The Old Vicarage & The Willows Care Home

Fir Tree Lane, Burtonwood, Warrington WA5 4NN
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9.8 74 Reviews
  • The Old Vicarage & The Willows Care Home, Warrington
The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.

It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest residents.

This is a 59 bed home with two distinct and separate facilities: The Old Vicarage is an impressive and charming listed building, beautifully restored and refurbished to the highest standard. The Old Vicarage & The Willows Care Home is designed for both residential and nursing clients, with most bedrooms having en-suites.

The home has developed a great reputation with the Regulators and the Local Authority for providing excellent care in a wonderful environment.

The Willows Unit is a purpose built 25-bed extension especially designed for those experiencing varying degrees of dementia. It is a wonderful modern facility which has many specialist features designed to best support the residents living with dementia. All bedrooms have en-suite facilities and the home has two lounges, an activities room and a large conservatory with access to extensive private landscaped gardens.

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Care Provided by The Old Vicarage & The Willows Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ally Greenall (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Old Vicarage & The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact The Old Vicarage & The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


The Old Vicarage & The Willows Care Home Reviews (74)

Total of 74, showing 61-74
9.8

The Old Vicarage & The Willows Care Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time The Old Vicarage & The Willows Care Home has 74 reviews.

Overall Experience

  • 65
  • 7
  • 1
  • 0
  • 1

Date Published

74
3
6
11
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Review from Grace W (Niece of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunty loves this home. The staff are very friendly and helpful. The nursing home is excellent and I love going there to visit here.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you so much for giving such positive feedback regarding The Old Vicarage. I am sure that the team will get a real 'boost' to know that you consider so many aspects of the home to be excellent! Kind Regards


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Review from H R (Granddaughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be fantastic with my Nana. The staff are; open, honest and truthful. My Nana seems happy and content at The Vicarage. As Family members, we are always made to feel welcome and often chat with the staff, whilst they are helping my nana (Nana enjoys having conversations with them whilst
they are caring for her). The staff are quick to answer/respond to any concerns we raise. I would say the activities that are provided are excellent but I would prefer more activities than currently. I have made a suggestion so all residents can watch a TV in the communal lounge and I fully trust this will be considered. I fully trust The Old Vicarage with the care of my Nana.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you for your comments in relation to The Old Vicarage. Thank you also for being so involved with comments and suggestions regarding our activity programme, such ideas will make activities, even more, person centred. It is only with the input from family members and friends who know our residents so well, that we can keep ensuring that our residents can enjoy each day to the full. Kind regards


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Review from TR (Daughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my mum settled at the old vicarage very quickly after her move in February.
It is a homely and safe friendly place to visit with excellent security.
The staff are excellent, very caring and interactive, responding quickly to residents.
I feel included in my mums care and have
regular updates.
mum is happy and well cared for.
highly recommended.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Many thanks for taking the time to review the care provided at The Old Vicarage. I am sure that the positive feedback you give will give 'peace of mind' to those considering the home for a loved one. Kind Regards


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Review from D C (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of The Willows within The Old Vicarage for just over a month, having been transformed from another home at the start of March 2017. The move went smoothly and my father settled in well. Before deciding on The Old Vicarage, I visited several care homes and this facility
suited my father's needs and requirements the best. On my first visit (unannounced on a weekend evening) I was very impressed with the care home. The staff were friendly, helpful, informative and nothing was too much trouble. After watching the staff interacting with the residents, I had no reservation in putting my father's name down for a place at The Willows.
In the intervening period between expressing an interest and the move, the management team at the home were brilliant, keeping us informed of room availability and adjusting on likely timescales. As my father's vascular dementia continues apace, I have no doubt that we made the right decision and have no hesitation in recommending The Old Vicarage

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you very much for taking the time and trouble to share your experience regarding the move of your father to The Old Vicarage for his care and comfort. The home is lead by a strong and committed team and their desire to deliver the best of care and living experience is picked up by the dedicated staff team. Your experience, I am sure, will give comfort to others looking for care at the home. Thank you again and kind regards.


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Review from C F (Sister of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here for several years now.
The carers and entertainment staff have got to know him well and have a lovely rapport with him, laughing at his dry sense of humour which lightens the darker side of life in a dementia home.
Not only do they care for him but they are always there for
us, understanding the pain we go through and offering support when needed.
The current management and staff always find time to speak and I know I can approach them at any time about any concerns I may have with the knowledge that they will listen and do something about it.
The home itself is always clean and bright with a friendly atmosphere.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home

Thank you for your wonderful review. We are so pleased to hear that the care and attention from the team at the home extends beyond the care of your brother but to the whole family. Everyone at the home tries so hard to make a real difference to the lives of our residents and it is great that this is recognised by family members. Kind regards


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Review from Ellen G (Wife of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more delighted at the care provided by the team here. No matter what time we visit, there is always supervision of the residents. They are all dressed and clean. The general ambience is calm and the love and kindness, together with respecting the dignity of the residents is clearly evident.
The little touches are also there e.g. giving hand massage and moisturiser after cutting nails. The staff all have a sense of humour and are compassionate towards the residents and their families. This home is truly a home and a wonderful place to be.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you for your great review of the home and services. I am sure that the team will be delighted to hear the great comments you have regarding the care and attention they provide. Kind Regards.


