Swansea Terrace

108/114 Watery Lane, Ashton-on-Ribble, Preston PR2 1AT
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9.5 27 Reviews
  • Swansea Terrace, Preston
Swansea Terrace is located close to Preston city centre and provides support for people who require residential or nursing care.

There are two large communal rooms, communal bathrooms and en-suite washing facilities.

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Care Provided by Swansea Terrace

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Harrison (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Swansea Terrace

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Swansea Terrace to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Swansea Terrace Reviews (27)

Total of 27, showing 1-20
9.5

Swansea Terrace has a Review Score of 9.5 (9.477) out of 10, based on 17 reviews in the last 2 years. Over all time Swansea Terrace has 27 reviews.

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Date Published

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Review from Pam R (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital just before Christmas and was offered a temporary care place at Swansea Terrace. From the day she arrived to the day she left mid January the care was exemplary.
She was encouraged to sit downstairs and interact with the other ladies which was so important to
her mental health. There were lots of activities and visitors came to the home providing entertainment. The meals were served at specific times and the food was very good. Drinks and snacks were served mid morning and afternoon and she could have a drink/snack anytime she needed one.
Everyone that worked at the home did everything to provide the best care and I was never worried about how she was being looked after. This is the first experience with a relative being in a care home and I was nervous about what to expect. I am very happy to confirm that my overall experience of Swansea Terrace has been a very positive one and I would recommend them to anyone.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you so much for the wonderful review of Swansea Terrace. We are overwhelmed by the kind and loving words of recognition for our team, they will be delighted to hear such amazing feedback. We aim to provide a safe, caring and supportive environment for our residents and their loved ones and this review says it all for us. We are so glad we could provide some peace of mind in what can be a very stressful time. Please don't hesitate to visit us again soon. Thank you again and have a great day.


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Review from Jackie W (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Swansea Terrace Care Home. My mum has been there since August and she is doing great. With the help of the team at Swansea, she has been encouraged to socialise and I'm happy to say that she is doing so much better. I live out of the country and each time I call Swansea,
the staff are very polite and always provide me with an update on my mum. I'd like to thank the manager for her support and also give a huge shout-out to the activity coordinator. She has kindly arranged for me to talk to my mum on a weekly basis using a particular messaging service. This has meant the world to me as I get to actually see my mum and speak with her. I'm so happy my mum is there. Thank you to everyone!

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We are thrilled you are happy with the high standard of care we aim to provide our residents and it warms our hearts to hear such good feedback from a loved one. We are delighted your mum is enjoying her time with us here and we are so glad we could facilitate that much-needed interaction for you and your mum. We understand it can be difficult when we aren't close by for a loved one and the struggles this can bring. Thank you for the kind words and recognition of our amazing team here at Swansea Terrace we really appreciate it. Have a wonderful day.


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Review from John K (Brother of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Swansea Terrace for a short time while she recovered from hospital. While she has been there I've found the staff very helpful, my sister may be a handful in her way but the staff have gone out of their way to keep me updated on any matters they have to deal with.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Hi John, Thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback and are thrilled to hear your sister is receiving the high standard of care she deserves. Have a lovely day and thank you again for your review.


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Review from Bhader S (Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swansea Terrace is the best, very good. Staff 24/7.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We are thrilled you are happy with our service and hope to see you again soon.


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Review from Steven B (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with Swansea Terrace.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for reviewing Swansea Terrace so highly. We appreciate you taking the time to let us know how we are doing and really are grateful for your feedback. Have a lovely day.


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Review from Angela S (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has changed immensely since my mum moved in and new management took over. The staff are caring, communication has improved and I feel happy that my mum's needs are being met. The activities coordinator finds simple activities that keep the residents happy and moving as best they can and there
is now a lovely camaraderie developing among the residents. Great to see!

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Hello Angela, thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback and are thrilled you are pleased with the changes being made. Have a lovely day and thank you once again for the lovely words.


