The Old Vicarage & The Willows Care Home

Fir Tree Lane, Burtonwood, Warrington WA5 4NN
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9.8 74 Reviews
  • The Old Vicarage & The Willows Care Home, Warrington
The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.

It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest residents.

This is a 59 bed home with two distinct and separate facilities: The Old Vicarage is an impressive and charming listed building, beautifully restored and refurbished to the highest standard. The Old Vicarage & The Willows Care Home is designed for both residential and nursing clients, with most bedrooms having en-suites.

The home has developed a great reputation with the Regulators and the Local Authority for providing excellent care in a wonderful environment.

The Willows Unit is a purpose built 25-bed extension especially designed for those experiencing varying degrees of dementia. It is a wonderful modern facility which has many specialist features designed to best support the residents living with dementia. All bedrooms have en-suite facilities and the home has two lounges, an activities room and a large conservatory with access to extensive private landscaped gardens.

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Care Provided by The Old Vicarage & The Willows Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ally Greenall (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Old Vicarage & The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact The Old Vicarage & The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


The Old Vicarage & The Willows Care Home Reviews (74)

Total of 74, showing 21-40
9.8

The Old Vicarage & The Willows Care Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time The Old Vicarage & The Willows Care Home has 74 reviews.

Overall Experience

  • 65
  • 7
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Date Published

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Review from Elaine F (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for their exceptional care when looking after my mum. I was anxious that Mum had to have respite care after being in the hospital, but I needn't have worried. The staff were wonderful and communicated with me every day on Mums progress and how she had settled. They
sent me a video of the room Mum would be staying in, and have been caring towards both my mum and the family, as they are aware of family fears when you are unable to visit. Mum looks happy and is finally getting back to her old self, and this is down to the special care she is receiving, and the regular video calls that they make with her to the family.


Thank you, and keep up the good work.


Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What a lovely review. Thank you so much for taking the time to submit it. It's so important for our team members to read what a difference they make, not only to their residents but also the wider families.


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Review from Kay B (Daughter of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially came to The Old Vicarage for respite, but now a permanent resident. The family's concerns about not being able to view the home due to covid restrictions were quickly alleviated as all the staff are caring, thoughtful, friendly and loving. Mum's words 'they are marvellous'. Mum needed
extra care after a recent operation, and it was a great comfort to know how well she was being looked after. Weekly activities are posted online, which I look forward to seeing. A Covid safe visitor's pod is a God Send, which has recently been fitted.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Many thanks for taking the time to write this review. It's great that your mum has settled so well and lovely feedback regarding the team, which I know they'll be thrilled to see and hear what a difference they are making not only to their resident's lives but also their wider families.


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Review from Jacqueline S (Wife of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband has been a resident for almost 3 years but he went into hospital last December with pneumonia and lost weight during his stay. The staff were horrified and determined to put the weight back on.
All as expected, but when lockdown came I could no longer visit properly. Since then he has lost
weight steadily and no one from the home alerted me, even though I phoned regularly.
It was only when I asked specifically what his weight was, that I was advised he had dropped to 54kg - from 69kg in 10 months!! He weighs less than I do. I am 5'2"tall and take a size 12. He is 5'10" and was in a size L.
I asked for a copy of his weight records for the last 18 months so I could try and work out what and how it happened. The Manageress refused on Data protection grounds. Whose data are they protecting? My husband's or theirs? Do not rely on this home to keep you informed of your loved one's welfare during lockdown.

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Review from Mrs Helen B (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Old Vicarage for nearly a year now. As a family, we continue to be delighted with the love, care and support that Mum receives. The staff are kind, compassionate and dedicated to the resident's care and well being. The activities team do an amazing job providing interesting
activities for the residents to engage with. All the staff are friendly and approachable, keeping us updated and in touch with Mum despite the difficulties that Covid has caused. When we visit the home, there is always a lovely relaxed, friendly atmosphere. Mum loves the food which is homemade and very appetising. We have peace of mind knowing that Mum is getting the best possible care. Thank you all so much.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What a wonderful review. Thank you so much for taking the time to write this. I know the team will be very happy to hear what a difference they make.


