Callands Care Home

Callands Road, Callands, Warrington WA5 9TS
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9.0 63 Reviews
  • Callands Care Home, Warrington
Callands Care Home in Warrington provides each care home resident with a safe, supportive home with excellent care.

The Coniston Unit is a male-only unit within Callands Care Home, providing specialist care to residents.

A team of trained, caring staff ensure residents receive care and can participate in a variety of stimulating activities to suit their hobbies.

Healthy food is served that also meets residents' dietary requirements.

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Care Provided by Callands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicki Costello (Home Manager)
  • Admission Criteria
    • Callands Coniston Unit is Male only.
    • Ages 18+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Callands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Callands Care Home Reviews (63)

Total of 63, showing 41-60
9.0

Callands Care Home has a Review Score of 9.0 (8.979) out of 10, based on 12 reviews in the last 2 years. Over all time Callands Care Home has 63 reviews.

Overall Experience

  • 34
  • 22
  • 4
  • 1
  • 2

Date Published

63
0
4
12
51

Review from Carol S (Sister of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lived the last five months of his life here and was extremely well cared for, the staff were brilliant with him, he could be difficult to help at times due to his condition, but the nursing staff had a lot of patience with him and made his last months very comfortable, he wanted for nothing
and his family were always informed about his condition.
I cannot thank the staff enough for there caring and patience, although my brother did not take advantage of the many events that the nursing home provides for the residents, I know there are plenty of activities going on daily.


Special thanks to you all.


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Review from Elaine R (Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were friendly and caring, very professional and supportive. The nursing staff were excellent.

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Review from A C (Grandson of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience here was a good one. All the staff seem very professional but also kind and caring at all times. This is also the same for all the residents.

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Review from G W (Nephew of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty has been a resident of Callands Care, Warrington, since July 2018. Her care is excellent, attending to her needs with patience. She has been encouraged to mix and socialise with other residents.


Her care is attentive, friendly and compassionate.


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Review from S L (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home provides everything that Mum now needs. (She is not mobile and has dementia).
The staff are extremely hard working, yet the care and compassion with which they treat residents shine through. There is always a smile and a friendly word and they are never too busy to talk about how Mum
is doing.
Because of Mum's condition, she doesn't remember anything about her care, but it's always simple to find out if she's eating well/off food.
Given that this is where Mum needs to be, rather than wants to be, it is a very positive experience and is a credit to this caring team who work there.

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Review from Ken L (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and helpful day and night. My Mum is well looked after.

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Review from Gaynor W (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the carers at Callands Care Home certainly live up to their title and fulfil their caring role. They are helpful, considerate and kind and ensure that they really know their residents as individuals and show great respect to all the residents in their unit.

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Review from N M (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unit runs like clockwork with some carers more, permanent carers needed. Less paperwork.
Bigger choice of food. More entertainment for some.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Unfortunately, all care homes have a level of documentation that needs to be completed and this is to ensure that we deliver quality care at all times and can evidence this. The Chef and the kitchen staff are directed by HC-One regarding summer and winter menus and they are always accommodating and are happy to provide dishes to individual’s requests. We have reviewed our wellbeing hours this year and have found that we are now offering a wider variety including trips out; if there are any specific requests we would welcome suggestions in order for us to improve our service.


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Review from Jennifer H (Resident) assisted by family/friend published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the staff very helpful and caring. Delicious meals. Lovely clean rooms. Very happy here.

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Review from Amanda W (Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am receiving on Lakeside Unit.


They are all very helpful and are always there to listen to you or help in any way they can.


I have been on this unit for 17 months and I am enjoying my time here.


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Review from Robert W (Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are helpful and extremely friendly.


The food could be better ie more choices.


The gardens need a little TLC.


Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always lovely to receive positive feedback; thank you for your kind comments on our staff team. I am however very sorry that you feel there is insufficient food choice. We have seasonal menus specially designed to offer high nutritional value using quality ingredients for our Residents and, where options are not selected, we do offer alternatives. With regard to the gardens, the grass is recently cut and other areas are being attended to. Please do liaise with the Home Manager for any concerns you may have so that they can be immediately addressed.


