Review from Carole N (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

My mum is bedridden after a stroke and not happy to be moved. She shouts out of fear and discomfort when staff have to move her. That being said everyone is so kind to her and reassures her. I am happy in the knowledge that my mum is receiving the best care available.

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Review from Linda H (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

My dad had been in a different home, and we chose to move him as we weren’t happy with the care. Since being here it doesn’t matter when we visit, he is always clean and well presented. He’s stayed a good weight and is obviously well cared for.
The staff are amazing and so friendly and cheerful.
Couldn’t

wish for more from a care home for my dad.

Reply from Michelle Duvall, Home Manager at Green Park Nursing Home

Thank you so much for your positive comments. At Green Park, we strive to provide a high level of care whilst maintaining a homely atmosphere.

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Review from Paul J (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience

Dad moved to Green Park in July 2019 and remains a resident there. He has Alzheimer’s Dementia and has also suffered from pneumonia, which seemed to speed the progress of the dementia. We have been hugely impressed by the staff at Green Park. Dad has been cared for with dignity and respect, whilst also

maintaining a sense of fun too. The home feels like a family and his care, especially when he has been at his lowest points, has been personal and professional. Small things, but arriving unannounced to find a carer in his room with him, reading to him, as he was pretty unresponsive, proved that this was no show, but genuine care which goes on when nobody is watching! I would highly recommend anyone to consider here for your loved one.

Reply from Michelle Duvall, Home Manager at Green Park Nursing Home

At Greenpark we strive to create a family atmosphere. The staff at Greenpark are dedicated to person-centred care, and ensure, especially during this difficult time, that all residents continued to receive the same high level of care.

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Review from Sharon P (Cousin of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

My cousin has been at Green Park for several months now. She has a form of dementia and could no longer manage at home. She appears so happy here and is looked after so well. The staff are friendly, professional and truly caring. Since we have all been in lockdown they have continued to provide an outstanding

level of care, which brings me to tears. Thank you all so much. Take care and stay safe.

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Review from Sandra L (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

I feel my dad is treated with kindness and respect by the staff, although personal interaction is limited due to time constraints due to carer/resident ratio. Food is well prepared and plentiful. The entertainment team are helpful and imaginative.

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Review from Helen B (Niece of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My aunt was placed at Green Park in emergency circumstances, but we could not have chosen anywhere better. My sister and I are so impressed by the high standard of care given and the kindness and compassion shown by the manager and her team on Cavendish unit. There is a very friendly, welcoming atmosphere

and the carers ensure that all residents are treated as individuals. A special mention for the hard working activities team, who are so enthusiastic and go to so much effort to make the days more special for their residents. It is obvious that there is a real sense of team here and that the staff genuinely care about the wellbeing of residents.
We live some distance away and are not able to visit as often as we would like, but are reassured that our aunt is receiving the best possible care.
A huge thank you to all the carers and staff, who have coped so brilliantly throughout the lockdown period.

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Review from Paul (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My mum is a resident at Green Park for the last 12 months. We would highly recommend this care home to anyone. The staff are always courteous, attentive, very caring and respectful. There are always activities (both internal to the care home and outside of it with trips to local areas) for the residents

to take part in if they wish. The meals provided are tasty and well portioned and they will make arrangements for specific allergies. Our mum is far healthier here than she was when being cared for at home and for her health and well-being (whilst a hard decision to make) has proven day after day to be the right one for her, as she loves being a resident at Green Park.

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Review from Jayne M (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

My mum loves it here, she is always up to something with the activities team who are amazing. All the staff are caring and excellent at their jobs. The home is always clean and tidy and the food looks lovely when I’ve visited during meal times. Green Park is a place where my mum is a lot happier, much

better than when she was being cared for at home. My mum has put on weight and is in a far safer environment with no falls over the last 6 months and no infections either. She is well looked after and this is a credit to the staff here.

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Review from Sandra C (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

I chose this home for my mother because of their amazing activities team, who I had come to know through my work. However, it has quickly become obvious that each and every member of the staff at the care home is invaluable for their kind, compassionate approach to the residents. Highly recommended.

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Review from Melanie C (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

My mum went into Green Park in January and I cannot recommend this place enough, it is fantastic the care they go to and the entertainers are fantastic. All of the gang, amazing! My mum was very much a home person and did not socialise well but the team have made her feel like one of the family there.

Thank you so much.

