Willowbank Care Centre

Pasturegate, Burnley BB11 4DE
Submit a Review
9.2 12 Reviews
  • Willowbank Care Centre, Burnley
Willowbank is registered, regulated & inspected by the Care Quality Commission. They are also Investors in people certified.

The home accepts both private and local authority funding, with no top up fee.

Individual needs are assessed by the home manager to ensure that personalised care needs can be met. Visits from potential resident families or representatives are always encouraged. People are greeted with a smile and welcomed into the warm and friendly atmosphere.

There are two lounges, one equipped with television and one is used as a quiet space, two dining rooms and a music/activity room are in the main areas of the building with two additional communal areas on the second floor and the bungalow areas. A home from home environment is offered, with kind, patient, empathic and experienced care givers at hand to give individual and person centred care. There is an emphasis on treating residents as individuals, with dignity and respect, and creating a supportive environment specific to their needs.

Single, private bedrooms are offered and these can be personalised to taste and own furnishings can be accommodated if preferred. Otherwise all bedrooms have a profiling adjustable bed for comfort, wardrobe, drawers and an armchair as standard.

The Activities Co-Ordinator plans an in house programme, which includes games, reminiscence, pamper sessions, exercise and movement, music and singing.

There are monthly visits from a local musician who sings and plays the guitar.

Show Willowbank Care Centre on the Map

Care Provided by Willowbank Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stacey Rodriguez (Manager)
  • Admission Criteria
    • NHS and private referrals
    • Ages 40+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Willowbank Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £920 – £920
    • Self-Funded Residential Dementia Care £920 – £920
    • Self-Funded Nursing Care £1,022 – £1,022
    • Self-Funded Nursing Dementia Care £1,021 – £1,022
    • RESPITE Self-Funded Residential Care £900 – £900
    • RESPITE Self-Funded Residential Dementia Care £920 – £920
    • RESPITE Self-Funded Nursing Care £1,000 – £1,000
    • RESPITE Self-Funded Nursing Dementia Care £1,022 – £1,022

  • All prices are inclusive of food, laundry heating costs. We do not charge a top up fee.


    All other items such has toiletries, hairdressing, appointments are chargeable to the client.
  • (these prices are only a guideline, please contact Willowbank Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Limited car parking spaces, on street parking


Willowbank Care Centre Reviews (12)

9.2

Willowbank Care Centre has a Review Score of 9.2 (9.158) out of 10, based on 10 reviews in the last 2 years. Over all time Willowbank Care Centre has 12 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 1

