The Old Vicarage & The Willows Care Home

Fir Tree Lane, Burtonwood, Warrington WA5 4NN
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9.8 74 Reviews
  • The Old Vicarage & The Willows Care Home, Warrington
The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.

It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest residents.

This is a 59 bed home with two distinct and separate facilities: The Old Vicarage is an impressive and charming listed building, beautifully restored and refurbished to the highest standard. The Old Vicarage & The Willows Care Home is designed for both residential and nursing clients, with most bedrooms having en-suites.

The home has developed a great reputation with the Regulators and the Local Authority for providing excellent care in a wonderful environment.

The Willows Unit is a purpose built 25-bed extension especially designed for those experiencing varying degrees of dementia. It is a wonderful modern facility which has many specialist features designed to best support the residents living with dementia. All bedrooms have en-suite facilities and the home has two lounges, an activities room and a large conservatory with access to extensive private landscaped gardens.

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Care Provided by The Old Vicarage & The Willows Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ally Greenall (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Old Vicarage & The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact The Old Vicarage & The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


The Old Vicarage & The Willows Care Home Reviews (74)

Total of 74, showing 1-20
9.8

The Old Vicarage & The Willows Care Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time The Old Vicarage & The Willows Care Home has 74 reviews.

Overall Experience

  • 65
  • 7
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Date Published

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Review from Janice B (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my Mum today she was having afternoon tea with the other residents. It was a lovely atmosphere. The staff organise some super afternoons and everyone enjoys themselves. It is a pleasure to visit my Mum. I would like to thank all the staff for making my Mums life comfortable and for giving
me peace of mind.

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Review from Karin R (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking through the door the management and staff are caring and empathetic both to the resident and the family. Both my parents have been in care homes but the Old Vicarage really does feel like mum's home. The staff couldn't do more for the residents it really feels like one big family. I really
couldn't recommend it more. Thank you for everything you do! xx

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

What a lovely review of The Old Vicarage & The Willows Care Home! We have wonderful team at the home and are really pleased that you feel they are caring and empathetic to both residents and their families. We are really glad that you feel part of the family! Kind regards


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Review from C S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in this home following a hip fracture. As it was the far side of Warrington it was inconvenient. However, I rapidly came to realise the care was excellent, so when we had the option to move him, we didn't. I always felt welcome when visiting. It was never a problem to speak to staff
about Dad and indeed they frequently offered information and updates. All the staff got on well with each other and the atmosphere was homely. Even admin and cleaning staff knew residents by name and interacted with them. The entertainers were excellent - they identified ball games as Dad's favourite activity, the only problem here was there was only two of them! Others involved in Dad's care independently volunteered the information that staff were helpful and knowledgeable.

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

Thank you for your lovely review of The Old Vicarage & The Willows Care Home! It's great to know that you find the care home homely, care excellent and the team helpful and approachable! Your Dad is a well-loved member of our community and we love having him join in with the activities like the ball games. Our team are dedicated to providing the best of care to your Dad and are always happy to speak to you and answer any questions you may have. We look forward to seeing you soon! Kind regards,


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Review from B C (Sister of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always treated with courtesy and respect. I am involved in my brother's care and consulted when changes in his management as planned. I am in admiration of the relationship between carers and residents, the support and kindness enable their good health to flourish.

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

Thank you so much for your kind review of The Old Vicarage and The Willows Care Home! Our team work hard to build great relationships with both our residents and their relatives and it's great to know that you are treated with courtesy and respect. Kind regards.


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Review from S M (Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and welcome, nice clean home, all residents look happy and pleased to see you.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thanks so much for taking the time to write a review and for giving us a 5-star rating! With best wishes, Managing Director.


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Review from Sharon R (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum this evening, my mum looked beautiful she was glowing and talking to me (she never usually speaks to me) I was so happy that I cried that my mum was looking amazing.
I know there’s new staff and I do believe that this is a contribution to my mum looking so well, my mum does relate
to younger people, but the care my mum is getting is amazing.
Thank you.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for your fantastic review and your 5* rating. Your review both made me smile and brought a tear to my eye as I imagined you with your mum. It is great for new care seekers to read reviews like yours to better understand what life is like at The Old Vicarage & Willows. With best wishes.


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Review from C C (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased they are looking after dad very well and the ladies are so happy.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for your comments and 5* rating. I look forward to meeting your dad next time I'm at The Old Vicarage and Willows.


With best wishes


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Review from Jackie W (Wife of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted on the 11th November 2022 and the care they gave him was 1st class. Staff always friendly and willing to have a chat with us. I cannot praise each and everyone enough, they go above and beyond.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What a fantastic review. Thank you so much. It's great to read that your husband had 5* care.
With best wishes,
Managing Director


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Review from Edward G (Husband of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are all very caring and helpful. Enjoys mealtimes with very varied meals. Would like to use the lounge/garden more often. All staff are doing a great job. I would like to thank you all.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for taking the time to tell us how helpful and caring the team are. I believe there is lots of work going on to improve the gardens and since the weather has been lovely, everyone is out and about in the garden more.
With best wishes,
Honor


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Review from A B (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to the home in October 2022 and since then she has flourished, which is down to the excellent care and attention.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What a lovely review. Thank you for taking the time to share it. I'm glad to read that your mother has flourished since coming to The Old Vicarage and Willows.
With best wishes,
Honor


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Review from Simon Q (Son-in-law of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving here recently from a care home that didn't have nursing care, my mother-in-law has perked up considerably and looks 20 years younger. She is getting much more involved with other guests and is starting to enjoy life more.
The staff are extremely friendly and helpful and the food is on
another level. So glad we managed to get her in here.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What a wonderful review. I think I'll move in if I could feel 20 years younger! It's great to read that your mother-in-law is doing so well. It's amazing what a difference great care can make.
With best wishes,
Managing Director.