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Review from Joan T (Partner of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff and management to be kind, caring and there for family members as well as residents.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you very much for taking the trouble to review the home. I am sure that your comments will help another family searching for care and give them confidence to come and see The Old Vicarage. Kind regards.


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Review from Janet P (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are all nice and caring but we need more staff and staff training. Clothes go missing all the time, and we don't know where they go. Sometimes they end up in other residents rooms.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you for taking the time to review The Old Vicarage. You have highlighted an issue concerning laundry and I would urge you to go and speak to the staff who will be more than happy to help you. Occasionally there is the issue that clothing items which are very similar are not returned to their rightful owners, but we do all we can to ensure that this does not happen. We ask that all clothing is labelled. The laundry rooms are organised in such a way to ensure that everyone has laundered items returned to them in room numbered baskets but despite the best will in the world, and a laundry team which is very used to running the service very smoothly, very occasionally, something may have been returned in error to the wrong person. We apologise if this has happened and we will do all we can to help identify any missing item, so please speak to the team who care for your loved one and they will be more than happy to help. Thank you again for reviewing the home and we hope that you will do so again in the future and comment again on the service. Kind Regards.


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Review from Paulk K (Son of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently I found myself looking around for a care home for my dad having looked at a few you get a feel for the type of home you have in your head and how you would like your loved ones cared for, this for me was by far the best with its modern décor and its really bubbly staff that like a good genuine
laugh and a joke with the residents and engaging with them. I go in most days even taking my black Labrador in who gets made a big fuss off, it's great to see my dad smiling again as he went through a period of not being well and losing the interest in a lot of things, this place gets a big thumbs up from me, so to all the staff keep up the good work.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you for such a great review! I am certain that your comments will encourage others to consider the home for loved one and I think that the team will be very pleased to know that you have taken the time to give such positive feedback. Kind regards.


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Review from Eric P (Brother of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been living at The Old Vicarage for around 18 months and I can not fault any part of the service they provide. All staff are warm and welcoming and have a great rapport with m y brother. I would not hesitate to recommend the Old Vic.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you for your review, I will be sure that the team at The old Vicarage will be very happy to receive your kind comments. Kind Regards.


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Review from Susan M (Daughter of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has ongoing health issues. The staff give regular updates by phone. They keep me well informed. I can't praise the staff enough for the ongoing care she receives.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Many thanks for taking the trouble to review our home. The feedback you have given will do much to reassure those searching for care, your experience will help to encourage them to view the home as a possible place for their loved one to call a 'forever home'. Kind Regards


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Review from Jane W (Great-Niece of Resident) published on 27 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is second to none. You are made welcome from the second you walk through the door to the minute you leave. The staff are very friendly and approachable and the place is so homely.
The home has started to have a refurbishment and is looking fantastic....Lets hope the good work continues!


My

uncle is treated with dignity and respect by all members of staff and I would not hesitate to recommend The Old Vicarage.


Thank you everyone.


Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you very much for taking the time to review our home and services. We are sure that your feedback will encourage another family to come and visit the home when they are making a choice of a new home and care for a loved one. Kind regards


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Review from Dianne P (Niece of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu uncle has been in the home for over 1 year and had improves immensely. He has been on holiday and regular trips out, something I never thought he would be able to do again. The staff are amazing so kind and considerate.

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Thank you very much for your wonderful review, I am sure the Home Manger and her team will be very pleased to know that their hard work is appreciated. Kind Regards


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Review from Katie H (Granddaughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all aspects of care my grandfather gets from exceptional food (and the encouragement to eat!) to personal care my grandad receives. Each member of staff has bonded with him and knows who he is and his character. They are very good at communicating any concerns with us. Most
importantly my grandad has dignity, he always is clean, well dressed and cared for. I think this is a wonderful nursing home. I would recommend this to anyone seeking excellent care for their loved one! (I could go on with about all they do!)

Reply from Alison Foreman, Business Development Manager at The Old Vicarage & The Willows Care Home

Many thanks for your review and taking the time and trouble to give such positive feedback. Our teams try so hard ensure our residents receive the best of care but we are sure that there are still areas which can be taken to a higher standard, so please keep giving us feedback so that we can improve our services even more. Thanks again and kind regards


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for The Old Vicarage & The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for The Old Vicarage & The Willows Care Home is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for The Old Vicarage & The Willows Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Ally

Ally Greenall

Job Title: Home Manager

Joined: 2022

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.


I am a qualified RGN and have been nursing since 2009.


I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.


Sarah

Sarah Powell

Job Title: Deputy Home Manager

Joined: 2022

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.


I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.


I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.


Jo

Jo Smalley

Job Title: Administrator

Joined: 2014

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.


I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!


Jishadh

Jishadh Kallidukkil

Job Title: Clinical Lead

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.


I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.


Jessica

Jessica Davies

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.


I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.