Stocks Hall Nursing Home Skelmersdale

50c White Moss Road, Skelmersdale WN8 8BL
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8.3 17 Reviews
  • Stocks Hall Nursing Home Skelmersdale, Skelmersdale
Stocks Hall Nursing Home, in Skelmersdale, is located in a pleasant rural setting, where skilled care workers make the most of homely comforts in order to support a varied and active lifestyle.

The service is ideal for older people, including those with mental frailties, who benefit from a specialist EMI unit and multi-sensory rooms.

Quality care functions alongside recreation and entertainment to achieve satisfaction among clients, with day trips another popular addition.

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Care Provided by Stocks Hall Nursing Home Skelmersdale

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue King (Registered Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome any time, free visiting, no appointment necessary.


  • Parking

  • Parking spaces available within the Home grounds and on the road parking


Stocks Hall Nursing Home Skelmersdale Reviews (17)

8.3

Stocks Hall Nursing Home Skelmersdale has a Review Score of 8.3 (8.292) out of 10, based on 2 reviews in the last 2 years. Over all time Stocks Hall Nursing Home Skelmersdale has 17 reviews.

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Review from Andrew P (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite simply, the love, care and attention my father receives from all nursing and cares at Stocks Hall Nursing Home Skelmersdale was above and beyond what I expected. His final moments of life were dignified and attentive. Words are simply not enough. My father has very complex needs and requirements,
to put it mildly. Thank you - I need not have worried, and the time he had with you was perfect.

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Review from Chris A (Son of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have to say the advice, guidance and support when making choices about care for my father was second-to-none.
Grateful for the great work the manager and her team do.
Would have no reservations in recommending it.
Many thanks.

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Review from Alison L (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Stocks Hall since October 2020 and has very challenging behaviours related to her dementia.
She is always well cared for, and the staff are helpful and pleasant. They keep the family appropriately informed about Mum, which has been particularly important during the pandemic.
The
staff appear to have good knowledge and understanding of dementia and associated issues. In addition, I am aware that staff within the home also have good knowledge of non-dementia related care needs, which has helped my mum greatly. They also link in with local clinicians as required. The care provided to Mum is centred on her needs.
I have stated below that I don't know about activities because currently, I don't. However, prior to the pandemic, the activities and trips out were excellent.
I would happily recommend the home, especially for individuals with challenging behaviours.

Reply from June Sears-Jones, PR Manager at Stocks Hall Nursing Home Skelmersdale

Thank you for your review and your kind comments. We are so pleased that you have been appropriately informed about your mum's care, especially during the pandemic.
May I assure you, that throughout the pandemic, Stocks Hall Nursing & Care Group have continued to provide a full, in house activity programme, tailored to meet your mum's individual needs, as much as it was possible. I will ask the staff at the home to chat with you more fully about this. Thank you also, that you would happily recommend Stocks Hall, Skelmersdale Nursing & Care Home, especially for individuals with challenging behaviours.


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Review from Peter D (Son of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from the staff has been excellent. Sadly due to the COVID situation, interaction with the family has been very limited. Prior to face to face visits, his condition has markedly improved now that he can see his family, hopefully, this improvement will continue.

Reply from June Sears-Jones, PR Manager at Stocks Hall Nursing Home Skelmersdale

Thank you for your kind review about Stocks Hall, Skelmersdale Care Home; we are so pleased to read the care your loved one has received has been excellent.
We can only imagine, what Covid -19 circumstances have felt like for you as a family - and we look forward together to brighter, happier times.
We sincerely hope your loved one continues to improve in every way.


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Review from Marjorie S (Wife of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional in the way they have cared for my husband both clinically and socially. Dignity and respect at all times. I have always felt so lucky to have found Stocks Hall and for my husband to be accepted. It’s the only nursing home that I could confidently recommend to others.

Reply from June Sears-Jones, PR Manager at Stocks Hall Nursing Home Skelmersdale

Thank you for your kind review, Marjorie. We are so delighted your husband received exceptional care, with the dignity and respect; he so rightly should have. Thank you also for your confidence in being able to recommend Stocks Hall Care Homes to others.


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Review from P C (Wife of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care of my husband is receiving. The majority of staff appear to care despite difficult moments and do the best they can.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

Thank you for setting time aside to review Stocks Hall Skelmersdale Home. We appreciate all feedback that is provided. Please be assured your comments will be taken on board and directed to the relevant departments for the discussion of management. Reviews and ratings are really important to us, our team strives to deliver an excellent experience to each individual. Every person is valued. Thank you for the feedback.


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Review from R C (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some areas neem refurbishment; bathroom, outside areas and marks/holes in the walls where previous light fittings, etc. have been.
Issues sometimes need repeat discussions before they are acted on.
Staff are always friendly.
Messes, like food/drink, need cleaning up sooner than they are.
Residents
need more frequent trips out.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

Thank you for setting time aside to review Stocks Hall Skelmersdale Home. We appreciate all the feedback that is provided. Please be assured your comments will be taken on board and directed to the relevant departments for the discussion of management. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for each individual. Every person is valued. Thank you for the feedback.