Date Published

12
0
0
10
2

Review from Ian T (Husband of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for my wife for the great afternoon and all the hard work the staff did to make her 75th birthday party a great success. A special thanks to the kitchen staff for the outstanding food and not for getting the decoration 10/10.
Many thanks.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for sharing your experience of Willowbank. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families. I will pass on your lovely comments to the kitchen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola C (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere at Willowbank, caring staff, a band once a month for residents and family and weekly activities.
My mum has been at Willowbank for two years. I couldn't wish for a better place. Lovely grounds where we can sit out in the summer. Her room has recently been decorated and looks much
brighter.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for taking the time to share your positive review of Willowbank. We are glad to hear that you are pleased with the atmosphere and the caring staff at our home. We appreciate your trust in Willowbank, and we are committed to providing the best possible care and experiences for your mother and all of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was here, it seemed the best pick from the choice we had. It has been really poor.
Mum is not mobile so hoisted and chaired. She wasted away to 52kg so we booked a time with the manager to discuss, when asked she pulled out post-it notes with random weights on that could have been written
that day, very poor. Saw mum whilst there and she had a sore leg, nurse said it was okay (she is another story). The same evening got a call to say mum was in hospital, 2x broken ankle, and scabies. The hospital was concerned, safeguarding issue, and told mum will not be going back there, concerned how she has these injuries if immobile. The home never called to enquire after her, and when l went to empty mum's room, the nurse was in there with another lady, chatting in mum's bedroom. No staff spoke then or since. This is as brief and honest as the site permits, but l could write a book on it, sadly. We as a family are considering our next action.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for your feedback regarding your experience at Willowbank. We sincerely apologise for any concerns or issues you encountered during your mother's stay. A safeguarding alert was investigated and closed. External NHS dieticians addressed the weight loss, and your mother was discharged from the team. This was discussed in a meeting with the manager. Our electronic care system ensures accurate records weights are inputted and cannot be altered for auditing and accountability purposes. We tried contacting the hospital and your family for updates but received no response. Once a resident is discharged, the room is reoccupied. Please be assured that we take your feedback seriously and are committed to making improvements based on your input. Once again, we are very sorry that you feel the experience did not meet your expectations. We invite you to contact us directly, as we would appreciate the opportunity to again address your concerns in a more private and personalised manner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George Philip L (Husband of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a First class nursing home and well run. Would highly recommend it. Management and staff are all dedicated and very caring, I'm confident my wife is well looked after. Had her 80th birthday there with cake and singing.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at Willowbank.
We greatly appreciate your kind words and feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle D (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willowbank are very professional, both nursing and management, at all times. I couldn't wish for a better team to look after my mum. Communication is excellent and I always get a good response when I ask questions about my mum. The team always keep me informed on anything related to my
mum and activities that are being planned for her.
Keep up the good work team.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at Willowbank. We greatly appreciate your kind words and feedback. Your mention of the staff team is truly uplifting. We have a team of highly trained professionals who are passionate about their work and genuinely care for the well-being of our residents. We strive to create a warm and welcoming environment for our residents, where they can feel safe, comfortable, and cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Daughter-in-law of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Willowbank in 2022. He has settled even more since the new manager has taken over, both she and the care staff are amazing at the jobs they do! We wouldn't want him anywhere else.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience of Willowbank. We greatly appreciate your kind words and feedback.
It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families. Our dedicated staff members work tirelessly to ensure that each resident receives the highest level of person-centred care and attention.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev A (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really couldn't have found a better care home for my dad. Nothing is too much trouble. All the staff are very friendly, and they all generally care. He's been there nearly a year now, and it's a pleasure to see how he has settled in. Thank you, everyone.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alyson W (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to a near-fatal stroke, which ended up with my mother suffering from vascular dementia, she had to relocate from a residential home to a home that specialised in dementia, which was Willowbank.
My mum was treated with the utmost respect and dignity by all genres of staff.
They cared for my mum
as if she was their own family. Even when Mum was being difficult at times (she was on one-to-one care), the staff still had smiles on their faces. Mum's room and clothing were kept up to hygiene standards, and myself and my siblings were always kept up to date with the daily changes of our mother's time at the home.
I visited my mum more or less every single day, even during the Covid lockdown, and I saw my mum again; she was treated with the respect and dignity that she deserved as a resident a mother, a grandmother, and most importantly, a human being.
I would recommend Willowbank, hands down, to anyone looking into permanent or respite for their loved ones.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are some of the nicest people I have met, always smiling and happy - I am always made to feel welcome no matter what time I visit.
I am always kept informed on every aspect of my father's care, and nothing is too much trouble for them.
My father is treated with dignity, respect
and love.
My father says he now has two families.
Thank you to all the staff at Willowbank; you do an amazing job.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter-in-law of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make you feel welcome and always make time to chat with both residents and family members. Staff care about the residents and do the best they can to ensure people are happy and comfortable throughout the day. If staff have had any concerns or worries about anything they ring or speak to us when
we are visiting so important information doesn't get missed. Knowing that my father-in-law is happy, settled and has good 24-hour support from people who understand both him and his needs is invaluable.

Reply from Debbie McNulty, Manager at Willowbank Care Centre

Thank you for your lovely comments. It is so nice to hear positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management staff bend over backwards to help in every way they can. Always available to speak when asked. Always made to feel welcome within the home. All staff and management give you a feeling of Willowbank Nursing Home being a home from home.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for your feedback.
Great to hear positive feedback about our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Sister of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for better carers to look after my brother than they are at Willowbank Nursing Home. Whenever I ask for anything for my brother they instantly get my request. A very professional organisation.

Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for your comments. Lovely to hear good feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.158)

Overview of Review Score

The Review Score of 9.2 (9.158) out of 10 for Willowbank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.409 for Willowbank Care Centre is calculated as follows: ( (79 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 115 Ratings = 4.409

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.749 Points relating to the number of positive Reviews for Willowbank Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 9 Positive Reviews ÷ 10.6 = 0.849

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 21 Feb 2025

Emi or mental health nursing vacancies.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Debbie McNulty

Job Title: Manager

Joined: 2022

I worked as an RGN in various roles, my final role being Deputy Ward Manager within the NHS for over 15 years.
I first came to Willowbank in 2022 as a bank nurse and thoroughly enjoyed the role, so much so that I was offered the role of Manager which I have been undertaking since August 2022 and I am currently completing a Level 5 Diploma in Leadership for Health & Social Care


Frequently Asked Questions about Willowbank Care Centre

What types of Care is Willowbank Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbank Care Centre provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Willowbank Care Centre have?

There are 53 Single Rooms.

What are the Facilities & Services at Willowbank Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbank Care Centre to the centre of Burnley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.