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Review from J B (Husband of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the 6 weeks my wife has been in Swansea Terrace. My worries and stress levels for my wife, first moved in because of falling out of bed. After talks with the manager, they fitted the safety sides to the bed and I was pleased with the manager's response to my request and the rest of the
requirements she has sorted out for me.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for the lovely review of Swansea Terrace. We are thrilled you are pleased with our high level of service. I will relay your words to the team. Have a lovely day.


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Review from S W (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy here. Staffing levels are very good and staff are helpful and considerate. Activities are provided that are varied, enjoyable and inclusive. Meals are good, with a selection of options to choose from.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback. Have a wonderful day.


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Review from Paul R (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good caring staff and management made my dad very welcome, we as a family are very happy for Dad to be here.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for rating Swansea Terrace so highly. We will be sure to inform the team of your review. Thank you


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Review from K B (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and well-staffed, they can't do enough to help, the activities are amazing, pizza making, singing and dancing, which my mum enjoys. My mum is very fussy with food and they will make her anything that she likes, they really are amazing with my mum.

Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We are glad we can provide the high quality of care we aim for. Thank you


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Review from A B (Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience from when I came in from home bedridden to 90% fit. Excellent staff, care etc.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review for Swansea Terrace. It is always lovely to receive reviews from residents. It is wonderful to hear how much you have improved since coming to the home. I will share your kind comments with all the team.


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Review from B D (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During the refurbishment there has been extra work/cleaning etc and some usual activities have been cancelled.
Staff have been rerouted onto other duties including extra cleaning and supervision.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review, it is always wonderful to receive feedback from residents. We are delighted that we are coming to the end of our refurbishment. We have tried to keep disruption for residents to a minimum and no staff have been taken away from any of their normal duties. We are delighted that you helped with choose our colour scheme for the lounge. The activities co-ordinator has just returned from annual leave so our full programme of activities should now be back to normal.


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Review from Christine J (Wife of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a resident in Swansea Terrace Home. The carers are very good with him and make sure he is always adequately cared for and I am happy for him to be staying there. At the moment the home is being refurbished throughout. They have had new windows and they are re-decorating throughout. The
manageress is very approachable and very good. I wouldn't hesitate to recommend the home to anyone.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your lovely review. It is lovely to hear how happy you are with the care your husband receives at the home. We are doing some refurbishment work to improve the environment for residents. I will share your kind comments with all the team.


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Review from S W (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum first came to Swansea Terrace in May of last year when my sister and I thought it to be a good home for her. Shortly afterwards, things began to deteriorate; poor food, large turnover of managers, buzzers left unanswered and no activities. We were very much considering moving her. However, so I
have since learned, safeguarding issues amongst others were raised, the big guns were brought in and things appear to be on the up, slowly. Only time will tell - watch this space.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve. We are sorry to hear about your experience of our home and following the meeting our management team have had with you about your concerns. We would like to reassure you that significant improvements have already been made in the home and it will soon be back to the high standard we expect within our homes and are pleased you have acknowledged these improvements. If you have any further concerns please speak to the manager of the home.


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Review from Karen M (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received nothing but excellent care here. The staff are so caring and treat Mum so lovingly. She has had a horrendous experience, which left her traumatised. They have helped her to lessen the fear, by carefully and patiently dealing with it in a gentle and dignified way. I could go on because
I can't thank them enough, more than words can say!

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your lovely review. It is wonderful to receive such excellent feedback about our caring team. I will share your kind comments with all the team.


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Review from Shirley C (Goddaughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very friendly, helpful and caring to everyone. The premises were clean and tidy and there was plenty of staff available at all times. I would say from what I saw on my visit a very caring home for the residents.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review. It is lovely to receive such wonderful feedback about all the team and the home. I will share you comments with all the team.


