Relatives have constantly been informed of Mum's illness and medications and it has been a pleasure to visit
this care home.


Springhill is a happy place for the residents and there is always laughter and a buzz of activities going on when we have visited. I cannot recommend this care home enough. Excellent!


Reply from Christine Stevens, Associate Director of Communications and Development at Springhill Care Home

Dear Anne


Thank you for taking the time to leave a review for Springhill Care Home. Your comments and feedback are appreciated and they will be passed on to our team.


Kindest Regards


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Review from Nigel N (Son of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted following a serious car accident which left her with severe brain damage and partially paralysed. She was also unable to speak. I found the way she was treated was absolutely brilliant - always kept clean and respectful of her needs. The staff were always friendly and respectful
and the most important thing of all - they cared and showed they cared.

Reply from Christine Stevens, Associate Director of Communication and Development at Springhill Care Home

Thank you for taking the time to leave a review for Springhill Care Home. Your comments and feedback are greatly appreciated and I will ensure that they will be passed on to our team.


Kindest Regards


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Review from Peter M (Relative of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into enough words the gratitude me and my family feel towards your staff at Springhill Care Home, Oswaldtwistle (Accrington). I just want to say again, many thanks to you all.

Reply from Christine Stevens, Associate Director of Communication and Development at Springhill Care Home

Thank you Peter for your kind comments.


I will ensure that they are passed on to our team at Springhill Care Home.


Kindest regards


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Springhill Care Home is calculated as follows: ( (347 Excellents x 5) + (61 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 436 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springhill Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager

Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.