Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.7 98 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.

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Care Provided by Cromwell Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracey Eaton (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Cromwell Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • Residential care and nursing care are not normally accommodated.
    Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Cromwell Court Care Home Reviews (98)

Total of 98, showing 81-98
9.7

Cromwell Court Care Home has a Review Score of 9.7 (9.736) out of 10, based on 34 reviews in the last 2 years. Over all time Cromwell Court Care Home has 98 reviews.

Overall Experience

  • 88
  • 8
  • 1
  • 0
  • 1

Date Published

98
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34
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Review from David C (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Cromwell Court during the lockdown. The staff are really friendly, and my father is much more settled, and you get an all-around good vibe. Frequent photos on Facebook all help to give a very positive impression.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

It's wonderful to read that your father is settled and the positive impact that social media has had. I too love seeing the photos and smiling faces on Facebook. Many thanks for your review.


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Review from Michaela E (Granddaughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff at Cromwell Court are always welcoming and have gone above and beyond each time we have had any enquiries or visited. During the pandemic and the challenges it has brought, the staff have adapted and always put the residents as priority. The staff should be proud of what they
offer and I thank them for looking after my nan so well.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. It is great for the team to see what a difference they make.


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Review from Karen S (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I contact Cromwell Court with any queries or to arrange visits, I receive a response from the manager almost immediately. Moving my mum into this care home was the best decision ever, she is very happy, settled and well cared for and is always taking part in activities.
This has been a very
positive experience for my family and I cannot praise the manager and staff enough for their care.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much for taking the time to submit it. It's great to hear what a positive experience it has been for all your family but particularly your mother. Thank you.


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Review from Lorraine R (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for how they have welcomed and looked after our mum. She has had a new lease of life and is so settled and happy. It’s such a hard decision to make and my sister and I always agree we made the best decision in choosing Cromwell Court for our mum. The manager has been
amazing while faced with all that has happened over the last twelve months with Covid and between her and such amazing staff everybody is safe. Huge thank you to you all for bringing mum into your lovely family.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review. It's so lovely for the manager and the team to see what a difference they have made, not only for your mum but for you and your sister also.


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Review from Rachel W (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend anybody to Cromwell Court, this will be my Mum's third Christmas with them and throughout this hard year, they have done an amazing job of taking care of her and us relatives, not to mention themselves. The manager and her team are just stars. Thanks, everyone!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write this review. It's wonderful for the team to see what a difference they make.


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Review from John B (Son of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since May 2020 and has been extremely well looked after by all the excellent staff and I can't thank them enough. I fully recommend Cromwell Court to anyone who is looking for care of a loved one.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write this review. It's so important that the team see what a difference they make.


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Review from Dianne R (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can not rate the manager and staff highly enough. My mum has been resident for nearly 3 years with dementia and during this very difficult time for me and my sister, we have been reassured by the loving care my mum has received by 'her extended family' the staff here. Before the lockdown, we visited
every day and also felt very much part of the family. To have this level of trust in the people caring for mum at such a vulnerable time in her life has allowed me to feel that she is in safe hands and in a caring and well-run residence. Lockdown has obviously been a very worrying time but being able to trust that she is in very capable hands has made things much less stressful. Thank you Cromwell Court staff.

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Review from Janet D (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for over two years and has been very happy here. Staff go above and beyond, looking after everyone and treating them with dignity and care. In these worrying times, I am reassured that Mum is being kept safe and sound and being kept entertained whilst we can't be with her.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for taking the time to write this review. It's great to read that your mum is happy and is being treated with dignity and care.


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Review from Sarah B (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went in to Cromwell Court temporarily a few weeks ago. It's been a very anxious and emotional time for family as this is a huge change to Mum's circumstances and it's been very unsettling for Mum. Cromwell Court staff have been wonderful trying to put mum at ease and helping her to settle in. The
manager has gone above and beyond in supporting Mum and our family too. Supporting us at such a difficult time and during COVID, with the extra demands this brings speaks volumes. Thank you Cromwell Court from the bottom of our hearts.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for your wonderful review. It's good for the team to see what a difference they make not only to the residents they look after but also the resident's wider families.


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Review from Becky B (Daughter-in-law of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is safe, happy, well and has the best quality of life she could possibly have there. The staff are all amazing, they go above and beyond. We can't visit her at the moment due to the covid19. The manager at Cromwell is fantastic doing video calls with her to the family regularly and
posts pictures of her on the facebook website of her taking part in many activities. She's always smiling, having fun and looks great. Thank you, team Cromwell!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for taking the time to write such a positive review. Obviously things for everyone are tricky during COVID-19 but it's great to hear how the home is ensuring contact remains through video calls etc.


