Callands Care Home

Callands Road, Callands, Warrington WA5 9TS
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9.0 63 Reviews
  • Callands Care Home, Warrington
Callands Care Home in Warrington provides each care home resident with a safe, supportive home with excellent care.

The Coniston Unit is a male-only unit within Callands Care Home, providing specialist care to residents.

A team of trained, caring staff ensure residents receive care and can participate in a variety of stimulating activities to suit their hobbies.

Healthy food is served that also meets residents' dietary requirements.

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Care Provided by Callands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicki Costello (Home Manager)
  • Admission Criteria
    • Callands Coniston Unit is Male only.
    • Ages 18+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Callands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Callands Care Home Reviews (63)

Total of 63, showing 21-40
9.0

Callands Care Home has a Review Score of 9.0 (8.979) out of 10, based on 12 reviews in the last 2 years. Over all time Callands Care Home has 63 reviews.

Overall Experience

  • 34
  • 22
  • 4
  • 1
  • 2

Date Published

63
0
4
12
51

Review from Ian W (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Covid I visited daily, also entertained there (musician/vocal) free of charge. I knew most of the staff and residents.

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Review from Julie C (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely well cared for, he is happy and very well kept. He has lovely meals and is always treated really well. He is also always encouraged with his hobbies. Dad is very happy there.

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Review from Diane H (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all truly amazing. So kind, so helpful and full of love for the people they look after. During lockdown, I know they have looked after my mum and have been there for her when my sister and I aren't allowed to visit. Thank you.

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Review from Ian G (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered care in October 2020 during the peak of Covid. Callands Care Home, under extreme duress, have cared for and looked after my father. Great staff and management.

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Review from Pam S (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, taking care of my dad. Clean home. limited access due to COVID, due to COVID been difficult times. The staff have helped where they can. At difficult times my dad seems very relaxed and happy, always smiling when I see him.

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Review from Amanda C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are like family and treat all patients with great care and respect. There is a genuine, hardworking, dedicated team on the Grasmere unit where my dad is.

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Review from Gary S (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Found the staff friendly and efficient, but was disappointed by the manager's lack of compassion at a time when we as a family needed support. I felt she was dismissive. My sister was allowed in every couple of days to say goodbye. We understood COVID was a huge part but felt the manager did not try
to come up with a solution, we will never get another chance and we feel heartbroken, and to be given a 'review us' form 10 minutes after Mum passed away was very, very insensitive. We know it is the manager's discretion about visits, but we feel we were failed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At the time of the request to visit your mother who was poorly, we were in national lockdown and the home was in outbreak status. The manager explained to the gentleman who called to request to visit that there were already two designated visitors, per government and local authority guidance, and that we had to adhere to this. The manager informed the caller that this was not a discretionary choice but the visiting ruling in place at the time. We fully appreciate how heartbreaking these circumstances have been for families who have not been able to visit during the Covid-19 pandemic due to the restrictions in place. We concur it was not an appropriate time to give you a review form. We would like to apologise for this and thank you for bringing this to our attention. The manager would like to profusely apologise for coming across as dismissive and stated that this certainly was not her intent during these ongoing trying times for residents, family and staff.


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Review from Donna T (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family are very happy with the care provided here for my mum. My mum has been in a few care homes but this one at Callands Care Home is by far the best and my mum has the up most care and attention. We are all 100% happy and my mum is happy too. Thank you to all the staff.

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Review from E D (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only there for 5 days but the staff were great with him, even though he couldn't communicate very well - they always knocked on the door before entering and told him what they were going to do before they did anything. At the end they respected his wishes, they treated him with compassion
and dignity.
Thank you all so much.

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Review from Maurice C (Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and understanding and make sure that I am comfortable. They treat me as if I was family, they do not take short cuts when carrying out other duties.
The food is not always to my liking, I eat a lot of sandwiches as an alternative to the meals. The green vegetables are overcooked
and soggy.
I wish to thank everyone for their support in accepting me.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We believe you have met with the Head Chef to discuss alternative menu options you might prefer. I am sorry the green vegetables are not to your liking; we have met with the kitchen staff and staff on the unit to discuss this issue. Food kept in a hot trolley can contribute to vegetables becoming soggy and the staff have given assurance they will serve the meals promptly, which we anticipate will help to prevent this happening. Please feel free to liaise with the Head Chef at your convenience should you have any other food matters to discuss. Thank you for your lovely positive comments regarding our staff team who we know work very hard to provide the kindest care to our residents.


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Review from A D (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and support my mum is receiving. Owing to Covid restrictions I am not able to comment on all the options as I have not been inside the care home since Mum has been a resident. I appreciate that the staff keep me informed of Mum's progress and make the time to speak
to me when I have any concerns.

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Review from James D (Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

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Review from Melda T (Sister of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother passed away at the end of March but I will always be grateful for the wonderful care he received from the staff on Lakeside at Callands Care Home. We were treated like family and were always sure of a warm welcome. I began to look forward to my visits. When lockdown began video calls were
arranged and I was able to see and speak to him which was a great comfort and reassurance to him. I have made a return visit and although outdoors, the welcome was just as warm.

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Review from Janet G (Wife of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

always a fantastic, caring and helpful service. The team go above and beyond in supporting myself and my husband. The staff get a special mention for their dedication and hard work. You are all like family. Thank you!

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Review from B G (Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here and everyone is nice.

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Review from A B (Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's ok but I would rather be at home.

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Review from B B (Daughter-in-law of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is so kind, thoughtful and helpful. My father in law is so happy here especially since a new activity coordinator started last week. He used to stay in his bed but now he is up joining in the activities with the other residents and interacting. I'd love to tell you about certain carers and
nurses so they get the recognition they deserve but it states no names!

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Review from E H (Husband of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been very well looked after since she arrived here. She seems to be more aware of things at times.

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Review from J C (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. Friendly, helpful and extremely supportive. Fun and enthusiastic. My Dad was at Callands from October 2018 until he passed in June 2019. Now Mum is in their care since July 2019. Like a second home to me when I visit. The building is being renovated and updated and it's looking
fantastic. The staff do an amazing job.

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Review from R B (Daughter-in-law of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been a resident for less than 2 weeks in Coniston. The staff are all helpful and friendly. Thank you to the staff nurse for helping him get up and out of his room and changing him from a grumpy man to a happy man.

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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Callands Care Home is calculated as follows: ( (87 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 144 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.458 Points relating to the number of positive Reviews for Callands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 11 Positive Reviews ÷ 24 = 0.458

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Vicki

Vicki Costello

Job Title: Home Manager at Callands Care Home

Welcome to Callands Care Home, where we are dedicated to creating a warm, supportive and homely environment for our residents.


The Coniston Unit is a Male-only unit within Callands Care Home.