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Whitelow House Nursing Home has a Review Score of 8.2 (8.230) out of 10, based on 2 reviews in the last 2 years. Over all time Whitelow House Nursing Home has 5 reviews.
Review from Marie C (Daughter of Resident) published on 17 February 2025
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Overall Experience
5.0 out of 5
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Review from Jane A (Wife of Resident) published on 13 February 2024
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Overall Experience
5.0 out of 5
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Review from Steve M (Son of Resident) published on 23 April 2021
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Overall Experience
3.0 out of 5
Reply from David Carnegie, Registered Manager at Whitelow House Nursing Home
I can only apologise. This is indeed against our policy. This sort of information should never be left as a voicemail. Instead, we would normally just leave a message to call us back. All I can offer, by way of an explanation, is that the messages were left by an agency nurse on night duty. She is a very experienced nurse and I would not have thought that I would need to explain this to her, but it seems like I do. I will talk to her before her next shift with us. Very sorry once again that we made things worse, at this difficult time.
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Review from Gillian D (Friend of Resident) published on 8 June 2018
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Overall Experience
4.0 out of 5
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Review from Cathie S (Daughter of Resident) published on 20 October 2017
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Overall Experience
5.0 out of 5
My mother looks much more cheerful and healthy since she joined Whitelow House. It is a huge relief to her family to know that she is receiving such excellent
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The Review Score of 8.2 (8.230) out of 10 for Whitelow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Whitelow House Nursing Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.438 Points relating to the number of positive Reviews for Whitelow House Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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