High Peak Lodge Residential & Nursing Home

Bedford Square, Off Chapel Street, Leigh WN7 2AA
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9.7 25 Reviews
  • High Peak Lodge Residential & Nursing Home, Leigh
High Peak Lodge Residential & Nursing Home specialises in temporary respite and nursing care, as well as being skilled in helping individuals with physical mobility issues and those with palliative care needs.

The lodge has comfortable bedrooms and homely lounge and dining areas, all with en-suite facilities and staffed by a professional team who follow carefully compiled care plans to make sure service users receive the attention they require.

High Peak Lodge is welcoming to visitors and takes the concerns of its residents' loved ones very seriously.

High Peak Lodge Residential & Nursing Home is part of Qualia Care Limited.

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Care Provided by High Peak Lodge Residential & Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yvonne Russon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • High Peak Lodge Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • High Peak Lodge Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


High Peak Lodge Residential & Nursing Home Reviews (25)

Total of 25, showing 1-20
9.7

High Peak Lodge Residential & Nursing Home has a Review Score of 9.7 (9.725) out of 10, based on 10 reviews in the last 2 years. Over all time High Peak Lodge Residential & Nursing Home has 25 reviews.

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Review from A S (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at High Peak for 15 months, during this time she has been well looked after. She enjoys the food and her interaction with the staff.
Every time we have visited, the staff have been helpful and the room's very clean.

Reply from Rachael Clough, Regional Manager at High Peak Lodge Residential & Nursing Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review from Anne B (Wife of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

High Peak Lodge Residential & Nursing Home is a large detached property with a large garden for the residents. The rooms inside are spacious and well-maintained. The bedrooms are also spacious with en suite facilities. The management and carers are very friendly and efficient.

Reply from Rachael Clough, Regional Manager at High Peak Lodge Residential & Nursing Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review from P C (Son of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was reluctant to go into a home, but once in, he had the best care possible. The carers gave him so much care and attention that he loved being there. I feel he's had the best quality of life he possibly could coming towards the end.

Reply from Rachael Clough, Regional Manager at High Peak Lodge Residential & Nursing Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at High Peak Lodge.


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Review from Jean C (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about putting him into a home as we have been together and married for 62 years. His quality of life at home was not good and was very hard for me to care for him. When he went in, he was welcomed with open arms, and the care and attention they gave was outstanding. All the visitors
were made welcome and also cared for. I, myself, always offered a cuppa. Fantastic place to go.

Reply from Rachael Clough, Regional Manager at High Peak Lodge Residential & Nursing Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at High Peak Lodge.


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Review from Gaynor R (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in High Peak Lodge on a short-term placement for about the last 2 months. She had previously been in a different home that basically just left her in bed all the time for a month. Since Mum has been here, I have nothing but praise for the nurses, carers and all staff at the home. They
are wonderful with her and ensure she is up, dressed and in the communal areas every day, mingling and keeping her mind active. Today was her birthday and when I visited they had planned a surprise with all the staff, singing 'Happy Birthday' to her as they took a cake with candles for her to blow out. She was overcome with emotion, it was such a thoughtful and lovely surprise. I feel so comfortable there myself whenever I visit. I know she is being well looked after and is safe and loved.

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Review from Robert S (Husband of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in High Peak Lodge Residential & Nursing Home for over five years. I have never had any concerns about any aspect of her care. She has always received respect and love as we all as very good care. I do not ever remember any instances where I was concerned about her well-being.

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Review from J J (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I write on behalf of our family - our mother has been in High Peak Lodge Residential & Nursing Home since December 2021. She a difficult case for staff due to family conflict. However, my mother loves her home at High Peak. She has a fantastic relationship with all staff and residents. She enjoys partaking
in all activities. The staff are extremely patient, friendly and helpful. They ensure she has a balanced diet of regular visits from all her family. Staff are extremely professional and on the whole, as a family, we are extremely satisfied with all aspects. Would highly recommend.

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Review from Bob G (Husband of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my wife at High Peak Lodge for five years, and I cannot praise the staff and management enough. I am always warmly greeted, and the staff are very pleasant. The home appears to be well-run, and I am kept informed of any issues regarding my wife's condition.

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Review from Patricia B (Partner of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When first visiting the home, we noticed that it felt very homely and didn't smell of anything nasty - it just smelt nice, it was clean, and the residents looked happy. They looked like they were being looked after well. All the staff go the extra mile while caring for the residents. I feel confident
that my partner is being cared for, as well as I would care for him if I could.

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Review from Susan C (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I have visited, Mum is clean and comfy and seems happy to be here. All staff take time to take to her; she has favourites. Before reviewing, I asked her how she feels being here, and she is happy, which is all we can ask for.

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Review from Louise B (Granddaughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved to High Peak Lodge Residential & Nursing Home in January, she required palliative nursing care and although she was only at the home for just under 5 weeks we cannot praise the staff here enough. The manager, nurses and care staff all took the time to regularly communicate with the family
and offered comfort and support as my nan’s health deteriorated.
My Nan sadly passed away at the end of February surrounded by her family, with comfort and dignity due to the high level of care provided by the home. We are so grateful to the care provided in the last weeks of her life and on the day she passed. We could not have asked for any more support on that day.
As a social care professional, I had previously heard good feedback about High Peak Lodge and had some interaction with the manager of the home that led me to believe that my nan would be well cared for here and resulted in this being our preferred home.
Thank you so much to all the staff at the home.