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Review from Christine L (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here for over 2 years now. The dedication and care she gets from all the staff are excellent. Everyone looks out for her and spends time with her, not just the carers, everyone there. At this time of the lockdown, I can see on photographs and videos how happy mum is and the way she smiles
at all the staff is lovely, they are her family and she trusts them.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for writing such a lovely review recognising the impact of the carers onto the people they look after and see as their own extended family.


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Review from Linda S (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Cromwell Court as my dad settled in really quickly which was due to the care and attention that the staff showed towards him. He is really happy there and the staff were wonderfully supportive when he recently lost his wife.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I'm sorry your family has been through a tough time but thank you for taking the time to write a review. It is great for the team members to be able to hear what a difference they make.


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Review from Gemma L (Granddaughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely has to be the best care home I’ve visited. My Nan is doing fantastic despite her health conditions, she is well cared for and happier than she has been in a long time! Staff are simply amazing, it has a homely feel to the place and the staff do everything they can to ensure residents are looked
after and happy. I’ve seen staff dancing and singing with residents too which I think is so important for that connection! Well done Cromwell Court you're amazing!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review - thank you! It is great to know that your Nan is so happy and that the team are doing their best to ensure residents are looked after and happy.


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Review from Val S (Sister of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for just two months. Her transition into the home was eased by the helpfulness and caring of the staff. During the lockdown because of the Coronavirus Pandemic, I was not allowed to visit her. However, due to the kindness of the manager, I was able to 'visit' my sister
via a video call. It was so comforting and reassuring to see her happy smiling face. Well done, Cromwell Court.

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Review from Bernadette F (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a service user of this home a year and a half now, and I find the quality of care is of an extremely high standard. I have visited on many occasions to which I find my dad happy and if he's happy so am I. I know I can ring the home with any enquiries and they will answer in a friendly
manner to put my mind at ease. They have many entertainments to keep my dad amused and busy. In this sad time we are experiencing at the moment, COVID-19 and the home on lockdown, ringing the home is no problem. I can even videocall my father. I find this home fantastic and so lucky he lives there.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for your positive review. These are indeed difficult times and it's great that the team are managing to keep you in touch with your dad.


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Review from Andrew D (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went in the home in November after having a bad experience in a previous one. She has settled well, she has put weight on despite her health issues. The staff are warm and friendly. Management go out of their way, cooks, cleaners also do a great job.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for taking the time to write a review and for acknowledging the great work the whole team do. I'm glad to hear that your mum has settled well.


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Review from Jayne H (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been into Cromwell Court twice whilst my Dad has been in our local Hospice.
The staff treat residents with dignity and respect and go above and beyond to accommodate their individual needs.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write a review - it is lovely to read that residents individual needs are met.


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Review from Jane (Daughter-in-law of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At this time of worry and uncertainty, we couldn't ask for a more caring, safe environment for a loved one to be. The staff are more than fantastic, the rooms are lovely, food great and very clean.
Thank you to everybody for the work you do.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for acknowledging the great work of our team and for taking the time to write this review.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Cromwell Court Care Home is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 406 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Tracey

Tracey Eaton

Job Title: Registered Manager

Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.


Hazel

Hazel Davies

Job Title: Deputy Home Manager

Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!


Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.


Luke

Luke Shaw

Job Title: Administrator

Joined: 2018

Hi, my name is Luke. I am the Home Administrator here at Cromwell Court Care Home.


My role and responsibilities vary throughout the Home; however, I ensure all of our team & client files are complete & up to date to a CQC standard and that all back-office tasks are completed to a high standard within a timely manner.


I have worked within the care sector since 2018 and look forward to learning more about the industry with the help of Tracey, our Home Manager. I pride myself on building strong and personal relationships with all our residents, relatives & visitors to ensure that Cromwell Court Care Home feels like home when they visit.


Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator

Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!


Mo

Mo McSorley

Job Title: Receptionist

Joined: 2021

Hi, my name is Mo. I am the Receptionist at Cromwell Court Care Home.


I took the receptionist role in July 2021. I previously worked in NHS departments, Charity and Retail, always working directly with the public.


I really enjoy the challenges of the job and appreciate the rewarding aspects too.


I see my responsibility as offering a professional and friendly face and voice to the home for residents, visitors and staff equally.


I enjoy the chance to help and support the Cromwell Court Care Home family.