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Review from Rachael B (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in two other homes but has never been happier and the staff and the environment are truly amazing.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Skelmersdale Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate.
Every person is valued. Thank you for the feedback.


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Review from V T (Wife of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased with the care my husband has been given by the staff who are all so caring. I visit most days and witness how good they are with even the most difficult residents.
My husband has settled so well after his previous care home could not meet his needs.
The staff here have no problem with
him.

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Review from C G (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well cared for. The staff at the home are all very friendly.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing & Care Group thank you for your feedback about Stocks Hall Skelmersdale Home, it is much appreciated. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for each Individual.
Every Person is Valued.
Thank you for the feedback once again.


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Review from Jill Q (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home my mum has been in. Her care is beyond reproach. The home is very clean and welcoming, the staff are excellent.
Thank you for the care and dignity that you provide.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Skelmersdale Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


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Review from P M (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here over a year. It's very pleasant, staff are great. On the whole very pleased. No issues whatsoever.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Skelmersdale Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


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Review from David H (Son-in-law of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have found the home to be highly satisfactory in all the important areas of care. Staff are professional, committed, dedicated and caring. They have the resident's care and health as a high priority and are not defensive when asked a question.
The staff both care and act with great dignity
and empathy.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Skelmersdale Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


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Review from P T (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying different homes that were more local, Stocks Hall was the only home that would accept my husband, of that I am truly thankful.
The care the staff give is second to none and is a credit to all concerned.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Skelmersdale Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


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Review from Agnes Y (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care home. The staff and all the carers are very helpful and very caring. They not only look after the residents but their families as well. One day, whilst visiting, I was crying and trying not to let anyone see but one of the carers saw me and took me somewhere quiet and listened
to me and we had a chat and I was very grateful to her for the time that she spent with me.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Nursing Home Skelmersdale

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Skelmersdale Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


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Review from Jane K (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent almost 7 months here after her original care home refused to take her back after an A+E visit with a urine infection. Mum died aged 92 probably cardiac arrests, she had, had no hospital visits nor seen a GP in 7 months- a testament to the care provided at Stocks Hall. She has recently
enjoyed trips out, eating cake at a shopping centre and just over a week before she died had enjoyed the annual summer fayre, winning a tombola and eating cakes. Mums death was not expected in regard to her age and heart condition but she lived and enjoyed life up to the end. Thanks to the staff at Stocks Hall.

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Review from I C (Relative of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is very good. Every member of staff knows our relatives and names her. They deal with her particular and complex needs kindly and gently. I observe similar treatment of other residents. However the overall impression of the FABRIC of the home is not good, the new floor has made a difference
but improvements are desperately needed to brighten and make more homely rooms and common areas. The second bathroom on first floor should be immediately revamped.

Reply from Rebecca McMaster, PR and Marketing Assistant at Stocks Hall Nursing Home Skelmersdale

Mr C, thank you for your review and kind words. We have took your comments on board and are working to resolve the issues raised.


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Current Review Score: 8.3 (8.292)

Overview of Review Score

The Review Score of 8.3 (8.292) out of 10 for Stocks Hall Nursing Home Skelmersdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Stocks Hall Nursing Home Skelmersdale is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for Stocks Hall Nursing Home Skelmersdale is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sue

Sue King

Job Title: Manager

Joined: 2001

Sue has 29 years experience in Nursing and the Care Sector, previously working in both England and Hong Kong for the Queen Alexander Royal Army Nursing Core.


Sue’s expertise is wide and covers elderly, children, casualty, surgery and orthopaedics. When Sue returned to England she specialised in nursing spinally injured patients.


During her management career, Sue has managed acute orthopaedics and rehabilitation beds and a challenging behaviour unit. Sue has worked for Stocks Hall Nursing and Care Group for 15 years and became manager of Stocks Hall Skelmersdale in 2003.


Sue is accredited with ROSPH to teach basic food hygiene. The company is accredited with 'City and Guilds' to provide NVQ Level Two, Sue is both an assessor and verifier for this and is the QCA for the award within the company.


Sue has worked extremely hard to have Stocks Hall Skelmersdale accredited as excellent by CSCI and a 5 star rating with RDB.


Frequently Asked Questions about Stocks Hall Nursing Home Skelmersdale

What types of Care is Stocks Hall Nursing Home Skelmersdale registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stocks Hall Nursing Home Skelmersdale provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Stocks Hall Nursing Home Skelmersdale have?

There are 60 Single Rooms.

What are the Facilities & Services at Stocks Hall Nursing Home Skelmersdale?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stocks Hall Nursing Home Skelmersdale to the centre of Skelmersdale?

0.5 mile(s) as the crow flies, distance by road may be significantly further.