Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.7 98 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.

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Care Provided by Cromwell Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracey Eaton (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Cromwell Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • Residential care and nursing care are not normally accommodated.
    Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Cromwell Court Care Home Reviews (98)

Total of 98, showing 21-40
9.7

Cromwell Court Care Home has a Review Score of 9.7 (9.736) out of 10, based on 34 reviews in the last 2 years. Over all time Cromwell Court Care Home has 98 reviews.

Overall Experience

  • 88
  • 8
  • 1
  • 0
  • 1

Date Published

98
3
13
34
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Review from C B (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring team who made my dad's last year positive, comfortable and fun, in spite of his severe dementia. Thank you.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Firstly, I'm sorry to hear you lost your dad. I'm glad to read though, that his time at Cromwell was positive and he had fun.
With best wishes.


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Review from Yvonne M (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who took good care of my mum. Good size room with en-suite WC and wash hand basin. Decent food choice, something to suit most people I think. Daily activities and birthdays are always celebrated.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review, thank you so much for taking the time to write it.
With best wishes.


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Review from D D (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is they do a fantastic job looking after my mum. They do daily activities, take them out and have have singers on. They do a lot to make our family feel at home. Great caring staff. I'd recommend this home. The manager is very easy to get on with and talk to. One staff member in particular
does a lot by organising things for our family member who stays in Cromwell Court. Staff are so friendly. Can't say anything but one hundred percent happy my mum is with these carers. Makes me happy.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your five stat rating and wonderful review. It's so good to read that you are happy. With best wishes, Managing Director.


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Review from Nicola C (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough for the way they looked after my nan. Every time I visited they were always doing fun stuff, keeping her entertained, and were so friendly. Would highly recommend this home if any more family members need 24 hour care.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review and thank you so much for rating us five star!
It's great to read how well your nan is looked after.
With best wishes, Managing Director.


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Review from J B (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Friendly staff. The place is always kept nice and clean. The staff go above and beyond for their residents. Lots of activities go on, so residents are always kept busy. I can't recommended Cromwell Court enough.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks so much for your five star review and enthusiastic comments. It's great to read about your experience.
With best wishes, Managing Director.


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Review from P H (Friend of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff treat residents like their own family, lots of activities to do, the manager is very welcoming, would recommend. The home is very clean, the staff are very hardworking, love the new pub and love seeing all the photos on social media of all residents having a lovely time.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks so much for your review and for 5* - the pub really is great isn't it?
With best wishes.


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Review from L R (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

At first, we were thinking this was a great place for our father on DTA, however, we are desperately sad about dad's decline and our family having to remind staff about our dad's needs. We currently have a 6-page complaint ongoing.
The website is inaccurate so please check prior to sending anyone there
as we would hate anyone to go through what our dad and our family are going through.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I am aware of your concerns and cannot comment currently.


Many thanks,


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Review from Jackie T (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home as the care and attention Mum receives is above and beyond.
Every member of staff is so helpful and happy it has a great effect on the residents.
The staff chat with each resident and get to know their personalities.
They encourage residents to join in on a variety
of activities.
It is clean and tidy and well maintained.
A big thank you to you all at Cromwell it is you that make it a home.
Simply the best.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review - thank you so much.
It's great to hear your thoughts and to receive a 5* review!
With best wishes.


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Review from Tammy B (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, this is not just a business it’s a home with staff who genuinely care. Best decision we made bringing my mum to live here. Spotlessly clean and lovely rooms. We were encouraged to personalise Mum's room by the manager to make it familiar. The manager is amazing always chats and interacts
with everyone. Activities are brilliant, always something going on to keep everyone busy. The lovely garden as well. Thank you for caring for my mum it really does make it easier for us as a family to see her so happy.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful 5* review. Thank you so much for taking the time to write it. It's so lovely to read how the whole team have had such a positive impact, not only on your mum but also you as her family.


With best wishes


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Review from Billy S (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited other care homes but found this to be the one that would be best suited to my mum's needs. Friendly staff and lots of activities to keep my mum busy. Since moving in, she has become more active and is a lot happier.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review. It's so great to read how well your mum's doing.


With best wishes


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Review from Andrea L (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and bright, clean and fresh.
All staff do an amazing job, from the domestics, and carers to the seniors.
All staff are friendly and attentive and empathetic.
Activities coordinators are just brilliant, they create fun and laughter every day.
Really well-led, and the manager is very involved.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful 5* review. Thank you for taking the time to submit this. The team will love reading your positive comments.


With best wishes.


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Review from Wendy M (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been there for 2 weeks now and I have seen an amazing difference in her behaviour, she has seem to have settled in brilliantly her moods are more stable and happier as they always have some activity to keep their brains active and keep their motor skills going. The staff are brilliant, always
attentive and brilliant with communicating and always catering to my mum's needs.
The very tidy and hygienic room is nicely laid out and the food menu is good.
Health and safety meet to the requirements needed.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for sharing your wonderful review. It really goes to show that it's a whole home effort to ensure our residents get the great care they deserve. I look forward to meeting your mum next time I'm at Cromwell.


With best wishes


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Review from Michelle M (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We put our mum in here for respite care and we were very anxious at first. The staff reassured us, were amazing and settled Mum in quickly. I loved every minute Mum was in here. Staff are above and beyond outstanding, entertainment for the residents was second to none, and safeguarding is paramount
here too. All residents are happy and content. I cannot fault the carers or the place at all. The bedrooms are well-sized and kept very clean. Outstanding place.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic 5* review. Thank you so much for taking the time to submit it. It's great to read how pleased you are.