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Review from Nigel M (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place, I cannot thank this home enough for what they have done for my family, they have been caring for my Dad, till he sadly just recently passed away. They also are looking after my Grandma, who has been with them since August (2020) she was only given 3 months and these amazing people got
her to her 100th birthday in February and she is still going strong. All the staff from the management down are just fantastic, I cannot recommend enough.

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Review from Craig G (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in this care home for two years and in that time she made lots of friends and formed great bonds. We had peace of mind she was well looked after and her special care was catered for her.

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Review from Lorraine M (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive things to say about High Peak Lodge, despite the fact that my mother sadly only had the benefit of this home for two weeks before she passed away. After having contact with a number of different care homes locally, High Peak stands out as a friendly, warm, empathic home.
Although many homes say that they focus on the individual, this is borne out in the whole culture of High Peak. I remember the manager asking me about my mother prior to her moving to High Peak, and when I started to talk about her physical needs she was clear that her priority was to learn about my mother's character; this was a refreshing contrast to the questions I had been asked by other care homes and even social care staff. The manager is clearly very committed to making the lives of her staff, residents and their relatives as positive as possible; the staff all spoke very highly of her, as did she of her staff. I cannot recommend High Peak highly enough.

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Review from Brian M (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was set to High Peak Lodge for the last few weeks of her life, all the staff were very supportive and kind and mum was looked after really well. It was a tough time but we were all supported really well there.

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Review from A M (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at High Peak Lodge for 6 months and was always treated as an individual with dignity and respect. Dad's spiritual needs in addition to physical and emotional care were included by all staff, which meant a great deal to his family and friends, especially when unable to see him in person due
to covid restrictions. All staff should be proud of the care they give and the 'extra mile' they go. Thank you.

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Review from Janine T (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

2020 has been a challenging time for everyone, but having to place your mother in care following a stroke alongside Covid restrictions was heartbreaking. Thankfully the management and team at High Peak were welcoming and wonderful with mum nothing was too much trouble. They felt like an extension of
our family. Knowing mum was safe and being looked after meant the world to us, care staff does not get the credit they deserve. Covid meant no face-to-face visits but the home set up video calls for family and window visits which were really appreciated and valuable to maintain contact especially during mum's last months. At all times we were kept updated if the nurse was required for anything big or small, unlike many hospitals. The activity coordinators set up a WhatsApp group so family and friends could share photos and videos with mum and the home could share photos with us of mum joining in activities, priceless during covid times. I cannot thank or recommend High Peak enough

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Review from Phil T (Son of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted to High Peak in May 2020 after surgery and due to advanced dementia and is still a resident under the covid arrangements.
I cannot speak highly enough of the care our Mother has received from the whole team from the nursing team and domestic staff to the leadership team.
Despite
the challenges of the pandemic period, this team have managed to find a balance of superb open and honest communication whilst maintaining a 'home from home' feel with lots of friendly interaction and humour which our Mother loves!
A special mention has to go to the activity co-ordinators who provide sensory interaction and enable the whole family to stay in touch with Mum via a private, family WhatsApp group - this lifeline has, without doubt, made a huge difference to the otherwise adverse impact that the pandemic restrictions could have had on her health and wellbeing.
A huge thank you from all the family to everyone at High Peak for everything you are doing!

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Review from Louise G (Granddaughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really happy that my grannie was at High Peak. She was so well looked after, all the carers and other staff were lovely. I used to visit with my dog, we always got a warm welcome and she used to love coming to the home. The atmosphere is very homely and it was a perfect place for my grannie to
live her final years. I've visited during numerous activities for the residents, there was so much going on that I didn't get to see, but I saw plenty of posters and photos of the activities. They really try to make the days happy and full for the residents. High Peak is an amazing nursing home, and I will always be grateful that they looked after and cared for my grannie as if she was their own family member.

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Review from Kathleen G (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy that mum got a place at High Peak and the support and care given to mum was outstanding. As mum's deputy I had to deal with finances and other paperwork and knowing that she was being well looked after gave me peace of mind. The honest and open communication between the home and family
was very much appreciated. It was only fitting that on the day of the funeral mun should leave from High Peak as this had been her home for four years. The staff turned out to say goodbye and the guard of honour was very moving. This will stay with me for a long time.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for High Peak Lodge Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for High Peak Lodge Residential & Nursing Home is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Peak Lodge Residential & Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Carol

Carol Mills

Job Title: Care Home Manager

I became the manager of High Peak Lodge in 2017 and this is my first job for a private care home following a long and varied career in several sectors. I qualified as a nurse in 1984 and worked at the former Hope Hospital in Salford as part of its community learning disabilities team for 17 years.


I was then a programme manager for environmental regeneration charity Groundwork for eight years and five years I was a manager, rising to head of operations, at the Carers Trust For All.


I am able to put my combined knowledge and experience to good use at High Peak Lodge. My overriding interest is in the quality of care for vulnerable people.


The thing I like best about my job is the people – our residents and staff. There is great camaraderie in our team and a real willingness to go the extra mile, every day.


Frequently Asked Questions about High Peak Lodge Residential & Nursing Home

What types of Care is High Peak Lodge Residential & Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does High Peak Lodge Residential & Nursing Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does High Peak Lodge Residential & Nursing Home have?

There are 39 Single Rooms.

What are the Facilities & Services at High Peak Lodge Residential & Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is High Peak Lodge Residential & Nursing Home to the centre of Leigh?

0.5 mile(s) as the crow flies, distance by road may be significantly further.