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Review from Mags A (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

Excellent care home with the best staff! Always go above and beyond! It’s clean and never smells! It’s a proper home from home. My mum was so well looked after but feel the government has let care homes down in the current environment but thank god these homes care so much! Green Park is amazing.

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Review from Amanda C (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

I, like many, never thought my mother would end up in a home. After managing her dementia ourselves for 6-years, it was the right thing to do. After enormous research, GreenPark ticked all the boxes for us. We were warmly welcomed three times beforehand, turning up unannounced. It's a beautiful place,

all staff are very friendly and caring. Mum receives great care, and we are totally confident she is in safe hands. The meals are freshly cooked and of the highest standard. We cannot praise the staff enough. Each day the activities staff engage the residents with things such as baking, crafts and themed celebrations. It's clear how much the staff all love their work at Green Park. Visitors are encouraged to join in, there is a beautiful tea room, and sweet trolley, coffee and cakes often brought in by friends and relatives. Green Park really is in the heart of the local community.

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Review from Kirsty C (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My Mum has been a resident since 2011, and the care she has received has always been great. I am spurred on to write this review now in response to the care love and attention not only the residents but also, what the families have received during the Covid -19 lockdown. The carers are making every

effort to keep our loved ones safe and have had to step into the family’s role too.
They have done all they can to keep them entertained and keep their spirits up - both the carers and the amazing activities team who deserve a special mention. I can't think of anything that could have been done better during these very difficult times - just amazing. Thank you all of you.
Every staff member whatever their role is dedicated, caring and special

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Review from Helen T (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My mum has been in there for over 12-months now; I cannot fault them at all.
These past 3/4 months have been really hard as not been able to come in to visit, but regular video calls from her have made a hard situation easy. I'm just glad to know she's being well looked after. Thank you to all the

staff.

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Review from Simon B (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

This care home is my mums second place after her first care home couldn't meet her needs. Turns out it was the right place for mum, they do a good job with a disease (Alzheimer's) that can be difficult to manage in later stages. Nowhere is ideal, but glad we found this place for mum and I would recommend

it especially if needing EMI placement.

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Review from Joe W (Great-Nephew of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

My Great Aunt was a resident here and she was looked after with great care, compassion and dignity.
There is always a lot going on in the home and all the staff are very lovely.

Reply from Melissa Thompson, Home Manager at Green Park Nursing Home

Many thanks for taking the time to leave a review for Green Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe your Great Aunt was cared for with compassion and dignity. It is also pleasing to hear you find all our staff to be lovely. Kind regards.

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Review from P W (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

I enjoy coming to the care home to see mum because I know she is happy and well cared for.
All the staff are helpful and friendly. The management show good communication with me, my sister and wife when needed. Recommend the home to anyone.

Reply from Mellisa Thompson, Interim Home Manager at Green Park Nursing Home

Many thanks for taking the time to leave a review for Green Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you enjoy coming to visit our home and that you know that your mum is happy and well-cared for. It is also pleasing to hear that you find all of our staff to be friendly and helpful.
Kind regards, Mellisa Thompson, Interim Home Manager

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Review from Marjorie F (Sister of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

I have visited my brother for the first time today, I find the home very friendly and all the staff were very helpful to the residents and visitors.
My brother looks very well and well cared for, he said that he is very happy here which our family are contented and do not worry about our brother. Thank

you all for all you do for him and keep him safe.

Reply from Sandra Watkins, Home Manager at Green Park Nursing Home

Many thanks for taking the time to leave a review for Green Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be friendly and helpful. It is also pleasing to hear that your brother says that he is happy at our home and that this gives you and your family peace of mind.
Kind regards, Home Manager

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Review from C H (Cousin of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

My cousin was looking in good health, clean clothes, her personal care (which she cannot do for herself) was apparently good. She was offered a choice of drinks. Staff engaged with her and others in a positive way.
TV and music were both in the lounge. I asked for one to be turned off because it was

too noisy to talk. The TV was pointless. Music on its own would be better but suited to the age of residents, not current pop music.
Appeared to be agency staff on duty. One very inexperienced and out of her depth.

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Review from S C (Wife of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience

The care given to my husband, who can be very demanding and difficult, is extremely professional and always with a kind thought and expertise.

Reply from Sandra Watkins, Home Manager at Green Park Nursing Home

Many thanks for taking the time to leave a review for Green Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you find the care provided for your husband to be kind, professional and with the relevant expertise required.
Kind regards

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Green Park Nursing Home

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