Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.7 98 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.

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Care Provided by Cromwell Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracey Eaton (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Cromwell Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • Residential care and nursing care are not normally accommodated.
    Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Cromwell Court Care Home Reviews (98)

Total of 98, showing 41-60
9.7

Cromwell Court Care Home has a Review Score of 9.7 (9.736) out of 10, based on 34 reviews in the last 2 years. Over all time Cromwell Court Care Home has 98 reviews.

Overall Experience

  • 88
  • 8
  • 1
  • 0
  • 1

Date Published

98
3
13
34
64

Review from Rachel B (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean and carers are welcoming and helpful. My dad says it's the best care home in Warrington bless him. The manager is very supportive regarding issues with my dad. The meals are really nice too.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your review and I have to say that I agree with your dad!
Best wishes,
Honor Keatley.


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Review from Mark B (Son-in-law of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after my Irish Queen with dignity, compassion and care.
They give her the love and support we give her as a family. She enjoys being stimulated and a good natter and a cheeky liquor or wee dram of whisky on a Friday. She loves the staff and they love her in return, they like to tease each
other and joke with her when we take her out on a Sunday so the extended family can see her and she gets to see her grandchildren and great-grandchildren.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I know your Irish Queen well and my Friday nights don't start until I have raised a glass with her. She is a wonderful character and loved by all. Thank you for sharing your thoughts and for making me smile thinking about her.
Best wishes.


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Review from Alan T (Son-in-law of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I regularly visit her mother, who has been a resident of Daresbury Wing for two years. In that time, we have been struck by how well the wing is run.
We have found the clinical lead and the nursing team to be very compassionate and caring, going out of their way to provide a warm and
comfortable experience for both residents and visitors alike.
A big thank you to the manager and the office staff for their advice and guidance through this difficult time.
If you are looking for a place for your loved one, give Cromwell Court Care Home serious consideration.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your 5* review. It's fantastic to read about your positive experience.
With best wishes,
Honor Keatley
Managing Director


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Review from J S (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in a week, settled rapidly, chatty and engaged. Marvellous.
Staff seem really on the ball.
We had reservations about moving Mum into a home, quickly quashed. Access is good, sensible, well monitored, secure visiting arrangements and there is plenty of parking.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Fantastic to hear how well your mum has settled so quickly. I look forward to meeting her next time I visit.
Best wishes,
Honor.


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Review from Tony R (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the manager and the team for their ongoing care of our mum. In very difficult circumstances they show care and patience to give her the best help possible at a time when she needs it most.
Many thanks.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review. Thank you so much for taking the time to submit it.
Best wishes.


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Review from Michael P (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Cromwell Court Care Home and seems to have settled in really well. The staff are very caring and patient with all of the residents, including one or two difficult ones. All areas are cleaned regularly. Everyone is taken into the gardens in good weather to get that important
dose of the sun's rays with entertainment regularly provided. If my mother is happy then so am I.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much for taking the time to submit it. It's great to read that your mother has settled well.
Best wishes.


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Review from Andrew P (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy that my mum is a resident here at Cromwell Court Care Home as they seem to look after her adequately well. I haven't experienced much of the events that are on offer to Mum so I can't comment much. If Mum was more capable and able to review Cromwell Court herself, I think she'd be
happy too.
I have only one complaint and that is that on my last visit a resident was having their toenails clipped by a Chiropodist in the middle of the floor in the big room. There were toenails flying everywhere, surely it could've been done elsewhere. Nothing was said about it.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write a review. I would have hoped that any personal care would be carried out in an appropriate area so I will discuss this with the home manager. I am glad you are happy that your mum is a resident at Cromwell Court.
Best wishes.


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Review from Stephen P (Son of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Cromwell Court Care Home; she has early dementia. I visit from Dubai; my brothers and dad live locally and see Mum regularly. The staff are very attentive and are always available to make sure all residents are monitored, comfortable and kept stimulated. Security is good and
all staff follow the rules and protocols which is good to see. The main thing for me is Mum is happy, comfortable and stimulated.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for taking the time to write a review. It's great to read that your mum is happy, that must be reassuring for you, living so far away.
With best wishes,
Honor Keatley.


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Review from S B (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted on 20th of May, the staff and management have shown nothing but kindness, keep up the good work.
Mum is looking cleaner and much more settled lately, the whole team really makes an effort.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a great review. Thank you so much for taking the time to submit it.


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Review from C R (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wish to take this opportunity to thank the manager and her staff for their immense care and understanding of my friend who has been residing at Cromwell Court for the past 12-18 months. A recent incident highlighted that the home not only met the needs and demands of my friend but that they truly hold
the best interests of my friend's health, wellbeing, and welfare to heart. After a very bumpy start, where my friend was moved from a home that she was perfectly happy in, due to its closing, Cromwell Court didn't exactly bode well in my friend's eyes. When I visited her in the first few weeks, the way the staff looked after and treated my friend, they already knew her ways. It was very reassuring and a massive relief to know she would be taken care of as an individual patient and respectful of her wishes. My friend is eating well, gaining good weight, sits in the lounge with other residents, has her nails painted regularly, and enjoys her lie-ins! Very very grateful. Thank you, you guys are epic!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a journey you've all been on. I am so thankful that you have shared the story of you and your friend. I am so glad that your friend is well looked after. Many thanks.