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Review from Martin E (Friend of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful, and couldn't do enough for the residents.
My friend is very happy here.
Very good atmosphere and environment.
Lovely and clean building.
The food looked excellent.
Managers are very approachable and helpful.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Wow - what a wonderful review. Thank you so much for taking the time to share your thoughts and giving us five stars. It's great for the team to see what a positive impact they have.
With best wishes.


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Review from Sarah L (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without question one of the finest care homes in my opinion. The staff are a credit to the care profession - highly trained, kind, empathetic and superb in all they do. My father has been treated with the utmost respect and dignity and kept comfortable and safe. Their care and concern extended to me
and my family. The staff went above and beyond what anyone would expect. I cannot thank them enough for the empathy and compassion we have received. We shall always be truly grateful.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for taking the time to write this wonderful review. It's lovely for team members to read what a positive impact they have made on not only your father but to you and your wider family.
With best wishes,
Honor.


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Review from Yvonne M (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to The Old Vicarage in September. My family and I are delighted with the care my husband is receiving. The nursing staff and carers are wonderful with my husband. His room is very nice and overlooks the fields. The food is excellent and also the activities are really fun and
interaction with the residents is second to none.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you for your kind words about The Old Vicarage & The Willows Care Home! It's great to know that you are delighted with the care that your husband is receiving and that the carers at the home are wonderful with him. I'm pleased too that you feel his room is nice, with a great view. Our team prides itself on the food and the activities that are on offer, so it's nice to know that you feel they are second to none! Kind regards, Honor.


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Review from John G (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in on December 23rd (one week ago) and the organisation here is excellent, efficient and very friendly. Easy and accommodating to deal with whilst very professional. My mum is happy and safe here with very caring and attentive staff, making it feel like a big family. Every detail is
thought of and maintenance is constant. All round excellent.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you for your lovely review of The Old Vicarage & The Willows Care Home! I'm so pleased that your mum is settling in well and is happy and safe. She is already fitting in as part of the family! Our team work really hard to ensure that they are organised, efficient, accommodating and professional, all in a friendly way, with a smile on their face! It's great that you see the home and staff as excellent and we will continue to do our best to be that for you! Kind regards, Honor.


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Review from P J (Husband of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care home is satisfactory with the patient, my wife, being well cared for.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for taking the time to write a review. It's good to read that you feel your wife is being well cared for.


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Review from Dylan F (Great-grandson of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursing home who have been excellent in the care and wellbeing of my Gran.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thanks for taking the time to write a review. It's great to read such a positive review and to hear about the excellent care your Gran is receiving. Best wishes, Honor Keatley, Managing Director.


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Review from Christine M (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mum gets good care in a safe environment. The staff are helpful and courteous and the home is clean and nursing care is good. I have left the management rating blank as I haven't met the current manager. The staff turnover, particularly at management level, is very high. I do know the deputy
manager. There are many issues with the hoist equipment and lack of batteries - this can be a problem for Mum. The activities are excellent and there are many opportunities.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for taking the time to write a review. I will speak with the Home Manager regarding the issues you raised, however, it is good to read that you feel your mum gets good care in a safe environment.


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Review from Carole L (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is one of the longest residents at the Old Vicarage being eight years in dementia. They have their ups and downs like most care homes, but their care for my mum over these years has astounded me. They are not just there for mum but families too. When your family member goes into the care system
you can feel locked out. I can honestly say, apart from the covid period, they have and still do, support me with Mum. The care staff go out of their way to help you and will talk you through any stage. Always professional.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What a wonderful review. Thank you so much for taking the time to write it and for acknowledging the hard work of the team.


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Review from Joanne F (Niece of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has spent the last 8 years in The Old Vicarage, on the Willow's Unit. During this time she has always been shown great respect and cared for by the staff. She has always had her needs met. If I have any queries, they are dealt with quickly. My aunt's care is discussed regularly and I am contacted
before any changes take place. There have been lots of activities for the residents and pre-covid, these often included invitations to the residents' families. The staff are caring and make the residents feel part of a large family. Thank you.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

It's great to read how happy you are regarding your aunt's care, thank you for sharing this.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for The Old Vicarage & The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for The Old Vicarage & The Willows Care Home is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for The Old Vicarage & The Willows Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Ally

Ally Greenall

Job Title: Home Manager

Joined: 2022

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.


I am a qualified RGN and have been nursing since 2009.


I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.


Sarah

Sarah Powell

Job Title: Deputy Home Manager

Joined: 2022

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.


I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.


I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.


Jo

Jo Smalley

Job Title: Administrator

Joined: 2014

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.


I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!


Jishadh

Jishadh Kallidukkil

Job Title: Clinical Lead

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.


I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.


Jessica

Jessica Davies

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.


I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.


Frequently Asked Questions about The Old Vicarage & The Willows Care Home

What types of Care is The Old Vicarage & The Willows Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Old Vicarage & The Willows Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Old Vicarage & The Willows Care Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Old Vicarage & The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage & The Willows Care Home to the centre of Warrington?

3.8 mile(s) as the crow flies, distance by road may be significantly further.