Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Cromwell Court Care Home has a Review Score of 9.7 (9.736) out of 10, based on 34 reviews in the last 2 years. Over all time Cromwell Court Care Home has 98 reviews.
Review from Linda H (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card •
Report
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home
Thankyou for your lovely review, the staff are amazing and i am glad you feel she thinks of us as her family
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane H (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card •
Report
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home
Thankyou so much for your lovely review. The staff at Cromwell really go above and beyond for every resident.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie M (Daughter of Resident) published on 29 November 2024
Submitted via Website •
Report
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home
Thank you for such a lovely review of Cromwell Court Care Home! Our team at Cromwell love caring for your dad and caring for him with dignity and respect is their priority. Our activities team at Cromwell are amazing; they make sure that activities are varied for everyone and enjoy arranging trips out to places like the local museum, we're so pleased your dad enjoyed it! We will pass on your thanks to the team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine W (Daughter of Resident) published on 17 September 2024
Submitted via Website •
Report
Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home
Thank you for your lovely review of Cromwell Court Care Home! We were honoured to celebrate your dad's 90th birthday with him and his family and he is indeed very special to everyone at the care home. We pride ourselves in having a wonderful team of staff at Cromwell Court who work hard to be welcoming and helpful. We will pass on your thanks to the team at Cromwell Court, and we look forward to having you visit again sometime!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay B (Daughter of Resident) published on 5 September 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
What a wonderful review, thank you so much for taking the time to submit it. Thank you also for the 5* review! It's great to read that you feel that the staff and management do outstanding work and that your Mum was made to feel at home giving you peace of mind, with best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith M (Son of Resident) published on 19 August 2024
Submitted via Website •
Report
Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home
We are so pleased to hear about the celebrations for your dad's 90th birthday celebrations! Our staff love to go that extra mile to make birthdays special and the catering staff do put on a wonderful buffet! It's great to know that your dad has received excellent care, our staff do work hard to ensure all residents needs are met. We will ensure your thanks are passed on to all at Cromwell Court Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Niece of Resident) published on 19 August 2024
Submitted via Postal Card •
Report
Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home
Thank you for your lovely words on Cromwell Court Care Home! Our team do work hard to give the care home a lovely homely feeling and we're glad that your auntie likes this. The care that our team give to our residents is of the highest quality and we are happy to know that you appreciate this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you for taking the time to submit your review. It's good to read that your mum's needs are cared for. It would be good to know who those team members are that deserve special recognition. Maybe you could let me know by emailing info@harbourhealthcare.co.uk? With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue J (Daughter of Resident) published on 17 June 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Wow, what a review. It made me smile because you have summed up Cromwell Court and its team perfectly. I can't wait to meet your mum and completely understand when you say she is a character and fits in just right! With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bev B (Father of Resident) published on 12 June 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
What a fantastic review and thanks for the 5* rating too! It's great to read about your Dad's life at Cromwell Court. It sounds like he's having a great time and managing to keep up with his passion for gardening. Fantastic! With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon W (Daughter of Resident) published on 29 April 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
What a fantastic review and rating! Thank you so much. So many families have that feeling of apprehension when beginning their care seeker journey and will no doubt appreciate reading about your fantastic experience and that of your mum. Thanks for sharing. With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Son-in-law of Resident) published on 29 April 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
What a fantastic review and rating. Thank you so much for taking the time to share your thoughts. Best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Mother of Resident) published on 18 April 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
What a fantastic review and thank you so much for the five-star rating! The team really do make a difference to the lives of not only our residents but their wider family as well. With best wishes, Managing Director.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa L (Daughter of Resident) published on 8 April 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you so much for sharing your experience. It's so helpful for care seekers to read about other people's experiences and to know they are not alone in being apprehensive about making this huge decision but also helping them to see what a positive decision it is for all. With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Niece of Resident) published on 31 January 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you for your thoughtful review and fantastic rating.
It's wonderful to read about your uncle's experience at Cromwell Court.
I'm sure your review will give reassurance to other care seekers that Cromwell Court is a great place to be.
With best wishes
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David G (Son-in-law of Resident) published on 30 January 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you so much for your enthusiastic review and 5* rating!
It's so helpful for other care seekers to get a real insight into life in Cromwell Court, from someone who has first-hand experience.
With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Daughter of Resident) published on 4 January 2024
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you for sharing your thoughts and experience when visiting your mum. With best wishes, Managing Director.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daryl K (Stepson of Resident) published on 5 October 2023
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you so much for your review and five star rating. Moving a loved one into care is a huge decision and it's so lovely to read of your positive experience. I was at Cromwell recently while 'Elvis' was performing and everyone really was having a great time. The Drunken Duck pub is indeed a great place for our residents to enjoy. With best wishes, Managing Director.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris D (Son of Resident) published on 3 October 2023
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
Thank you so much for writing a review.
It's great to hear about your mum's birthday celebration. Sounds like fun.
With best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E K (Son of Resident) published on 28 September 2023
Submitted via Website •
Report
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home
What a heartfelt and lovely review. As you say, there are so many emotions when deciding to move a loved one into care but it's great that the manager and Cromwell team have had such a positive impact, not only on your father, but also his wider family. Thank you so much for sharing your thoughts.
With best wishes, Managing Director.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.736) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.736 for Cromwell Court Care Home is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 406 Ratings = 4.736
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2015
Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.
I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.
I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.
I have a brilliant team of staff who all give 100% to their roles.
I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.
Job Title: Deputy Home Manager
Joined: 2015
Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.
I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.
I overlook three EMI residential units and manage the home in the Home Manager's absence.
I fully promote person-centred care and believe everyone should be treated as an individual.
I very much look forward to my future with Harbour Healthcare!
Job Title: Clinical Lead
Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.
I oversee the nursing unit here at Cromwell Court Care Home.
I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.
I am married and I have 2 sons.
I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.
Job Title: Administrator
Joined: 2018
Hi, my name is Luke. I am the Home Administrator here at Cromwell Court Care Home.
My role and responsibilities vary throughout the Home; however, I ensure all of our team & client files are complete & up to date to a CQC standard and that all back-office tasks are completed to a high standard within a timely manner.
I have worked within the care sector since 2018 and look forward to learning more about the industry with the help of Tracey, our Home Manager. I pride myself on building strong and personal relationships with all our residents, relatives & visitors to ensure that Cromwell Court Care Home feels like home when they visit.
Job Title: Senior Activities Coordinator
Joined: 2019
Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.
I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.
I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!
Job Title: Receptionist
Joined: 2021
Hi, my name is Mo. I am the Receptionist at Cromwell Court Care Home.
I took the receptionist role in July 2021. I previously worked in NHS departments, Charity and Retail, always working directly with the public.
I really enjoy the challenges of the job and appreciate the rewarding aspects too.
I see my responsibility as offering a professional and friendly face and voice to the home for residents, visitors and staff equally.
I enjoy the chance to help and support the Cromwell Court Care Home family.