Callands Care Home

Callands Road, Callands, Warrington WA5 9TS
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9.0 63 Reviews
  • Callands Care Home, Warrington
Callands Care Home in Warrington provides each care home resident with a safe, supportive home with excellent care.

The Coniston Unit is a male-only unit within Callands Care Home, providing specialist care to residents.

A team of trained, caring staff ensure residents receive care and can participate in a variety of stimulating activities to suit their hobbies.

Healthy food is served that also meets residents' dietary requirements.

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Care Provided by Callands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicki Costello (Home Manager)
  • Admission Criteria
    • Callands Coniston Unit is Male only.
    • Ages 18+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Callands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Callands Care Home Reviews (63)

Total of 63, showing 1-20
9.0

Callands Care Home has a Review Score of 9.0 (8.979) out of 10, based on 12 reviews in the last 2 years. Over all time Callands Care Home has 63 reviews.

Overall Experience

  • 34
  • 22
  • 4
  • 1
  • 2

Date Published

63
0
4
12
51

Review from Jayne B (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it here she has been cared for and nursed back to health after a major op.
The food is great the cleaning is excellent the carers nurses all staff have been exceptional! And she's never been so happy! - Mum's words.
The new manager is making a great impression and positive changes to
the home. If I could give a higher rating I would.

Reply from Jan Hunstone, Regional Manager at Callands Care Home

Thank you for taking the time to write this review, I am very pleased to hear that your mother is being so well looked after. I have passed your positive comments on to the manager and her team. Thank you once again.


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Review from S P (Son of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since September 2023. He is slowly but steadily declining which makes his care increasingly more complex. I am delighted with the level of care my dad receives. The staff are consistently jovial and very positive towards my father. Their professionalism is amazing. We cannot
thank them enough for the difficult work they do, day in and day out.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your kind comments and ratings, they are appreciated. Kind regards.


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Review from P P (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had no experience of a care home setting we were very apprehensive about Mum moving to live there. However, from our first interaction with the staff we were put at ease and felt confident that she would be well looked after and kept safe. The team quickly picked up Mum's needs and worked out
the best way to communicate and look after her. They were always prepared to listen to our views and ideas and made relevant changes to her care so that it was the best for her. Mum was happy, settled and treated with dignity, her personal care needs were always met. Her room clean and tidy, food OK and alternatives always offered. Medication given on time.
The staff were absolutely amazing and built a strong bond with Mum. It was a fun and positive atmosphere but still maintained professionalism at all times. At the end of Mum's life the staff were there for both her and us and for that we are eternally grateful. We couldn't ask for a better team of people to look after our precious mum.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Your thanks to the team are very much appreciated. Kind regards.


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Review from Louise N (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Callands Care Home for just over 12 months.
She was very settled and happy there. She was always treated with dignity and kindness. Her room big, spacious, homely, clean and tidy. Her personal care needs were always met. Medication was given on time and the food was good. The
team would always find an alternative if needed.
As a family, we were always made welcome when we went to visit. The staff would answer any queries/concerns that we would have. They listened to our ideas and views in terms of Mum's care.
For me, it was the staff who made my mum's time there so enjoyable and settled. It felt like a big family. The atmosphere was positive and fun, but the staff were always professional.
At the end of Mum's life again the staff were there to offer support and care, not only for my mum, but also to us as a family. I cannot thank them enough for this.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your ratings and very kind comments regarding the team at Callands Care Home. Everyone will be very appreciative. Kind regards.


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Review from S G (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother has been at Callands, on the Coniston unit for approximately 2 1/2 years. Initially, we were very pleased with the placement and the fact she was now receiving the care which her previous care home could not provide. When visiting, the staff are polite, respectful and friendly, but they are clearly
run off their feet. There are just not enough of them, and the people who suffer are those they are caring for, as with any care home, no matter what the fees. There are items that will go missing like clothing and toiletries so one needs to keep an eye on these items. Anything more serious I would advise that you speak with management whom we found very approachable, and recently dealt with a few issues of ours quickly, and to our satisfaction. Since the recent CQC grading for Callands as a whole, I have seen a concerted effort by the organisation to improve things. In conclusion, a canopy over the front entrance would be welcome to protect visitors from the elements whilst waiting to gain entry and making contact with the relevant unit via the intercom.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments about our team and management who dealt with your concerns in a timely manner. Staffing is continually monitored via our dependency tool, and we can make any changes as and when required. Since receipt of your review, we have revisited our staffing levels and found them to be appropriate to meet the individual needs of the residents currently residing in the home. We have requested our property team look into adding a canopy at the front door to protect visitors whilst they wait to gain access to the home.


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Review from M A (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died on 12-2-24 and I cannot thank the staff enough for their care and support of me, my mum and my dear auntie and uncle.
I always felt welcome by the staff and they listened and answered my questions with sensitivity.
My parents were in the care system for 5 years and my advice to others
entering the system is to work with the staff, they are your support, don't fret about clothes going missing, it doesn't matter. What matters is how they treat your parents/loved ones and my parents have been treated with the utmost respect and amazing care.
The staff have taught me much and I thank you from the bottom of my heart each and every one of you and for the support during my mum's 'good death', amen.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for taking the time and trouble to write a review and ratings. The team will appreciate your recognition of their care and support. We are sorry that your review was not replied to before now, as we also wanted to send our sincere condolences on the loss of your mother. Kind regards.