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Review from Jane C (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a home for my mum it was the most depressing time of my life. I thought I was a failure to her and I was letting her down. I went around lots of care homes and hated every one. I treated it as I was moving in, I needed that feeling you get when you buy a house and you know it’s the
“one.” Well I felt it at The Old Vicarage, my heart skipped and I knew my mum would be safe, cared for and looked after. I waited for a while until a vacancy was available. My mum has been there 3 years now and that feeling I had then is still there, love this place, thank you to all the staff for making this the best decision I’ve ever had.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What an honest review. Thank you for sharing your story. It's a story that so many people go through and feel so alone. I'm glad you found 'the one'.


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Review from D B (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle receives amazing care at the old vicarage. Staff are caring and kind and always have time for each resident. This is a home from home where the atmosphere is relaxed and friendly. As soon as you walk in you can sense a warm, loving place.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

What wonderful words you have used to express how The Old Vicarage feels. Many thanks for taking the time to write this review.


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Review from A G (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's room is clean and warm. Current issues are communicated to me. Dad is treated with respect. The staff I met are pleasant and friendly.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Many thanks for taking the time to write this review. It's good to know things are going well not only for your Dad but for you too.


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Review from Sue P (Granddaughter of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a relative into care is a massive decision.
As a family, we wanted to keep our relative at home as long as we could but there came a point when she needed 24hour care that this was no longer possible.
I’ve forgotten how many homes we looked around and it was a constant worry to find the best
one for our relative.
Having found The Old Vicarage/willows we struck the jackpot!
The staff are amazing! Every single one of them! The managers, nurses, carers and maintenance staff, they all care.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Many thanks for writing this review. I'm so pleased the decision to place your grandmother at The Old Vicarage has reassured you all and made your decision easier to bear.


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Review from Jim P (Son of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this home from September on the general nursing side and from October on the EMI nursing side. I am impressed with the amount of staff and also the true care and compassion given. The staff are able to cope with a sometimes challenging person with a smile and humour.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Many thanks for taking the time to write a review. It's great for staff to know what a difference they make.


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Review from P M (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only had the use of The Vicarage Nursing Home for a short period of time but my experience and care mum received was excellent. From the first time I went to view the home I knew immediately this was the place for my 98-year-old mum. The rooms vary in size, really well equipped and most of all
exceptionally clean. The staff always had a smile for everyone, so very caring and I knew she was in really good hands and didn't hesitate with The Old Vicarage being her new home. The food was high quality and all homemade and very appetising. The Old Vicarage Nursing Home is set in a lovely rural area of Burtonwood.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Many thanks for taking the time to write a review. Your words will help the team to understand what a difference they make not only to our residents but to their wider family also.


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Review from Jayne L (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is at the Old Vicarage to recuperate. The staff and nurses are completely dedicated to their residents. The level of care my Dad has received is second to none. We are all one family and I cannot thank and recommend highly enough each and everyone who works there. Diane the Manager is a wealth
of knowledge and support. The Nurses and Staff are quick to respond whenever and wherever necessary. We are very protective of Dad but we completely trust that he is in safe hands and he has gone from strength to strength and will be coming home soon. The long term residents are treated with respect and dignity, attention to detail and nothing is too much trouble.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for taking the time to respond. It is so important for our team members to see reviews such as yours and to understand what an impact their caring and thoughtful actions have, not only on the person living with us, but also their family and friends.


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Review from Shirley M (Wife of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff.
Wonderful care and companion to both residents and relatives/friends.
We have no complaints at all.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

That sounds like a perfect review to me. Thank you and kind regards.


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Review from Patricia D (Brother of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has mild/moderate learning disabilities combined with some autistic features. Since my brother came to The Old Vicarage" in February 2018, we have been very impressed by all aspects of the care which my is receiving.
Previously, my brother has not mixed well with others. Now, however, he
relates much more freely. Recently my brother became confident enough to sing a solo and was delighted to receive a round of applause. My brother is very happy at living at The Old Vicarage, where he is treated with great kindness and care.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you for such a personal review. It is so good to hear about such a success story. Thanks for reviewing. Kind regards


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Review from Donald B (Husband of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Invited to have Christmas lunch with my wife. The staff did an incredible job and I can’t thank them enough.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

So glad to hear that you enjoyed Christmas lunch at The Old Vicarage! Kind regards.