With best wishes


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Review from Lindsey G (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has vascular dementia and needed assisted living. Cromwell Court is amazing, the staff are all lovely, well trained and have gone the extra mile to help him settle in. There is always something going on, the activities team are brilliant at stimulating and occupying all the residents and making
sure everyone is involved. My dad is thriving and looks better than ever, this is all down to the wonderful care he is receiving. I would highly recommend thank you so much.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic 5* review - thank you so much. It's great for the team to read about the positive impact they have on residents and their wider families.
With best wishes.


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Review from Jo H (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that I chose Cromwell Court for my dad, who had lived with me for nearly six years. Dad has dementia/Alzheimers and had really become unmanageable for me on my own.
Since moving to Cromwell Court in February I have noticed that he is really happy there, all the staff and the manager go
above and beyond to look after everyone with loving care. The activities programme is superb and all the residents are encouraged to join in. They have a social media page on which I can see my dad having fun and looking great. All the staff take the time to get to know all the residents and their families. On residents' birthdays, staff make a cake with candles and everyone sings Happy Birthday.
I really can't recommend this care home enough they go above and beyond every one of them.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much. The team really do make a difference and it's great to hear how happy both you and your dad are.
With best wishes.


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Review from Jane W (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Cromwell Court Care Home enough for the care they give my mum. It really is the best home in Warrington. The manager puts your mind at rest and knows the residents very well. The care staff are amazing, they always have a smile on their faces whenever I go and the activity girls are always
planning things and keeping people amused. The home is spotless and there are never any odours so hats off to the domestic staff. I could write forever and the above are just a few positives. Highly recommend Cromwell Court.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow! What a review. Thank you so much for sharing how great our team are at Cromwell Court. Delivering great care really is a whole team effort.
With best wishes,
Honor.


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Review from Derek S (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Cromwell Court for over a year now and was very upset not to be able to care for her any more, but the care she receives there is far better than I can do. All the staff for their very best for her and it puts my mind at rest to know that they look after her increasing needs so ably,
even down to the special food she has to have as she can't swallow very well. This month they did a special Valentine's Day dinner for residents and families, which was a great success and appreciated by all, as their efforts throughout this year. The staff each deserve a medal!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. It's great to read how well your wife is being looked after by the team at Cromwell and that due to their care - it puts your mind at rest.
Best wishes.


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Review from Carolynn W (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that making the decision for my mum to come to Cromwell Court has been the best decision we made, I feel secure in the fact Mum is being looked after and she's enjoying it immensely, all the activities she's involved in is great and I love looking at all the pics and seeing what she's
been up to when I can't get there to see her. All the staff are fantastic and I would recommend Cromwell to anybody who's looking. Thank you for letting my mum enjoy every day.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you. It's great for the team to read what a difference they've made to your mum's life and to yours also.


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Review from Mick S (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the care shown for/to my mum. The entertainment and distractions provided are brilliant for my mum. Always something going on, and Mum has settled well into Cromwell. Happy with the care provided

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for such lovely words about Cromwell Court Care Home! It's great to hear that your Mum has settled in so well and that you love the care she is receiving. It's wonderful to know that she is enjoying the entertainment and distractions too! Kind regards.


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Review from Karen O (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been living at home with us so I had reservations about moving him into a home. We'd looked at a couple of others but as soon as we walked into Cromwell Court Care Home and met the manager we knew this was the one.
He's been there for just over a week now, his room is cosy and he's already
been taken out for lunch! The staff really do seem to care about the residents which puts my mind at rest.
It's nice to know that I can visit whenever I want, access is simple and parking spaces are plentiful.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Hi! We are so glad that you are happy with your decision to move your Dad into Cromwell Court Care Home and that he is settling into his cosy room so well. He is in great hands with the manager and her team and they do love their trips out for lunch! The staff really do care about looking after your Dad and he's a pleasure to have with us. We look forward to you visiting whenever you like! Kind regards, Honor.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Cromwell Court Care Home is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 406 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Tracey

Tracey Eaton

Job Title: Registered Manager

Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.


Hazel

Hazel Davies

Job Title: Deputy Home Manager

Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!


Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.


Luke

Luke Shaw

Job Title: Administrator

Joined: 2018

Hi, my name is Luke. I am the Home Administrator here at Cromwell Court Care Home.


My role and responsibilities vary throughout the Home; however, I ensure all of our team & client files are complete & up to date to a CQC standard and that all back-office tasks are completed to a high standard within a timely manner.


I have worked within the care sector since 2018 and look forward to learning more about the industry with the help of Tracey, our Home Manager. I pride myself on building strong and personal relationships with all our residents, relatives & visitors to ensure that Cromwell Court Care Home feels like home when they visit.


Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator

Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!


Mo

Mo McSorley

Job Title: Receptionist

Joined: 2021

Hi, my name is Mo. I am the Receptionist at Cromwell Court Care Home.


I took the receptionist role in July 2021. I previously worked in NHS departments, Charity and Retail, always working directly with the public.


I really enjoy the challenges of the job and appreciate the rewarding aspects too.


I see my responsibility as offering a professional and friendly face and voice to the home for residents, visitors and staff equally.


I enjoy the chance to help and support the Cromwell Court Care Home family.