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Review from D R (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit, the atmosphere and the attitude of the staff is always really good. I can see my mum is very happy and well cared for.

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Review from Margaret U (Sister of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first entering the home, the staff are very welcoming and greet you as a friend.
Everywhere is clean and tidy.
The staff are very pleasant, kind and caring.
Activities/games are posted on a board for the residents.
Always a calm, warm atmosphere.
I have no concerns regarding the care given
to my sister.
A big thank you to all the staff!

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Review from C S (Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from James K (Husband of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. My wife moved to Callands in 2017 and has improved.

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Review from S C (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very supportive/professional. My mum has always been cared for and safe at Callands, every time I visit she is happy. I was shocked to see the CQC report in a local newspaper - with so many horrible comments - 99% of people couldn't do the job the staff do! She's always clean and the food's
lovely. As is the activity lady who does my mum's nails. The staff and management didn't deserve to be plastered on social media.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review. We greatly appreciate your lovely comments on the care your mother receives at Callands. We value our staff team, who work hard to provide quality care, and we are disappointed with the inspection feedback. We will work in collaboration with all parties to ensure any areas requiring improvement are addressed. Our priority remains the wellbeing, happiness and safety of those we are privileged to care for.


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Review from S G (Wife of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with teh care my husband receives. He is always clean, his bedding is always clean, and he is regularly checked. The staff are always cheerful, friendly and polite.
He is happy staying in the privacy of his room, although the carers do try to persuade him to go to the lounge
or dining room. They work very hard.

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Review from A C (Daughter-in-law of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is on Ullswater wing of this care home receiving end-of-life care. From the first day Mum came here, all the staff are amazing and exceptional at providing high-level care for our loved ones. All the staff are friendly and respectful and very helpful. You can see that the staff take pride in their
work and caring for their patients. We know Mum doesn't have long and we couldn't have wished for a better place. All the staff here are angels. A very big thank you to all the staff, you truly are all amazing.

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Review from Tracy P (Niece of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Callands Care Home are all friendly and helpful and seem to be taking good care of my aunt. So far, we are pleased with the care being provided - thank you.

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Review from Linda C (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always willing to answer any questions.
They work extremely hard and cannot thank them enough for looking after my father, who has been in there since October.
The home is very clean and has a nice atmosphere.
I am glad this is the home he is in.

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Review from Mark G (Son of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care my mum receives is fantastic, the staff go the extra mile and are always very friendly and helpful. They even let dogs in to visit residents as it's seen as good therapy. Wonderful place.

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Review from R B (Wife of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband entered the care home at end of May 2021. Since that date, he has been lovingly cared for and nursed. He stated that they look after him very well - also he enjoys the food, his room is spacious, modern and comfortable. The whole building is very attractive in the enclosed gardens. Also well
maintained, inside and out. I am very pleased I chose this care home for my husband.

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Review from Lynne T (Daughter-in-law of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care my relative is receiving, but I am not happy with the arrangements for visiting. It's so hard to get appointments to visit, it can be up to three weeks on occasions and I am only allowed twenty minutes which I find unacceptable, I am fully vaccinated so why can I not go
to her room for a visit, this arrangement needs addressing urgently.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel visiting arrangements have not been satisfactory. We have a robust system in place to provide supportive family visiting for your loved one. To assist with this, we can offer to enroll you on the weekly PCR home testing regime and you can be registered as an essential caregiver. This allows room visiting on a one-to-one basis providing your test is negative and you are wearing PPE the home will provide you with on each booked visit. Room visits do still need to be booked via each unit so that we can monitor and track activity to ensure your loved one is aware of your visit. Set time restrictions will not be enforced only reviewed and discussed at the time of booking. We hope this provides you with the assurance you seek. Of course, you are welcome to contact the Home Manager should you require any further assistance with this matter.


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Review from Susan F (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a full group meeting with a member of staff from each team on Mum's unit.
All staff are very friendly and professional.
Mum encouraged to join in activities.
Would be nice if we could see Mum's room so we can organise it so pictures are on the wall and a shelf for smaller pictures and toys.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Regarding your Mother’s room, we would happily arrange for you to meet with our maintenance team who will assist in ensuring that your Mother’s room reflects her personal likes and preferences. At HC-One we appreciate the importance of having a comfortable and personalised bedroom so we would be delighted if you contacted the home management team who will make the necessary arrangements.


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Review from R M (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and thoughtful staff.
Coping well under difficult circumstances.

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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Callands Care Home is calculated as follows: ( (87 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 144 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.458 Points relating to the number of positive Reviews for Callands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 11 Positive Reviews ÷ 24 = 0.458

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Vicki

Vicki Costello

Job Title: Home Manager at Callands Care Home

Welcome to Callands Care Home, where we are dedicated to creating a warm, supportive and homely environment for our residents.


The Coniston Unit is a Male-only unit within Callands Care Home.


Frequently Asked Questions about Callands Care Home

What types of Care is Callands Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Callands Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Callands Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Callands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Callands Care Home to the centre of Warrington?

1.9 mile(s) as the crow flies, distance by road may be significantly further.