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Review from Lindsey S (Granddaughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Gran has been in this care home for several months now and we as a family are very happy with the care she received here. The staff are lovely and treat her with respect and dignity.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you very much for taking the trouble to post a review. the team will be happy to know that their hard work is evident and making the essential difference to resident care. Kind regards


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Review from Linda S (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is an outstanding care provider. The food is all home cooked with a good delicious variety on a daily basis. Residents rooms are large and comfortable and kept spotlessly clean.
The quality of care is second to none and is definitely the USP for the Old Vicarage. The staff care for
the residents with love and respect as though they are their own relatives.
I personally witness on a daily basis, the patience, kindness and love the amazing fantastic staff give to the residents. The most important thing for our family is that we can sleep easy in the knowledge that my Dad is being cared for with the same love and respect as what we would provide at home.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you for the wonderful review, it is much appreciated. Kind regards


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Review from Pamela M (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, from maintenance, cleaners, carers, night staff, kitchen and laundry and nurses are all remarkable.
Without their compassion, kindness and thoughtfulness, our family could not have endured the emotional trauma of watching Dad's deterioration.
I will be forever grateful to all the staff.
They are all angels, doing one of the most difficult jobs in the world.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

What a wonderful review! Thank you for your kind words. Kind regards


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Review from Jane G (Daughter of Resident) published on 5 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent two and half years at the The Old Vicarage and I could not have asked for a better place. The staff work really hard to ensure the residents feel at home and there is always some activity for them to participate in. Unfortunately, he passed away in July and the care and support I received
during that time was stupendous. It was arranged so that Dad could be brought out of hospital and nursed in his final days by the staff who knew him and cared deeply for him-what more could any family ask for. I have no hesitation in recommending The Old Vicarage to anyone considering a care home for their relative.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

What a wonderful review, thank you for taking the trouble to give a snapshot of your experience of the home. This will certainly reassure those who are searching for care for their loved ones. Kind regards.


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Review from Elizabeth B (Granddaughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been a resident at The Old Vic for around 3 months and he has settled in very well - he has come on in leaps and bounds.
He always comments on how lovely the food is.
The Home is very clean and welcoming.
The care staff are very helpful and friendly.
I can't recommend the Home enough...thank
you for everything you do

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you for your review and your recommendation, everyone at The Old Vicarage will be pleased to know that they are making a positive difference. Kind regards


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Review from L C (Great-Niece of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful home, words cannot express how kind and caring the staff are! It has such a warm, homely and friendly feel to it.
As soon as you walk through the front door, you are greeted by the friendly banter from two staff members in particular. They are always there ready to make you smile and
nothing is ever too much trouble for these two ladies. The friendliness radiates throughout the home and all the staff.....far too many to mention.


I love the transformation of the library into a tearoom.....just makes that visit a bit more special!


My Aunt is truly well cared for and most importantly, she is happy. I can't thank the staff enough for their efforts.


Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

This is a wonderful review, thank you very much for your kind words. The staff work so hard to ensure that this home is the best it can be and to hear your praise will make them feel that all of their efforts are worthwhile. We are proud of The Old Vicarage, and rightly so! Kind regards.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for The Old Vicarage & The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for The Old Vicarage & The Willows Care Home is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for The Old Vicarage & The Willows Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (5)

Ally

Ally Greenall

Job Title: Home Manager

Joined: 2022

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.


I am a qualified RGN and have been nursing since 2009.


I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.


Sarah

Sarah Powell

Job Title: Deputy Home Manager

Joined: 2022

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.


I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.


I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.


Jo

Jo Smalley

Job Title: Administrator

Joined: 2014

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.


I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!


Jishadh

Jishadh Kallidukkil

Job Title: Clinical Lead

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.


I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.


Jessica

Jessica Davies

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.


I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.