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Review from S R (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursing home for my friend; I know she's in safe hands. The management and the care staff are amazing, friendly and extremely hard-working individuals who genuinely do care for their residents.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks for your review and for recognising how great our team is! It's good to read that you feel your friend is in safe hands.


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Review from Emma B (Granddaughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication that all of the staff at Cromwell Court show to the residents is amazing. From the activities they have to the bright, welcoming atmosphere they have created at the home - my nana is very happy.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

It's great to hear your thoughts on Cromwell Court and particularly that your nanna is happy. Thank you for taking the time to complete a review.


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Review from Jacqueline C (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-rate care home. The staff are very attentive and approachable. I know that my mum, who has mixed dementia, is very well cared for and I have no concerns when my mum has ever stayed there.
Outstanding care home that goes above and beyond for their residents!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

It's great to hear that your mum is doing so well and thanks for your outstanding review!


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Review from Neil B (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a recent arrival at Cromwell Court but she has been made very welcome, as have her visiting family. Everywhere is clean and tidy and the residents are well looked after. The manager and staff are always friendly and cheery. Mum has now happily settled in her new "home".

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Review from Karen P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the manager and staff enough for the kindness and care they provide to our dad.
Twelve months ago the hospital gave up on our dad and wanted to put him on end of life, the manager requested they send him home where he belonged for the people he recognised and has grown to love and could
care for him.
Due to the wonderful care he received on his return, he is now back to where he was before he went into hospital if not better.
A big thank you to the manager and staff for giving us extra time with Dad.

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Review from K M (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Cromwell Court are exceptional in their attentiveness and kindness, we are incredibly appreciative and extend our heartfelt thanks. It is always a challenging time for family members when a parent goes into full-time care and for the parent concerned. However, the staff have made this transition
far less challenging than it might have been.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much. Clearly, the team are making a really positive impact and it's great for them to get this feedback. Much appreciated.


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Review from S P (Friend of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit a friend at Cromwell Court on Saturday and there were two singers who had the residents dancing and singing in the courtyard. The staff were dancing along with the residents and everyone was having such a good time. I was really impressed with the whole experience and all the smiling faces
were a joy to see. Well done Cromwell Court for bringing such fun to the residents.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for taking the time to write your review. It's so important to recognise that as we age, we still like to have fun. It's great to see that the team have recognised this and work hard to ensure they bring fun to the lives of everyone at Cromwell Court.


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Review from J G (Granddaughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and management, who always go above and beyond for residents and their families. The facilities are fantastic and they are always doing activities. I love that we can see how well cared for our relatives are. The difference in our grandma is unbelievable, once she settled in. I can’t thank
them enough.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

It's great to hear that your grandma has improved and to see the wonderful things you have written about the management and team. Thank you.


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Review from Jan F (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, manager and staff are all excellent and my mum is well looked after and really happy there. She has lived there for over three years and no complaints. Home was really good during the pandemic in keeping residents safe but also supporting visits. Well done to the manager and her team.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review - thank you so much for taking the time to submit it. It's wonderful to read how well the Home Manager and team have done during the pandemic and importantly, how happy your mum is.


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Review from Vivian M (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Cromwell Court in July 2020. During the early days of Covid-19 we weren't allowed in and just left mum in the care of people we have never met. Thankfully, and 22-months on mum is happy, well cared for and doing better in the time that she has been there. There is lots of laughter and
plenty of activities daily.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking time to submit your review and it's great to read that there's lots of laughter!


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Cromwell Court Care Home is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 406 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Tracey

Tracey Eaton

Job Title: Registered Manager

Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.


Hazel

Hazel Davies

Job Title: Deputy Home Manager

Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!


Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.


Luke

Luke Shaw

Job Title: Administrator

Joined: 2018

Hi, my name is Luke. I am the Home Administrator here at Cromwell Court Care Home.


My role and responsibilities vary throughout the Home; however, I ensure all of our team & client files are complete & up to date to a CQC standard and that all back-office tasks are completed to a high standard within a timely manner.


I have worked within the care sector since 2018 and look forward to learning more about the industry with the help of Tracey, our Home Manager. I pride myself on building strong and personal relationships with all our residents, relatives & visitors to ensure that Cromwell Court Care Home feels like home when they visit.


Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator

Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!


Mo

Mo McSorley

Job Title: Receptionist

Joined: 2021

Hi, my name is Mo. I am the Receptionist at Cromwell Court Care Home.


I took the receptionist role in July 2021. I previously worked in NHS departments, Charity and Retail, always working directly with the public.


I really enjoy the challenges of the job and appreciate the rewarding aspects too.


I see my responsibility as offering a professional and friendly face and voice to the home for residents, visitors and staff equally.


I enjoy the chance to help and support the Cromwell Court Care Home family.