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Review from Elizabeth T (Friend of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident for at least six months now. I'm a retired nurse with experience in the care of the elderly for many years - my friend always speaks highly of the carers, treatment and food. Quite often in care homes, there's a smell of incontinence - bit not so at Swansea Terrace. I
feel the residents are treated with dignity, which I feel is so very important to the elderly. I have found all staff to be pleasant, welcoming, attentive and professional. I like the feeling of space at Swansea Terrace. If I need care in future years, I would definitely choose Swansea Terrace - so compliments to all management and each and every one of your lovely staff.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review for Swansea Terrace. It is lovely to hear how pleased your friend is with the care and support she receives and that you yourself would choose Swansea Terrace if you needed care in the future which is a wonderful testament for the home. I will share your comments with all the team.


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Review from R M (Friend of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The staff are very rude when you find them. My friend was left in bed until after dinner and was never changed all morning. The food was cold and disgusting. Would definitely not recommend. There is no care at all. We had to take our friend out after a week.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review. We take all feedback about our homes, whether positive or negative, very seriously. We have looked into the issues raised in the review and believe that all the staff took time to discuss all issues raised in a calm and caring manner. We realise how difficult it is for families and friends when they have to make the difficult decision to move a loved one into a care home, particularly when they have been caring for them at home for so long. We are sorry that you have taken the decision to remove your friend after such a short time, rather than allowing her a settling and adjustment period within the new environment.


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Review from I S (Friend of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Early phone call with desk very helpful and obliging.
On arrival, shown to my friend's room, using a lift, by a kind male carer.
My friend lay almost flat with meal on tray. My friend was attempting to eat.
I helped her to raise the back rest - easier to eat that way.
A cup of tea was requested
- took an age to come. My friend does not require a beaker to drink from - the staff changed for a cup and plastic glass.
Bedding blood stained.
Medication delivered, not observed taking/swallowing it by a carer.
"Solid pads" bin in bathroom overflowing. Asked a carer to dispose of waste.
No handwash in the dispenser.
Bins too full to dispose of - paper towels.
Staff very kind and helpful.
Heard discussions of being short staff and redundancies.

Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your review. We appreciate all reviews whether negative or positive as they help us learn and improve. We are very concerned about the issues raised in your review and would like to reassure you that we have made no redundancies in the home and the team is fully staffed in line with assessed dependency tools to meet residents' needs. We are looking into all the concerns you have raised and the manager in the home will arrange to meet with you to discuss in more detail.


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Review from P M (Relative of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some top carers, very helpful and friendly. Original manager (March 2022) excellent but shipped out to another site. Some excellent professional nurses but also some examples of unprofessional/abrupt/argumentative behaviour from other nursing and other staff. The current manager and admin are pleasant
and keen to help but emails often unanswered. Some practices seem focused on convenience rather than person-centered care (e.g. putting residents to bed way too early). Regularly occurring phone faults after 5 pm (meaning you cannot talk to anyone) reported without fixing. Care staff reduction I believe by We Care Group. Gather evidence of any problems as a few staff (minority) can be defensive. Recent substantiated safeguarding concern. Ask specific questions about how relatives are faring. To repeat lots of good work and thank you again to the many carers (unfairly low-paid as a profession) and other staff, who were kind, open, responsive, and do the most valuable work. Room for improvement, however.

Reply from lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your review. We welcome all comments both negative and positive, which help us to continually improve and develop our services. The previous manager accepted another position within the company and we are in the process of recruiting into this post. All our staff provide excellent care and are professional at all times and we regularly refresh customer care training for all staff. All comments and concerns are always fully investigated. Our current Manager would be happy to discuss any specific concerns you may have.


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Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Swansea Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.477 for Swansea Terrace is calculated as follows: ( (125 Excellents x 5) + (46 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 195 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swansea Terrace is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rachael

Rachael Harrison

Job Title: Manager

Joined: 2023

Rachael is the Home Manager at Swansea Terrace with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents. Rachael is very experienced in care home management and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Rachael is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.


Frequently Asked Questions about Swansea Terrace

What types of Care is Swansea Terrace registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swansea Terrace provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Swansea Terrace have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Swansea Terrace?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access & Television point in own room are some of the Facilities & Services.

How far is Swansea Terrace to the centre of Preston?

1.2 mile(s) as the crow flies, distance by road may be significantly further.