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Review from Saffron (Granddaughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this care home for any family member. I was disgusted on my first visit as was let in by builders and could walk up without signing in and no reception. Organisation of whole staff was horrendous. Commode not emptied. My nan went in on a Friday and wasn't offered a wash once on her
respite visit, finally, a family member came and did it! Disgusting! Place generally untidy and trailing wires in her room. Staff unhelpful. Taken things out of room such as her own fan and nebulizer mask never to be seen again as no one knows where they are. My nan came in for 2 weeks respite and discharged herself it was that bad. I hope this improves for other's sakes.

Reply from Clare Sheehan, Care Advisor at Callands Care Home

I am sorry that you feel the service you have received has not been to the standard expected and I would like to thank you for taking the time to raise your concerns. There was a large amount of building work being undertaken and, unfortunately, there were occasions when workmen allowed Visitors to pass through and freely enter the building without access codes and we can only apologise for this, if this was brought to our attention we would have dealt with it immediately.
Regrettably, the trailing wires were caused by the two fans required by the Resident, as well as having a nebuliser plugged in, the Nurse advises she did suggest the fans were repositioned however they were required in a particular place. The Carer recalls helping with belongings to the vehicle at the end of Respite Care and we can advise that the fans and nebuliser were returned. Apologies for any distress this may have caused yourself or your Grandmother.


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Review from Jean M (Wife of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband could not have been cared for any better. The staff were wonderful. His last few months will be remembered by me as more than comfortable. Please convey my attitude to the staff.

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Review from L B (Resident) assisted by family/friend published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lakes side staff look after me very well. I'm always kept clean and tidy with drinks given to me when I ask for them.
My room is always clean, thanks to the staff.

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Review from C T (Resident) assisted by family/friend published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice friendly place. Staff are helpful always. Something going on for the residents.

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Review from TR (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially, the care and support provided were of a good standard but this was not consistent or maintained,
some excellent staff are not always supported by those around them which is a shame.
The rooms are good and the food is excellent.
It is difficult to see information and to get updates.

Reply from Claire Hurworth, Careline Manager at Callands Care Home

Thank you for your comments regarding the care at Callands. Please feel free to make an appointment with the deputy to discuss any concerns you have. We are pleased that you are happy with the size of the rooms and the standard of the food and we will pass these comments onto our staff team. We hold regular resident/relatives meeting where information is shared these are advertised around the home up until May 2018 next year.


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Review from M A (Son of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father would often tell me that a high majority of the CSW at Callands didn't listen to his needs and would, in particular, rush him when getting him up in a morning. There was one particular male staff member on nights at Callands who he said was always heavy handed with him.
I felt, being a nurse
myself (his son), that the nursing staff often did not pick up on health issues and often I had to raise these to them. I would be happy to go through these in more detail if you so wish. Also, he was only taken out once in 18 months. Not good enough.

Reply from HC-one, Careline Team at Callands Care Home

Thank you for your feedback with regards to Callands Care Home; we treat all feedback received seriously as this assists with improving the service we offer. The concerns you have referred to occurred in October 2015 and were fully investigated by ourselves as well as external professionals to achieve the best outcome. Should you wish to discuss these concerns further please don't hesitate to contact the home's Deputy Manager to facilitate this.


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Review from C B (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main thing I would like to highlight would be the staff on Windermere Wing of Callands Nursing Home. They were fantastic with my mum. Very caring, patient, trying to encourage her in activities and trying to get her to eat and drink when she was poorly. I can't praise them enough in my mum's last
days. So caring, so compassionate and looked after her right to the end and treated with dignity. Only small criticism would be the room could be updated but perfectly adequate and food could be bit more varied. She felt safe and secure.

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Review from TWB G (Father of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son died in hospital in November 2016 having been transferred from Callands.
The staff at Callands were very kind. My son had many problems and could only ingest purees with any safety. He was very frustrated because he could not walk. The staff were very encouraging and I don't think he could
have had better treatment anywhere else. My son did not want to take part in any activities.

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Review from G A (Son of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The support and communication from the staff during her 'settling in' period and subsequently was marvellous. I can't speak highly enough about the level of patience, understanding and warmth exhibited by the staff; it was a pleasure to watch and marvel at.

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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Callands Care Home is calculated as follows: ( (87 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 144 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.458 Points relating to the number of positive Reviews for Callands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 11 Positive Reviews ÷ 24 = 0.458

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


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Meet the Team (1)

Vicki

Vicki Costello

Job Title: Home Manager at Callands Care Home

Welcome to Callands Care Home, where we are dedicated to creating a warm, supportive and homely environment for our residents.


The Coniston Unit is a Male-only unit within Callands Care Home.