NATIONAL CARE HOME OPEN DAY
Organiser: The Old Vicarage & The Willows Care Home
Date:
Friday 20 Jun 2014
Location: The Old Vicarage and The Willows Care Homes
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Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
The Old Vicarage & The Willows Care Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time The Old Vicarage & The Willows Care Home has 74 reviews.
Review from J H (Sister of Resident) published on 23 March 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for your review, your comments are much appreciated. Kind regards.
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Review from Anne-Marie H (Daughter of Resident) published on 14 February 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
What a wonderful review! The team work so hard to ensure that residents are well settled and cared for and we are very pleased that you are so happy with your choice of home. Kind regards.
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Review from Gerald W (Son of Resident) published on 29 January 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thanks very much for taking the time to review The Old Vicarage, your comments are much appreciated. The team in the home, work so hard to do their best for every individual resident and certainly go 'above and beyond' to ensure that both residents and families are happy with the service they give, we are proud of every single staff member. Kind regards.
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Review from J J (Great-Nephew of Resident) published on 22 January 2018
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I love that the home has access to a minibus each month with regular trips out make all
I cannot thank the staff enough for the amazing job they do
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for taking the time to write a review of The Old Vicarage. The staff in the home really put their residents before all else and we are so proud that this is recognised not only by residents, but by families as well. Kind regards
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Review from Quentin S (Grandson of Resident) published on 22 January 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Many thanks for your review, your thanks will be passed on to the team. Kind regards
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Review from Summer J (Granddaughter of Resident) published on 22 January 2018
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I love that I can get myself a coffee too.....or a cappuccino, mocha latte.....we
The staff are kind, caring and compassionate and nothing is ever too much trouble. As a family, we have no doubt that The Old Vicarage is the right choice for us.
Thank you all for everything you do.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you so much for your 'vote of confidence' in The Old Vicarage. It's a special home, with special staff and there is no doubt that residents and families feel very comfortable and confident that their loved ones are also being 'spoiled'. It's not just the coffee which people rave about! Kind regards
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Review from Deedee M (Daughter of Resident) published on 16 January 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for your review. Your warm comments regarding the home are very much appreciated. Kind Regards
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Review from Joseph M (Relative of Resident) published on 8 January 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
What a wonderful review! I must say that if I had known about the cheese and wine evening with musical entertainment, I would have been there! There is so much going on in The Old Vicarage it's hard to keep up. So pleased to hear that all are happy. Kind regards.
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Review from Adam J (Grandson of Resident) published on 3 January 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
I wanted to thank you for sending in such a positive and considered review for The Old Vicarage. Your feedback is much appreciated by all at the home. Kind regards
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Review from Hayley C (Daughter of Resident) published on 2 January 2018
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for posting such a positive review about the care delivered by the team at The Old Vicarage. I am sure that your feedback will do much to reassure those looking for care for a loved one that The Old Vicarage would be a great choice as their 'forever home'. Kind regards
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Review from Deborah W (Daughter of Resident) published on 21 December 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for sending in such a wonderful review of the care and consideration given to your father during his stay at The Old Vicarage. There is nothing better for us than to know that both families and residents are able to speak so kindly about the team at the home. They do sincerely care about families as well as residents and we hope that you will continue to have contact with the home, I am sure that they would love to see you at their events and special occasions, I am sure that you would be very welcome. Kind regards
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Review from Stephen G (Nephew of Resident) published on 25 September 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
What a heartfelt review, thank you for your kind words. Regards
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Review from Stephen N (Son of Resident) published on 25 September 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you so much for sending in such a wonderful review. The team at The Old Vicarage and The Willows work so hard to ensure that our residents feel that they are very much 'at home'. Your comments will give them the feedback they need to know that they are doing it right! Kind regards
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Review from Fiona G (Niece of Resident) published on 12 September 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for this review which so perfectly expresses the support you have received at the home. We are proud to know that the team at The Old Vicarage are giving the best of care to your Aunty and to yourselves as a family.
Kind Regards.
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Review from David Y (Son of Resident) published on 4 September 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for this wonderful review. Kind regards
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Review from Ann Y (Daughter-in-law of Resident) published on 4 September 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for taking the trouble to review The Old Vicarage. This is a home which really takes the time and trouble to 'go the extra mile' for all of their residents and I am so pleased that both the holiday and the bedroom 'makeover' were a resounding success! Kind regards
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Review from Sarah J M (Granddaughter of Resident) published on 31 August 2017
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Reply from Alison, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for taking the trouble to send a review and mentioning a few of the small things which come together to make this home stand out as a real 'home from home'. The team at the home care about the smallest of things which will make the daily lives of our residents more enjoyable and the popularity of the home is a testament to the hard work, care and commitment of all who work at the home. Kind Regards
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Review from G M (Brother of Resident) published on 30 June 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for taking the trouble to review our home. The points you raise are valid and demonstrate how when a new resident moves into a care environment, it takes a while to get to know and put in place the smallest details of care. By working with both residents and families we are able to perfect and deliver a bespoke personal care service which meets every one of our resident's wishes, no matter how small. The aim is always to keep our residents and their families happy and I am reassured to know that you are able to see the efforts which all of the home team make to ensure that this is so. Kind regards
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Review from Katy T (Daughter of Resident) published on 10 May 2017
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Review from Anne B (Friend of Resident) published on 25 April 2017
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Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you so much for sending such a wonderful review. We will be sure to let the team know your kind comments. Kind Regards
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The Review Score of 9.8 (9.754) out of 10 for The Old Vicarage & The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.837 for The Old Vicarage & The Willows Care Home is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.837
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.917 Points relating to the number of positive Reviews for The Old Vicarage & The Willows Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2023
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Organiser: The Old Vicarage & The Willows Care Home
Date:
Friday 20 Jun 2014
Location: The Old Vicarage and The Willows Care Homes
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Job Title: Home Manager
Joined: 2022
Job Title: Deputy Home Manager
Joined: 2022
Job Title: Administrator
Joined: 2014
Job Title: Clinical Lead
Job Title: Activities Coordinator
Joined: 2022